Tires Plus

4960 Stone Mountain Hwy, Lilburn, GA 30047, USA

Address:	4960 Stone Mountain Hwy, Lilburn, GA 30047, USA
Phone:	+1 678-987-8555
Site:	local.tiresplus.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–5PM 9AM–4PM

Location

Photos 33

Reviews 20

Ariel Hill

I WILL NEVER COME BACK TO THIS LOCATION AGAIN. I came to the HWY 78 location on October 26 to be able to get a tune up for my car and an oil change so I could travel for the holidays and I ended up having to pay over 500 dollars in service AND I NEVER GOT MY OIL CHANGED. I went to the seemingly friendly location and was asked questions like "Why do you need a tune up?" "Is there a specific reason why youre getting an oil change" I thought it was strange that they asked but I took it as a courtesy measure. During my visit the young man I believe his name to be Vinny came out and told me that there was oil in my Spark Plug chamber and that it needed to be replaced, and happily I obliged, I NEEDED the car in running condition. He explained to me that the part needed wouldnt be in until the following day (Tuesday Oct 27) and that they would finish my oil change and change my windshield wipers. I went in the next day for the heavy duty work and had to sit outside in the garage bc their lobby was being renovated. When my car was taken off the lift they cranked it and the smoke from the exhaust was white and it smoked up the garage. I looked at them and they looked at me and DID NOT MENTION ANY ISSUE with the smoke. (I definitely thought these were car mechanics and not little boys in playing in auto shop class.) Thinking everything is cool "Vinny" checked me out a staggering 498 dollars tab not including the oil change I paid for on the previous day, and I leave. Now fast forward to a full month later November 26 my oil light comes on and I check my oil. THE OIL CHAMBER IS DRY AND HAS BLACK OIL ON THE GAUGE. So that means these men who claim to be mechanics DID NOT change my oil and charged me for it, Thank God someone taught me how to look under the hood of the car. AND NOW The white smoke I notice has a smell to it and I hear that can be the cause of a blown head gasket, and I as a faithful customer since 2011 should have been made aware of that issue. As a woman who does not know much about cars outside of the basics I was completely blindsided by this and I feel ripped off. Just know, I will never be back. And I hope and pray that they didnt do this on purpose.

Anthony Livelong

I have dealt with a lot of shadiness an unprofessionalism, but this tire plus takes the cake, I took my bmw up here to get my passenger side control arm and bushing replaced and they changed the bushing on the driver side in which I never discussed with anyone. Not to mention they got my bushing from worldpac, not knocking worldpac, but I know paying damn near $300 for just a bushing replacement that was more than likely refurbished from worldpac is a rip off, not to mention I dropped my car off at 1:30 which I had an appointment for and didnt get my car back until after 7:30, my wife passed by the shop several times that day and my car was exactly where I parked it and every time I called to check on it they kept telling me there working on it. Long story short if you want good service all around this location is not it. I will continue to drive back to the other location in the next county over because good service is hard to find close to my home.

Ann Glasheen

Ive always had great experiences here. Their never pushy. Ive had to wait, at times, but nothing extraordinary. Several times Ive asked them about things Ive been uncertain about with my car and theyve never used my ignorance as an opportunity to sell me anything.

Shirley Kennedy

Theyre fast and honor their guarantees. I had a flat and had bought the hazard warranty when I bought the tires. They replaced my tire at no charge to me while I waited. Cant complain about that.

Richard W. Marsden

Incapable of aligning wheels after three attempts on a near new vehicle that a nearby garage could on the same day. Refused to center steering wheel. Refused refund until I raised my voice.

Kristin Evans

Had an appointment at 8am and even came in 15min early it took them 35min just to take my car back for a simple tire patch. Now an hour and half after my appointment Im still waiting.

Alex Retter

Didnt listen to a word I said and made the wrong assumptions and suggested the wrong solution because they just cannot listen to the problem. Terrible!

fausttattoos

Worst repair shop ever. Cant get an alignment right after three tries. Paid top dollar here everytime. They do not stand by their work. Never again.

martina rowe-prather

Took my car in for battery problem next morning my antifreeze was leaking out...and this is my car I drive everyday without any leaks.

Anonymous User

Waited 1.5hrs to get two tires put on although car was on the rack the whole time. No apolgies given when paying for expensive tires.

Michael Byrd

Thanks for taking such good care of us! The folks at Tire Plus repaired our tire and had us back on the road in about an hour.

Kristi Bruley

They take forever. Even with an appointment it took two and a half hours for an oil change. However did provide discount.

megan hamilton

These people are crooks. If you take your car here, it will need a new engine every time.