Time Warner Cable

695 Old Preston Hwy S, Shepherdsville, KY 40165, USA

Address:	695 Old Preston Hwy S, Shepherdsville, KY 40165, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	2.4
Working:	8:30AM–1PM 8:30AM–1PM 8:30AM–1PM 8:30AM–1PM 8:30AM–1PM Closed Closed

Location

Photos 6

Reviews 16

Rodney Hadley

Tried for months to get service with them. Customer service is terrible. Ended up finally getting a install appointment. Had to leave work early just to find out that they would sit at the wrong house. They told me they called and left a voicemail which was false. I will never have service with them. After being a previous insight customer for 8 years Time Warner will never get a penny from me. I have never wrote a review before but figured if I could stop one person from getting service with them it would be worth it.

Chris Eggen

Pay for 50 mbps Internet stream 10 mbps constantly or less they tell me its something with my house and have had 5 technicians in a months time yet they tell me its on time Warners end only will give $5 credit honestly could care less I pay extra for the good Internet yet cant seem to recieve it cannot wait for Google fiber to be available in our area would not recommend anybody getting this junk

brandon duby

Dropping service for the past 2 weeks. They have been out to fix it several times. 3 guys 2 trucks one working 2 standing around watching and talking about other employees. I asked if they were getting close and all captain obvious could say was he is working on it. I had less problems with windstream! Guess I will go back. At least they are more affordable for crappy service.

Regina Thornton

The lines are always long to pay your bill,they should have two lines for paying your bill and two for returning or switching your equipment,it is always something wrong the the service at times they did. Make some small adjustments.Please someone give them some ideas.

eric seal

Spectrum is horrible. I fired them immediately after the takeover of Time Warner. Started charging 5 dollars for over the phone payments. Didnt offer promotions.AT and T or direct tv or dish offers much better packages. Switch if you can.

jeannine dezarn

They are always helpful, and willing to go the extra mile for you. I had Dish and they were overpriced and not willing to work with you on anything. Have a storm have no cable with Dish.....

Erik Abbott

Customer service is terrible! Avoid at all costs. Cost of bill constantly increasing with no explanation why. Be prepared to call customer service a lot.

Lisa Carey

Disrespectful staff. Short and annoyed like you were messing up their day by being there. Not helpful at all. Walked out

Kalen Larson

Terrible customer service. Call the 800 number and install everything yourself if possible.

Chris Cooley

Needs to have another person working during the busy times.

mike russell

Probly the most reliable internet provider in the area.

Pamela Mahoney

They will work with you on any problems

Sam

Great environment, great service