PFM Car & Truck Care Center

9501 Corporation Dr, Indianapolis, IN 46256, USA

Address:	9501 Corporation Dr, Indianapolis, IN 46256, USA
Phone:	+1 317-577-7777
Site:	pfmautomotive.com
Rating:	3.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–4PM Closed

Location

Photos 9

Reviews 6

Gerard Schlundt

First, I am very hard to satisfy. I have very high standards of excellence especially when you are paying the labor rates we have to pay today. Youll see reviews saying "it cost more than they said..." --- remember, that sometimes happens to all of us. Ever have a picture using a $2 bracket, and before you know it youre dry-walling the living room? That happens in car repairs too. Ive taken my car there several times now for both major and minor work, and have experienced what I would consider to be the best customer service possible every time. Even in bad situations - any moron can give good customer service when things are going well. Its how problems are handled that separate the men from the boys. For example, I had a timing belt replaced. After the car was disassembled it was discovered there were additional tools needed. PFM didnt have the tool. I didnt like it, but I undestand it happens some times. Especially with squirly manucaturers. It took time to find the required tool, but they did. What is more important, is that they offered to re-assemble the engine and allow me to bring it back once they had the tool. I opted not to do that. Definately something I could complain about. But it was handled professionally and honestly....No excuses. No evasive phone calls. The service writer answered every email and phone call I made over the period of 2 or 3 days while this was happening. He even was happy to see me when I walked into the shop. I was upset, but he never allowed it to be personal. Always professional. Whenever I have taken my car in, they have met every expectation, and when a problem happened they worked to rectify it. As long as they keep this up, Ill be a loyal customer.

Jason Wou

Avoid at all cost - they will rip you off. STAY AWAY!!!!!! AC stopped working in my wifes van. Weather has been unseasonably cold lately, so we didnt need to use the AC since last fall. Wife complained so I took it in to PFM because it was very close to my office.. They had $29.99 A/C check up special. Good. Left the car there. 2 hours later, they called me. They said "A/C coil is bad, need to replace the whole Compressor, Receiver dryer, Expansion valve, and Purge & Recharge the system. $1,575" Sticker shock. But I declined the service. I know thing or two about DIY repairs. A/C coil (ElectroMagnet) are about $50..... you can just replace whats broken. the other parts doesnt really need to be changed. This DIY repair may require few hours on weekend. So I went to Penske Honda to order the A/C coil, browsed few YouTube videos on how to fix the AC coil, and got under the van. And guess what. The A/C coils electric plug was loose. That was it. I pulled it out, gave it a good clean, plugged back in, and it worked like a charm. Did they even bother to look at this? I thought... How many poor souls (who doesnt have the knowledge or willingness to seek a second opinion, or care for the money they earn) have they ripped off of... thousands of dollars.... Luckly, thank god, I dodged this one. But I am sure they wont be the only/last ones out there to get me. Im taking my family out for a nice dinner tonight, in my van that has ice-cold AC, which cost me next to nothing (well.. $29.99 I paid to PFM) to repair, with the money I kept in my pocket. DONT GO THERE.

Victoria Swider

I had a great experience with PFM Car & Truck in Castleton. I went to them to get an oil change, 4 new tires, and to get my alignment fixed. Their number one selling point to me is that they will pick up your car for you and drop it off to you if you ask, free of charge. This is an AMAZING perk if you ask me. Their prices seem reasonable and they are great about contacting you and keeping you updated on the status of your vehicle. The only thing that is keeping me from giving them 5-stars is that my car alignment still feels a little off. According to them they fixed it as best as they could, so I havent taken it back, but I still have an inkling it is a little off. All in all though, I am happy with my tires and the customer service.

Allen McCaskill

DONT GO THERE! I took my car in for repairs to my engine. Based on another mechanics expert opinion, it should have been a quick easy fix for under $100 but they quoted me over $1,000 in necessary repairs! They did not diagnose the problem correctly and tried to overcharge me. I am sorry that I went there at all...as I still paid $600 and car was not fixed. Manager never called me to make things right.

Anonymous User

I am new to the area so wasn not sure about where to take my vehicles. I decided on PFM and was not dissappointed. I usually do my own brake work, but they replaced my rear brakes for a reasonable price and had it done quickly. I will definitely take my vehicles here for now on. Office guys were friendly and honest.

Dana Flick

I have used PFM for years for our family cars. The have always been honest and easy to deal with. I appreciate how they give me options when available for repairs, I dont feel like I am pressured into doing work. I am Happy to recommend PFM to anyone looking for repair shop!