CubeSmart Self Storage

1950 S Mt Prospect Rd, Des Plaines, IL 60018, USA

Address:	1950 S Mt Prospect Rd, Des Plaines, IL 60018, USA
Phone:	+1 847-824-5110
Site:	cubesmart.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 62

Reviews 17

Korrin Anderson

I have had 3 units at this location for about 7 months while my house is being built. Positive: The units are decent size for the price. Negative: 1. The front security gate is almost always broken. I went to one of my units by myself one day and was so nervous because there was a van of 2 men sitting there, with no open units the entire 45 min I was there. No idea why they were there, but the reality is there was nothing keeping them out. 2. mice, mice, mice. We found mouse poop in one of our units when it was still warm out. I immediately called and was told they will not do anything unless I am there during normal business hours and I have them come and inspect the evidence. They would not even take a photo I took as evidence. We recently cleared out one unit and upon getting loading the boxes we found a stench. Upon getting the boxes home we found almost all of them had mouse poop in them and stunk of what I am guessing is urine. These were simply boxes of clothes and toys....I am not even sure how to get all of this cleaned. It was nothing short of an infestation. We rented another unit at another company a few years ago - we had it for almost 2 years with a few couches in it and never had a problem. I think there is a major mouse issue at this location and as a result I am going to be out money and time trying to clean my 3 large units of stuff. I just wish companies would be more concerned with their customers belongings. My kids could not wait to get some of their toys out and now they cannot even play with them. Stuffed animals I dont even know what to do with. Just bad business.

David

Cant speak to any of the other CubeSmart locations, however, I must say that the service provided by the management of the CubeSmart in Des Plaines, being Miss Tammy and Miss Pascale, was 2nd to none. Besides the courteous handling with a smile of the routine tasks, additionally, a month after storing my car, I had carelessly lost a package intended for a friend that had spare car keys and my garage space number and the gate pass code, and my subsequent request, as a precaution, to relocate my vehicle to a separate space, changing my locks, and of course changing the pass code -- that request was immediately accommodated without hesitation. Thank you and hope to be doing business again in the future.

Joshua Seals

Ive been using Cubesmart storage services a little over a year now and I absolutely love the Customer Service provided at this location. The Store Manager, Patty, is truly amazing. She makes sure your up to date on any changes and is always offers the best price for any units/services/rentals required. I truly feel like a valued customer and I always appreciate the way Patty goes above & beyond for her customers old and new alike.

Lane Wendt

I had arrived 15 minutes before closing, needing a r.v. parking spot. The computer system at that location had crashed. Tammy, the woman who was there, didnt say sorry the system crashed and were closing. Instead, she got tech support on the phone, and had them help her get the system back up and running, in order to accommodate my needs. Wonderful people, fantastic work ethics, and stellar service. Thank you Tammy!

Mary Sawin

Saved money and good location. I have rented from them before and have always loved the care and service I have received. The units are always clean along with all areas around the facility. The do maintenance to upgrade the facility such as paving and doors to the units. I would recommend them to anyone looking for a storage unit.

Darvin Ray

A+ overall. Affordable prices. Safe location. Kept some of my stuff here for a year while i was stationed overseas. Very professional and good customer service. Management really takes care of the place. It is awesome that you can setup autopay online. Ask for military discount.

rohan mckenzie

Its has been a wonderful experience with this location, Patty is the greatest person I have encountered since I have been in doing business with companies. We need more people like cubesmart employees in the world.

Steve O

Very painless , ... reserved online thursday night, received a call on friday morning first thing. Patti was a breeze to deal with, in and out with paperwork and a unit rented.

180bonita

Great employees help me with their excellent professionalism and very friendly attitudes! Easy storage! I recommend highly this storage place!

Monika P

Great friendly and professional service , convenient location and hours. This my second time using them and I am very pleased

Bruce Walker

Friendly, quick and efficient service. I was in and out in a blink. This place is a must-go for storage!

Tina Kemp

The friendliest staff! Very efficient!! Cubes are clean for my storage needs!

Richard Mount

Pleasant, quick. Facility is clean, well organized, easy to move around in.

Joe Calabrese

Carlos was extremely helpful and professional. Great experience.