Mediacom Communications Corporation

Reviews 4

SO

Solomon.David

Mediacom is one of the worst companies I have ever seen and people who say its bad are being nice and kind because it is way worse then that. It all started three months ago with internet and phone. The phone worked and the internet didnt or the internet did and the phone didnt but since that was the only service provider in the area we were stuck with the service. We decided that we would just have to deal with it and went on to order cable thinking that something would change. So we ordered cable service and the tech was set up to come out on the 28th of April the tech came out and set up the cable and he found out the box was bad so the cable wasnt set up. We were then told that we would have to wait for service until the following week they didnt have an extra box and even though it took him hours to set it up we would have to wait. We were told that the service tech would be back on the 3rd of May, the day came and no one showed up I took off from work to make sure the problem was fixed and no one showed up, I let it go because I was really upset and called back to get that they would be out thursday because techs could only come out on Tuesday and Thursday, I let it go I was mad but I let it go and said ok. Thursday came and no one showed so I thought maybe I for the date wrong so waited till tuesday and no one came. I called back and talked to someone and Tracy answered the phone and was very rude and not at all professional, I was done and I wanted to talk to her boss and was then passed on to a supervisor whose name was Mary She got on the phone and was already irate about what ever it was and she told me it was my fault because I didnt answer my phone, I said you have got to be kidding me and I told her that no one called or showed up to my house and it had been weeks, we were waiting and waiting and taking time off of work and someone was always at my house and the phone never rang and no one besides my friends and family knocked on my door so it was impossible that anyone showed up so it was time to probably check what your techs were doing and saying because someone was lying and it was definitely not me. Mary the supervisor was rude and nasty, yelling and acting like she was a child and that is who you have in place to be the face of your company wow I will never do service with you people ever again and id go without service at all if it meant ever having you again.

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TR

Trey Varney

You are an awful, AWFUL company. After I move this summer, I will never deal with Mediacom again. You jacked up our bill after you claim someone in our house called in and upgraded the internet service, but no one did. Even then, I never noticed an increase in speed, it still took me over four hours to download a 4 GB game on Steam the other night, and that was after it crashed a few times while downloading. I was under the impression Im paying for 25 Mbps download speeds, too (before the imaginary upgrade, that is). But in all of the tests Ive run, my speed has never gotten above 8. That is ridiculous. Those speeds would have been fine back in 2003, but this is 2016 and Im paying a good chunk of money for internet. I expect to receive what I pay for. Then tonight, someone (not you guys) tore down our cable line. It was actually lying on the road. We called our local Mediacom to come fix it, and we couldnt get a hold of anyone for half an hour! After that, they told us no one would come out to fix it until the 26th, a WEEK AWAY!!! You were just going to leave a cable lying in the road for anyone to run over and cause more damage. Dont worry, though. We, your paying customers who have NEVER missed or been late on a payment, got the cable off the road for you. Well just wait a FREAKING WEEK for you to come and make sure its still working/attached properly. What if it wasnt, though, and I wasnt able to send this message? Would we still get charged for the week we went without internet? I do business online, so would you reimburse me for the revenue I would have lost while being cut off from my customers? Weve had problems with you before, LOOOOTS of problems (I cannot emphasize "LOOOOTS" enough), but tonight really brought you to a new low. I cannot believe you were going to let a loose cable lie on a road for a week. Screw you, Mediacom. Youre a horrible, pitiful excuse of a company. Im going to pay for the two months Im still going to be in this area, then Im never using your "services" again. And I will beg others to follow my lead. I hope you go belly-up soon. Your remaining customers wont be affected much, though. Their internet speeds cant drop much slower.

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KE

Kelsey Lynn

Mediacom put a TEMPORARY line in where our main line is in OCTOBER 2016. They never showed up to do an actual repair because according to Mediacom they had forgotten about us. So I contacted them on MARCH 28TH and was told they would be out by APRIL 18TH. The first week of APRIL Nipsco and another company marked lines in our yard prior to the repair job. No one ever showed up to repair it! MAY 13TH I contacted them once again and they said they sent a communication to the tech ops manager to try and get an ETA.. Now I call again on JUNE 1ST and get told that it would take approximately 20 days and that he put ANOTHER work order in. Today is JUNE 22ND and NO ONE has come out to mark the yard for lines or prepare for any type of repair job. Ive had multiple techs out who end up leaving in a matter of 5 minutes because "thats not their job." I called Mediacom and they literally can not give me any information on when the construction crew will be out. Its been over 3 MONTHS where our internet stops working MULTIPLE times a day! I pay for up to 100 Mbps and get around 44 Mbps due to the main line having weak power. Our neighbors are having the same issues with that as well as with their cable which is also with Mediacom. Mediacom would not give me the information to contact the construction crew where I think thats where the North Webster building comes in play. I got cut off before being able to discuss why she mentioned it with the prior rep and the second wouldnt tell me anything. I see they have construction crew specialists here and its the closest Mediacom center to our house. So how long is it going to take you guys to come out and fix our internet/cable? 6 months? 1 year? This is absolutely ridiculous!

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RI

RickB916

Ive had nothing but trouble from Mediacom! Unfortunately, in this rural area, its the best I can get. The Internet connection is slow and unreliable. The phone service is as unreliable as the Internet, because they come through the same modem. As far as the cable TV service, I havent had it in years because it was such crap I couldnt stand to watch it on my HDTV. And, Mediacom was too cheap to upgrade the signal. So, I switched to dish TV and all my channels were automatically upgraded to high definition. That was several years ago, when everything switched to digital. But, it was very telling about Mediacom and how they adapt to advances in the marketplace, very very slowly! To me, Mediacom has proven itself to be the proverbial child who has to be dragged, kicking and screaming, into the present. The future has nothing to fear from Mediacom. In a world that moves at the speed of light, Mediacom has trouble getting up to the speed of sound.

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