U-Haul Moving & Storage of Titusville

2070 Garden St, Titusville, FL 32796, USA

Address:	2070 Garden St, Titusville, FL 32796, USA
Phone:	+1 321-269-9944
Site:	uhaul.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 16

Carol King

I rented a trailer in GA to drive back to Florida after hurricane Irma. The U-Haul dealer in Georgia was fantastic. They went way beyond the norm for customer service. When I got back to Titusville Fl I went to the Garden street location to add another day to my rental. The girl told me the computers were down due to the storm so all transactions had to be handled by card only no cash. After I added the extra day to my rental I saw that the price would be cheaper if I returned the trailer and then rerented it. $14.95 per day a pose to $28 per day. So I told the girl I wanted to change my mine. She told me she couldnt do it because the computers were down but when I bought the trailer back they could adjust it then. Two days later when I took the trailer back it was a different girl, I explained to her the conversation I had 2 days prior and she said she couldnt adjust the price, when I asked her who I needed to talk to she said I had to call the corporate office. The corporate office spoke to one of the girls, she then went to talk to speak to her co-worker all the time leaving the corporate office waiting on my phone. The person from the corporate office was trying to tell them how to handle it but the two girls repeatedly said they know how to handle it and refused to speak to the corporate office rep again. After waiting over an hour one of the girls said to me "because the computers are down we will check the trailer in as on time and not charge you for the extra day." I ask if they has capped my wires when they removed the trailer and she assured my she did, and when I looked at my car she hadnt. When I asked her to come look at it she mumbled something under her breath, capped the wire and walked off. I will not be going back to that U-Haul again. They have bad attitudes and poor customer service!

CCI Florida

While the sales people push the Insurance and say you should get it... They do not know anything about what to do if you actually need the insurance... I told them I had some damage I wanted to report and they said I need to call 1-800-Uhaul and could not tell me anything else... or even the name of the Insurance company would have been more helpfull then calling the generic UHaul number. The Isurnce company UHaul Uses is called RepWest and it is a Scam... if you ever trie to report a claim it will most likely be denied. Rep West Insurance is a complete scam... I had a Tow Dolly and the fender guard rail of the tow dolly made contact with my vehicle... Causing Damage... I reported the claim... had terrible customer service... I had to do all the work jumping threw hoops getting estimates, taking photos, etc. The damage wasnt event that much to repair... I had one estimate as low as $219... I was first told that the damage was too extensive to have happened while my vehicle was being towed and my claim was denied (Basically calling me a lyer) ... and that I should expect a letter in the mail... So when the letter came the reason was different than what was told to me in the email they sent... The letter said that they did not have to pay the claim b/c they are not responsible for improper packing or shifting of items... as if my vehicle was a card board box in the back of a moving truck or something... The uhaul website says safetow.... Covers damage to your towed motor vehicle and cargo while being towed with any U-Haul equipment. That apparently is a lie. This company (RepWest) tried to think of every reason possible to not pay a claim... regardless of how much the claim is they will try to weasel out of it anyway possible... SUCH A SCAM!

Katherine Rallo

They didnt have the truck I reserved. They gave me a larger truck, I requested the original truck till 10 am the following day but since they had to give me a different truck they told me I had to have it back before 7 am. I also reserved a hand truck and didnt get inside the truck. Called once they opened and was assured my money would be refunded to the card on file and was not. The guys working there did not advise where the overnight drop was. It is not lit at all. My husband and I walked the whole building looking for it with our infant at midnight. Truck was great, the customer service and the facility could use some improvements.

Savedbygrace 112909

Excellent customer service, price matched for me without my asking, which was in my book, above and beyond looking out for the needs of the customer, as well as very honest(not taking advantage of a younger customer who may not know to ask for price matching). I knew I was not being taken advantage of, very accommodating with the one way move, gave me plenty of time and miles on the truck to accomplish the move, and be able to drive it around town for a day or two after arriving since I was moving during a holiday weekend. I strongly recommend this place, and if I ever need them again, will be using them as opposed to someone else.

Robert Kaufman

This is the second time I have rented a van to use for a move to Merritt Island. The associates are knowledgeable and efficient in processing my truck for a daily rental. The equipment was clean and in good condition. I would highly recommend this location.

John Sexton

Whenever Ive come to this U-Haul to rent a truck or to get propane the staff has always provided excellent customer service.

Dave Worman

Guys were great, service was prompt.. always get the insurance and its by far the best way to move.

Christine Sullivan

Great people who work here they are very friendly and very helpful

Ronnie Curtis

Awesome manager goes out of her way to satisfy the customer

Michael Grisofe

Excellent work on trailer hook up and lights. Fair price.

Barbara Jones

Very friendly and responsive. Would highly recommend.