Cinergy Metronet

Reviews 4

JE

Jeffrey Thompson

I was lured by Metronets promise of !00 Mbs download speeds, great channel selection, and their DVR special. Especially the internet speeds, which would be critical for my household. The service was installed on January 5th, 2015. Between then and February 9th, in one month, I had three service calls to my house because the 100 Mbs internet speed was anywhere from non-existant to 4Mbs. The wireless router was replaced three times, with the same result. One technician spent two (2) hours at the house and replaced everything he could think of, and the service went down the next day. As far as the DVR went, every other day we would get a message that said it was "unavailable - please try again later". When I told them I was changing services, and they could pick up my equipment, they said I would have to bring the equipment in. When I said that I felt that paying full price for that month of service was inappropriate, they offered to give me 6 months of free DVR service if I stayed with them. Terrible experience, terrible customer service, completely uncaring manager at the Wabash office. When I took off work to bring the equipment back during their 9 - 5 business hours so they would quit billing me, I ask the manager for the name of someone I could complain to. She would not give me a name or an email, but promised to contact that person and have them call me within the next several days. Needless to say, I never received a phone call.

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SU

Sue Eakright

Unable to reach anyone on phone. Busy signal all times. Tv service out. If they only told u was out due to weather or recording saying explaining I would have been patient but nothing!!!

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BR

Brad Riggle

System completely out. Called the office and all you get is a busy sound. No leave a message or anything. Love paying for something you cant use. Seems to happen a lot.

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LO

Lorin Acree

Good friendly staff amazing technicians always willing to help

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