U-Haul Moving & Storage of Aurora

Address:	1282 N Lake St, Aurora, IL 60506, USA
Phone:	+1 630-859-8780
Site:	uhaul.com
Rating:	3.7
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 44

Reviews 18

Manuel Garza

Got a message from these guys, when Id scheduled well in advance, that theyd moved my rental out nearly 8 hours. First, if you do not have a truck available at the time I need it, DON"T LET ME RESERVE IT. Second, if you moronically do this, dont lie to me so that I think I have a truck until nearly the last minute. Seriously, 2 days before my move?! Do you know how hard it is to get a moving truck on such short notice?! I would have been willing to pay a bit more to get past this. Thanks to your complete lack of professionalism, I did, except it wasnt with your company - nor will it ever be, ever again. Fortunately, I was able to find a truck elsewhere. Looking at other reviews of your company, I see this is a common issue too. Its also quite cute that only someone with a completed contract can post reviews on your actual website. That means the people like me who are unwilling to put up with your crap cant let people know about it without suffering from it.This is going on every other venue I can find though.

Jewel Segundo

My husband went in to reserve a truck. 3 people were working 2 woman and a man. The guy was already outside and when my husband went in the 2 ladies that were inside went outside leaving him in there alone saying nothing to him. He waited awhile and when nobody came to help he went out to find the 2 women smoking and didnt even bother to help my husband. Crappy service and to get in and out of there is a pain in the neck. Wont ever go there again. Not worth your aggravation.

maryann morales

Terrible customer service and lying on top of it. Since the moment I rented the truck to renting the storage these guys have tried and tried to over charge. Then when I call to question, they put me on hold and make me wait 28 min only to hang up. I call back and they dont even put me on hold correctly and I hear them laughing saying, " shell eventually hang up. Awesome!! I dont recommend this place unless you want to get over charged or gain nice headaches. Horrible!!!!!

Emily Fohn

DO NOT TRUST. If I could give them less stars than this, I would. Their shop is so disorganized that they are constantly rescheduling my appointment, without notification prior to the appointment (I live 20 minutes away) and for a new day/time that was NEVER discussed (as if my entire schedule is open for them). Dont rely on this location for U-haul, especially not for something as "complicated" as a hitch installation.

Andrew Watts

Location was great and clean, friendly staff, but UHaul itself couldnt care less about its customers. Rent equipment, show places where equipment is available, then you chose a place and it shoots you an email an hour later saying its actually not available there either and makes you pick it up and drop it off an hour away from your originally choice. BS

otto goepel

Phoned twice on 7/31/17 to request hitch order and installation. Was told all would be ready on 8/7/17. When I arrived at proper time I was told by manager that there were no parts ordered and there was no one there to install the parts if the parts had been there. I waited a week for nothing. This is not poor service, it is no service at all.

Mark Friedrichs

WOW. I am totally impressed. Made reservations in advance. Drove into the place last Sunday and was out with the trailer within 10 minutes. Two guys helped me connect the trailer, checked it out and away I went. Keep up the good work.

Mike Hart

They gave me a smaller truck than I needed, and marked the fuel level wrong, so Im being over charged. The truck was in terrible shape. That among a long list of other issues with U-Haul. Im never renting another U-Haul again.

Maria Andrews

Always helpful!!! Have used them many times for rentals and for simply buying wrapping paper...great staff!!! Keep up the great customer service!!!

stacy lindsay

Got the trailor ok...would have been nice if they were a little more familiar with thier equipment. ..

John Curran

Good rental place. Always very busy when I go there. Which usually means a line.

Kathryn Baum

They were efficient and competent. After hours returns are available.

Nathan Buckley

Nice clean facility with plenty of parking and a nice layout.

Matthew Meizis

Friendly no waiting. Price was as quoted. Would come back