Pep Boys Auto Parts & Service

Address:	8588 E 96th St, Fishers, IN 46037, USA
Phone:	+1 317-595-0677
Site:	storelocator.pepboys.com
Rating:	2.7
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 56

Reviews 5

Paul White

Originally, I had given this place 1 star and said some rather nasty things about the store/staff. Im amending that rating. They have honestly taken great care of my family and I, so I do apologize for my original nasty comments and terrible rating. Heres what happened.. Our family car, a 97 Honda CRV, broke down on the on ramp to I-69. We thought our fuel pump had gone out. So our insurance company towed it to the closest shop. Pep Boys on 96th street. On the service order it stated that we thought it was the fuel pump but were not sure, and our vehicle required a diagnostic before anything was to be replaced. Well, somehow something got mixed up and they just replaced the fuel pump without doing any kind of diagnostic at all. When brought to the store managers attention, he immediately took steps to 1) prioritize our repair, and 2) make it right. They gave us a free diagnostic, and found out that it was the distributor, not the fuel pump. So, to make it right, they didnt charge us for the fuel pump, or the installation, the diagnostic, and they discounted the installation for the distributor. Fast forward 2 days.... My wife went to go fill up the car, and the car started to reek of gasoline. Our car, literally, smelled like you had stuck your nose in the gas tank, and there was gas leaking from somewhere. The car was completely unsafe, and couldnt be driven. So, I turned to google, and absolutely slammed them online. Apparently some such seal on the gas tank had come loose, and caused the leak. Come to find out, it wasnt their fault for what happened.... So they towed the car to their service department, and fixed the car for free. Thats right, for free. They didnt have to, but they did. Just to make it right. They special ordered the part and had it overnighted it to the store, installed the part, and had the car back to us within hours of the store opening. This store might have a checkered past, especially reading some of the reviews online. But for me, and my family, they wen above and beyond the call of duty to make things right for us. If there was ever a compelling case for a second chance, this is absolutely it.

Marco Decca

Terrible recent experience. Had a recent blowout, and needed 4 new tires for my car. Made an appointment for 7pm that day. That afternoon, I arrived at 645pm. From 645pm to 7pm I just stood at the service counter waiting to be helped. Many service advisors walked by, but none offered to assist me. Finally, at around 7pm I got someone to stop and take my keys. They stated that it should take no more than an hour. After 45 minutes of waiting, I got worried because I didnt hear my car pull in (my car has a very distinct read:loud exhaust) I went outside and lo-and-behold the car was still parked where I had left it. Wondering back inside assured my suspicion that it hadnt been touched yet, as the keys were still on the counter where the service advisor had left them. After waiting another 30 minutes (so it is 815pm now) I asked the service advisor for my keys. He then told me that he had a mechanic there that could do my tires and that my tires were in stock. I would certainly hope that they were in stock, seeing as how I had set up an appointment roughly 12 hours earlier. Refused to give me my keys for 5 minutes while he constantly told me it was the next car in line. At that point I just got mad, reached over and took my keys. Kind of defeats the purpose of setting up a 7pm appointment if no one is going to touch the car until 830 doesnt it? This shop used to be fast and had a quick and courteous staff, but after that experience, I doubt Ill ever take my car back there.

Sean Rafferty

I scheduled an appointment to change my oil at this Pep Boys location the morning before a long road trip. The appointment was set for right when they opened up, so when I got in and the man behind the counter was busy doing paperwork. I was getting antsy after ten minutes of him continuing with his papers and not acknowledging me, when a young woman and her mother walked in and he immediately asked how he could help them. After he finished with them he continued to not even look at me until a new person walked in looking to set an appointment, and I had to forcefully step in front of him and say that I already had an appointment. Once my appointment was processed, I asked if my car would be ready in thirty minutes like the website said. He laughed at me and said it would closer to an hour. Three hours later, my car gets finished up, and he hands me my keys, and then I was cut loose without being told where my car was. This was the worst oil change experience in my life, and it made me get on the road much later than anticipated. I will not be using Pep Boys in general from now on, and I will recommend my friends avoid it at all costs. The only reason I gave them two stars instead of one is because they did (eventually) change my oil, and the people in the garage seemed to be better at their job than the person behind the counter was.

Happy Lady

LIES!!!!!THEY WILL LIE TO YOU AND TRY TO DRAFT YOU WORK TO GET MONEY!!!!!!!!! LIE IN YOUR FACE …!Went on Monday Feb 29th, 2016…….THEY LIED! Did not even test my car properly , and tried to charge me $800 almost for just me sitting 3 hours wait, and the man to only look under the car and do nothing.! NEVER GO HERE IM TAKING THIS FURTHER! If i told you I would pay you to find the problem, what part FIND THE PROBLEM did you not understand..! Dont go draft a lengthy invoice for nothing …then just try and take my money!!!!!!Wanted me to pay for them to fix 3 things when they never found a problem because he did nothing!! nothing! , scammers..oh Im taking this to another lever stay away! I am going to take proper adult steps to get my complaint taken care of with their corporate AND BEYOND!!!!!!!!!!! If I have to get an attorney I WILL! They are lazy and if they do not want to do the job the want to draft charges and get you to pay for other easier things to do…LAZY and lies horrible mix read the other reviews ..do NOT GO HERE!

Kara Kelley

We made an online appointment around 9am for a 6pm appointment later that day. We got there 10 minutes early and stood around for about 5 minutes before someone helped us. My fiances brake warning light came on and thats all we needed checked to see what the problem was. We explained that we would need the car back tonight regardless (they close at 9pm) and the lady said they would take a look at it soon and let us know what the issue was. We waited until 830pm after no one calling us and drove back to the store. They hadnt even pulled the car into the shop and seemed like they had forgotten. They said they would take a look at it right now.. 30 minutes before closing. I asked what the point of being able to make an appointment if our car wasnt evening going to be looked at. The guy said we shouldnt use online appointments because they have no control over it. We said nevermind and took our keys. We will NOT be going back there ever... poor service especially just to check a warning light! Dont waste your time