Mediacom Communications Corporation

Reviews 10

JA

Jack Barry

Wish i could give -1 stars. This is a joke. I never thought a company could be so bad, but when you have a monopoly over an entire area, you dont have to be good, because everyone will pay for your service anyways no matter how crappy it is. The technical support knows absolutely nothing and will make up LIES on customer service about any problem you have just to satisfy you. I know this because Ive setup several fake problems with my internet and they couldnt figure out the most basic ones. I call and get 3 different answers from technical service reps, that is, if you can even get to one (you have to deal with a robot for the first 20 minutes). So now we have been without internet for nearly 3 weeks. Right, they said the earliest a technician could come out was 4 weeks away and all they would do was install a new modem (thanks). We already did that and it didnt work. One of my jobs is online, so ive been making NO salary for nearly 3 weeks and even told them this. IF YOU CAN, RUN FAR AWAY FROM MEDIACOM IT IS THE WORST EXPERIENCE YOULL GET FROM AN ISP HANDS DOWN!

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LA

Laura Pruett

Scheduled installation the beginning of September 2016 for one of our employees. Mediacom told the employee that it would be up to 2 weeks out. The day of the installation, no one showed up nor did anyone call. The installer was to be there between 8:00 am - 12:00 pm. My employee finally called them at 11:55 am. The person who answered the phone said that the installer was in training. NO ONE NEVER BOTHERED TO CONTACT US!!! So, we rescheduled. Earliest date was Oct 3rd. NO ONE SHOWED UP again....nor did they call. Called them again today to see what they can do because we need a static IP. Mediacom is the only company in the area that offers that service at this present time. Today, the rep at Mediacom was very helpful and said that he would speak with his supervisor to see if they could expedite the install. We are waiting on a call back. It is 10:41 am on Thursday, October 6th, 2016. Will keep you posted on the outcome on our experience with Mediacom.

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Thomas Susi

I have have been with Mediacom one week. I had heard bad things but thought, well people only write when they have something bad to say. Its true, but honestly, its an embarrassingly horrible for a large company. I dont know if they want to be better so they take on more than they can handle? Our TV service quit after two days, and the reception was horrible when it did work, its time to upgrade to HDTV guys. They made an appointment for someone to come fix it a WEEK later, it still doesnt work. I called just now and the answering machine said their service is out to go online to chat! Our internet goes out every other minute then pops back, then is out again. I cant do a thing on my phone, it keeps cutting off and taking forever, and I purchased the fastest available. Im canceling service and going to give Direct TV a try. Its pretty crazy that in Miramar Beach you can ONLY get Cox and in Santa Rosa Beach you can ONLY get Mediacom?

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Tommy John

It comes down to very old outdated hardware and a over taxed lines. I use Mediacom for cable and internet (no other choice; I rent and do not have the legal authority to get satellite). The signal is not strong enough to support both using a splitter from one outlet, so I have to use a 50 ft coax from the bedroom outlet for cable, while using the living area outlet for internet. I have (no exageration) called or chatted no less than 30 times and we have had 6-8 visits. Bless the trouble-shooters for they are working with horrible equipment. Every rep (phone or in person) gives a totally different diagnosis. Nothing works. They have beat me down to the point that I shutter when I think of calling again. We cant even get credit for the MANY DAYS that cable/internet are totally none functional. IF YOU HAVE A CHOICE, run dont walk away!!

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LA

Lance Weatherby

Television is barely acceptable. Picture is not clear. No information provided in onscreen channel guide. Channel numbering extremely confusing. Internet is horrid. They distribute ancient RCA modems that are at least four years old. They have to be replaced about every six months. When you call you get stuck in an endless voice prompt menu that refuses to connect you to a real person. Once you finally get to a live voice to confirm the modem needs to be replaced they schedule service calls seven days out. It is an unacceptable level of Internet service. The service is contracted through a condo building association otherwise I would leave Mediacom in a heartbeat. Strongly suggest to avoid if possible.

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AL

Alison Little

Lets just say there is a reason why they were voted the #1 worst company for customer service in the country this year. Hard to reach customer service, each person tells you something different. I am trying to enroll in the "switch and save" and Ive had 3 different reps tell me 3 different things regarding the time frame to submit the request. 10 days, 30 days, and 45 days. If a technical support member comes out to your house, dont expect more than a 2 minute courtesy call. More than likely, they will arrive and be extremely irritable and helpless. Too bad our area only offers you Mediacom or Century Link. Both are terrible, hard to say which is better.

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JU

Julian Brooks

If only you could submit a 0/5-star review. This service is absolutely terrible—all around, terrible. Customer service is terrible. Technical support is even worse. Our internet went down on a Tuesday, technician couldnt come out until Saturday. So much for trying to run a business, right? Not to mention, everyone in the neighborhood is synced up to one cable line. So if something like, say, a squirrel happens, we all fail. I wont rant much longer. But they installed an incorrect line and thats the reason our internet didnt work. Just sayin... TERRIBLE. Wish I had Cox Communication, or something...

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DA

David Moody

This is the worst company in the United States. Sold a house in 2014. We only paid cable fees to our home owners association never to mediacom. Over two years later they turned our account over to collection. We called 6 mo ago and paid what we thought was a fee to resolve this. Today we get another collection notice. The people who bought our home who we never met has the equipment. We never delt with mediacom. On hold to try again for 30 min. Very poor customer service. Direct dish in Florida is the way to go.

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NA

Natal Bowen

We pay for the highest level of Internet and have never seen the speed we pay for. On top of that our internet has been on and off for nearly six weeks now. We have had 5 people come to our house, 3 to the street and its still crap. One honest guy said their lines down the street need to be replaced as there is so much noise it keeps dropping out modem and giving us fluctuating speeds. Mediacom cant deliver what the charge for. Its that simple.

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CH

Chip Ikerd

DO NOT USE... Even though it is the only cable option in Waters Edge it is still not worth it!! Use Sling TV and Internet only. They cut of the previous service two weeks early, Came and hooked up new service, then cut it off 3 days later, because the box was reported missing! Of course they will be right out to fix there mistake.... No not Mediacom, it will be 2 weeks. Literally 20 phone calls this month and no service. BEWARE

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