South Central Rural Telephone Cooperative

1399 Happy Valley Rd, Glasgow, KY 42141, USA

Address:	1399 Happy Valley Rd, Glasgow, KY 42141, USA
Phone:	+1 270-678-2111
Site:	scrtc.com
Rating:	1.6
Working:	7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 8AM–12PM Closed

Location

Photos 7

Reviews 14

Amber Flowers

Literally the only option where I live. As a result, it makes customers feel like being taken advantage of. I pay over $30mo for a house phone I NEVER use and NEVER need. I had tried leaving it plugged in, but the level of spam calls was so frequent DAILY that I had to just leave it unplugged. I have a mobile phone via Bluegrass Cellular as most locals do now and do not need nor want a house phone. I shouldnt have to waste $30mo for something I dont want. I dont like being forced to pay for it. Especially since my location has been upgraded to fiber optic. Its so outdated to still have to have a housephone considering the cost of smartphones. $200mo for a mobile phone, internet, housephone. Thats with me turning OFF cable! Ive seen them go off on social media about customers complaining about the phone requirement. Very unprofessional. Seriously, just please find a way to change this!! Id rather pay $30 for faster internet! Which is also an issue. I upgraded to 5 up and 5 down. Speed tests NEVER show me at that level despite me paying extra for it. I require fast internet for my business. To be paying extra for faster and not get that is frustrating. If theyd stop forcing home phones and provide the speed that we pay, most of us would gladly pay more to upgrade to even faster level. Im dying for 10up and 10down or faster, but for now...I feel too cheated to upgrade again. Their customer service has however always been nice and when they did put in the fiber optic, they replaced the grass, gravel and everything as if it never happened. My business relies upon their service, so I hope they listen to their customers!

Kati Grace

I dont know what people are complaining about... my bill is $57 for phone and internet, and as far as HAVING to pay for the land line to get internet, thats every ISP Ive ever known... so whats the surprise? Whats the difference? Also, they DO NOT cut off your service before the due date... my bill is due the 15th of every month, and often times I dont pay mine until around the first of the month, and they are fine with it... I dont even get a late charge. Its not super fast, but I dont have the highest package either. I can watch HD videos with no problem, I get about a MB a second, a little over. 9 Mbps. For all the people complaining, I dont know what they are complaining about. I think the service is awesome. Ive never had any disruption in my internet, no downtime, and I run 3 desktop computers off the ethernet as well as a laptop, 2 phones, and a tablet off the wifi. For $57 bucks a month, I think its a very decent service.

LaDonna Wilburn

I am a very positive person. So not gonna be negative but honest. This service is unreliable. It charges high price for low service. I believe they are in business because they are the only service in the area so good for them...not so good for us residence. At best buy a geeksquad member in Bowling Green warned my husband and I about the internet speed in this area. He also said there is a device we can purchase to enhance this terrible service. In the meantime, if anyone does know of another service in the Glasgow ky area pls post immediately...believe in solutions to every issue therefore this review is to be continued..

Sean Smith

Fair warning, they require you to maintain a phone line, which they advertise at $17.99, yet end up charging you ~$34.00 per month for with fees and junk. Been complaining and fighting to discontinue it since we split our initial package apart as we only want internet, and was not informed that phone was required when we signed up. Service has been so so, lacking dependable internet speeds for streaming, which is the package we have. Poor excuses for the delays that we have incurred either receiving answers or getting our service back up.

Chris Hadorn

Has anyone here ever considered a class action law suit? I am a visitor using the service and I used an internet speed test to see how fast the service is and its BAD....I mean really, really BAD. If youre paying for 1-2 MBPS then you are getting what you pay for. But if youre paying for more and everyone on here seems to be in agreement how bad and slow their internet and service is then, I would consider it. If I didnt have to rate this review, they wouldnt get anything. Good luck!

Robert Cassman

The worst company I have ever dealt with. My Internet connection has been horrendous. I have complained (including in the office) more than a dozen times. I have had service techs, customer service reps, and managers talk with me... My connection is out again. My Internet connection goes out at least once a week. The service is very expensive and I have to pay for a phone line I dont want.

Aaron Harper

Worst service, worst internet, worst prices, just the worst. Where I am, they are the only choice and it makes me want to move just so I can get reasonable telecommunications service. You Never get the upload or download speed you pay for, go ahead and test it yourself, go take a speed test online, you get maybe .5 up and maybe that down. I hate everything about SCRTC.

Claudia Shawn

I CONSTANTLY have issues with my internet. Theres not a day that goes by that I am not able to do something as simple as watch a YouTube video without it cutting out. Im literally not able to do a single thing! Ive complained MANY TIMES and not a thing has been done about this nonsense. We pay money for services that we do not receive, and that is crap. Fix this!!

anne davidson

If all these giving harsh reviews was to check out hughes net they would not be saying such harsh things yes there are a few issues but nothing like what i went through with Hughes net. At least they are far more polite and respectable then hughes net they showed up in a timely fashion they have worked with me and have been more professional then most.

RMA88

Very expensive compared to other telecommunication companies. Slow internet speeds. Only service available in some areas so most consumers are stuck with them. They really need to upgrade everyone they serve. If another company would come in and service the rural areas they would do really well if they could offer better service and quality.

Evelyn Hubbell

Their service is pitiful and their prices are laughable for how little they actually provide. And they know they can get away with it because theyre basically the only telecom company in an area thats mostly old people, so they make no efforts to improve or fix anything. SCRTC is a joke.

B&B N

I understand customer complains, and yes, the prices are ridiculous but Ive had great customer service every time Ive contacted them about something. A few days ago I had trouble with my internet connection and they had a tech out here within the hour. He was friendly and very helpful.

savagejeeper

Internet is slow if it even works. They force you to have a home phone no matter if you want it or not. They only do service work on weekdays. If you can get service from someone else then do it, unfortunately its my only option for internet.

Evie Bushey

The only service option where we are at, so we didnt exactly have a choice. They require you to have a house phone in order to connect service. I receive nothing but spam calls and never use the phone anyway! The prices are absolutely awful.