U-Haul Moving & Storage at Elmwood

1037 Elmwood Ave, Columbia, SC 29201, USA

Address:	1037 Elmwood Ave, Columbia, SC 29201, USA
Phone:	+1 803-256-2499
Site:	uhaul.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 26

Victoria M

I reserved a truck for pickup at this location, first thing in the morning (7:00 a.m.). The day before my scheduled move, I got a notification that my truck was at Broad River Road. Besides the fact that Broad River is extremely inconvenient for me to get to (Irmo), I had to immediately take a half day from work to go to Broad River to pick up the vehicle as my movers were arriving at 8:00 a.m. and the Broad River location doesnt open until 9:00 a.m. I tried to explain that the reason I picked the Elmwood location was due to their early pick-up hours and was essentially told that it was not their problem. Although the truck was ready and clean, these issues created substantial chaos for me during an already chaotic period (as moving typically is). Before reserving my truck initially I had read other reviews posting of similar issues with U-Haul in this area - they were right. I am not sure if this is an Elmwood issue or general issue with U-Haul facilities in Columbia, but I would not recommend.

Pat Rosenthal

I would have rated this place as better but there were a few things. Its too hard to get turned around and limited parking spots. You cant turn left but if you cross over to the shopping center and go behind you can get to a stop light and turn left. The thing that really got me though was they told me I was required to purchase their optional insurance. It was something specific with the van I was renting and only required on those vans. No paperwork states that, no forms say that, nothing. Needless to say I didnt have time to fight them over this issue and needed the van now. When returning I asked a second employee if the insurance was required, he said yes as well. I contacted corporate through chat online and within 2 days I was contacted and informed I would receive a refund of my money for the insurance. Hopefully the other locations are better.

Rob Evans

I wanted to say how impressed I have been with your location on Elmwood in Columbia, SC. The manager Devon Young runs a tight ship. Of course the place is clean, employees are friendly and curious , service is quick, and in general things work and storage is not something I worry about. Mr. Young has taken care of my needs for four years as my wife and I moved around and my daughter attended college. Mr. Young has been happy to rearrange our needs as our requirements have changed without a worry or hitch. I have taken vans, trucks and had multiple storage from this location without a hitch. I have appreciated how easy he has made my life. I will continue to do business with uhaul because of him and his team.

Johnathan Evans

This a bad group of locations. They are intentionally sending customers to farther locations so they make more based on the mileage. My brother and I had to argue with the scheduling dept because she was claiming we needed to get a truck from a location on Two Notch 15 miles away. Finally after threatening to take our business elsewhere they "found" an available truck on Rosewood which is only 3 miles away. Strongly suggest going anywhere else is you can

Martha Hamilton

If I could rate a zero I would. What the heck is the point of a reservation when they change the location of the pick up 18 before Im scheduled to get the truck?? Ironically while on hold, Im told that in order NOT TO DISAPPOINT the phone conversation will be recorded & then it reminds you to use the easy on-line site which I was told by the agent when calling to fix the "reservation" really isnt that accurate !! Ridiculous!

Paris Williams

Homeless people live in these storage buildings and you will be badgered by them for money. Very sketchy area and the manager is a joke. Even uhauls customer service number is terrible and they are rude and will rip you off. Will never choose Uhaul for storage ever.

Heather Sherwin

Easy secure location for downtown residents. Management always helpful and polite. Have two units here for 2.5 years. More expensive than most but paying for convenience.

Steve Seal

We have rented moving trucks from here 3 times in the last 2 years. Staff was always professional and courteous. Truck was ready when requested, no issues.

Jordan P

Clean and orderly facilities and very friendly, helpful staff. Had an excellent experience storing our belongings with u haul.

Tiara Richardson

Devon was a great help he is a wonderful employee with great customer service leadership skills. Thank you Davon Young!

Tyler Dominick

Its a u haul and storage place. No official parking for customers cars is a downside.

Shaquillah Allen

They were really pleasant and extremely helpful in fulfilling my moving needs

DARREN CALHOUN

Wonderful staff thats always eager to help my company at a moments notice.

Anonymous User

I would not do business with these people! Period. Use at your own risk.