Suwanee Auto Repair

3600 Lawrenceville-Suwanee Rd, Suwanee, GA 30024, USA

Address:	3600 Lawrenceville-Suwanee Rd, Suwanee, GA 30024, USA
Phone:	+1 678-765-2100
Site:	suwaneeautorepair.com
Rating:	4.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–2PM Closed

Location

Photos 21

Reviews 5

Dinesh Babu D

One ripped customer. I went for a oil leak fixing for my dodge charger. I usually take care of my car with regular services and I cant run even with a minor issue. I found a oil leak after a long round trip from Suwanee to FL. that too in 24 hours of parking 1 drop may drip(or not).. first day he quoted 750 dollars to fix three gaskets and spark plugs(as maintenance) verbally. next day when I went their for fixing he said only 2 gaskets he mentioned and told rear mail seal itself will cost me more than 1k. so I agreed and left the car. took 2 days to fix and I drove my car back. within 1/2 mile, car started misfiring which was all new in its history. Stop closed for the day and I went next day for fixing. when I asked what was wrong, he said that it might be a history which I didnt tell him and Im trying to manage to get it fixed along. totally shocked. tried to explain, but didnt get into arguments. By then I knew it, Im already got struck here and decided to get it fixed. next day he charged for new spark plug coil + a small labor. 55$ he always choose to deliver the car at closing time. within 1/2 mile, car started misfiring again, so pulled it back the next day. he said that he needed time for diagnosing. I waited whole day and called him again after noon to hear more shocking stories. He said that engine controlling computer is having trouble and this fix would cost me 1100 $. I told him dont do anything further, and I would take the car away as is, for which he said he already ordered the component. I asked him how did he ordered a costly part without checking up with me and asked him to cancel. Finally he charged 360$ for this diagnose and let me off. totally I spent $ 1165 to damage my car, still oil is leaking. One other gentle man fixed all with $450 and show me that there is a cracked spark plug inside. He damage your car and will rip you off. Never go there.

Anonymous User

Well I have to tell you my story... because it definately was a first for me... and for them too. On this past Saturday I brought my car in to get a simple oil change. They told me the car would be ready in 20-25 minutes. I said thats fine Ill be back in 45 minutes or so. So I leave and come back 45 minutes later to find my car up on the hoist. Im thinking to myself that there is something major wrong with the car and they cant give me my car back until its fixed. Well, I walk inside and Brent says, "well bud, your oil change is free." Now Im thinking that this is going to be really expensive! So as we are walking over to the car he says to me, "you know this scratch you have on your rear driver side bumper?" I said, "yes, I do." Brent says, "well, we are going to repaint your whole bumper for free because in order for us to fix what we did we need to repaint your whole bumber. So in the meantime while we are fixing it Im going to get you a rental car for a couple days and we are going to make this right." So I bet your wondering what happened. Well, the mechanic backed my car into the big boss mans car by accident and scratched my bumper so I then had matching scratches on the driver side and passenger side. I know it was an accident and they felt really bad about it. But what Im most impressed with them about is how they completely went out of there way to make the situation right. I will definately bring my car back to them because I know that they really put the customer first.

conner meyer

I brought in my acura TL and they said it needed a new engine (which it did). They did it for 3400 which I thought was reasonable. Few days later lights are flashing on my car. Took it in and they said it is common for the computers to do that for a new engine. I was suspicious so i took it to another mechanic for a secound opinion. Meanwhile my car is acting up, barley driving at all. Come to find out THEY PUT A WRONG ENGINE IN MY CAR! THEY PUT A TYPE-S IN MY REGULAR TL!! As upset as I was I polietly told the asian man that they put the wrong engine in and thats why the computer is not working. He said thats not why and said it was something else, and had the nerve to ask me to spend another $800. I took it to 2 more mechanics for their opinions and they all said there was a 3.2TL type-S engine in my regular 3.2 TL. They refused to fix the problem and will not give a refund or even admit that they messed up when I have proof that they did. DO NOT EVER TAKE YOUR CAR HERE FOR ANYTHING EVER!!!! THEY ARE THE PEOPLE YOU HEAR ABOUT FIXING ONE THING AND MESSING UP ANOTHER TO GET YOU TO COME BACK. LEARN FROM MY MISTAKE AND DO NOT EVER BRING YOUR CAR TO SUWANEE AUTO REPAIR. THIS PLACE IS HORRIBLE AND ARE CURRENTLY IN CONTACT WITH MY ATTORNEY. ABSOLUTELY HORRIBLE!!!!!!!!!

Otto VeeDub

John was completely honest from the very start about what his shop would and wouldnt do for repair options because he provides a warranty on all the work. We negotiated which A/C compressor he would accept to put on the vehicle, worked out how many hours the "book" said it should take to do the job, and when the vehicle could be dropped off. For comparison: Kia, with the name of a big mall but actually some miles away, gave a quote of $750 just to put a new compressor AND DO NOTHING ELSE! And that would require them keeping the vehicle a few days. While Suwanee Auto Repairs cost to replace the compressor, clutch, coil, pulley, recover the refrigerant, check for leaks, recharge the system, test it, AND do a full vehicle inspection was $630... PLUS dropped the vehicle off Monday evening, picked it up Tuesday afternoon! Yes, yes, your price and timeframe may vary due to your make, model, shop requirements, etc... but still. What a completely nice surprise to find a shop that performs like this! Definitely will be back if I have other issues I cant do myself!

Anonymous User

Auto shop horror story, I would give 0 stars if I could. Complete incompetence or scam, choose your poison. Went in for a simple broken bolt evacuation / re-drill. After that they told me that the master cylinder was bad and the clutch had no pressure, and it would be over $300 to fix. I called their bluff, had them remove my car from the shop and bled the system myself, in their parking lot. Surprise, it was magically fine. They wouldnt give me the time of day afterwards. Drove the car home and had a nice smoke-storm, since they got fluid everywhere. Upon further inspection, I found out that they even screwed up the new bolt hole. The slave cylinder is angled wrong, the metal fluid line is BENT, and at one point the new bolt is extruding from the block. I only paid them for the new bolt hole, but I wish I hadnt. Either theyre completely incompetent, or its a blatant scam shop. Beware. If you have service here, bring some with you who knows about cars.