Charter Spectrum

4701 Commerce Crossings Dr, Louisville, KY 40229, USA

Address:	4701 Commerce Crossings Dr, Louisville, KY 40229, USA
Phone:	+1 502-563-1331
Site:	timewarnercable.com
Rating:	1.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM 10AM–5PM

Location

Photos 20

Reviews 4

Sara Smith

I called TWC to cancel my internet & cable service 3 wks ago. Was given the option of having all equipment picked up or dropping it off at the TWC office. I chose to have it picked up so I could be assured that they get everything & I wouldnt get charged for a forgotten cord. Set up day & time for it to be picked up 1 1/2 wks later. That day came & TWC never showed. I called 2 days later & was told they had called at 8:30 pm to pick up equipment 5 days BEFORE the scheduled day they were to come. They didnt receive an answer therefore they didnt come or bother to leave a message notifying me that they wouldnt be coming on the scheduled day. Then the TWC customer service lady proceeded to tell me that it was not common to have equipment picked up at my home & it was preferred for me to bring the equipment to a TWC office. I asked her why the original lady had asked if I wanted it picked up from my home if this wasnt common practice. She wasnt interested in answering my question. So yesterday my husband & I loaded up our equipment & drove across town to the Commerce Crossing location to return our equipment. When we got there the doors are locked. Were confused because the parking lot spaces are labeled visitor but apparently you cant enter at this location? A woman comes outside to ask us what we need. We are holding 2 huge cable receivers in our hands & a router & many cords & remotes. I would have assumed our intent was obvious. I guess not. SO we proceed to tell her the equipment was supposed to be picked up-which never happened-& we were there to return our equipment. She directed us to a drop box around the corner. She said to drop everything in there. My husband & I were very hesitant. How would everything be credited back to our account? We asked the lady & she said the box was cleared out nightly & the serial numbers would be scanned & it would come right off our account. She said to call in the morning to be certain everything was received. So I just called & the TWC customer service rep acted shocked & almost appalled that I put the equipment in the drop box instead of taking it to another location & getting a receipt for the equipment. I DIDN"T KNOW THIS WAS AN OPTION!! If that drop box was not the preferred method to return equipment then why does the drop box exist and why didnt the lady who came out of the TWC building tell us? I am so sick of the fiasco of getting this equipment returned that I could scream. SO I was told this morning that it could take 3-5 days to process the returned equipment & if they cant find it then they will open an investigation to try to find the equipment. I have done everything in my power to get this equipment returned. I have heard horror stories of getting hit with charges for this equipment & I think Ive figured out why. This process has been a nightmare. I would never return to TWC due to this process. Heres a suggestion-dont expect your customers to be Sherlock Holmes. Provide instructions with addresses & phone numbers to return equipment! It seems that this would be common sense unless it is that your company is in fact trying to confuse the process in order to garner extra FRAUDULENT fees.

Kurt Swanick

Terrible, terrible, terrible. First of all, once Insight became Time Warner, they jacked up the prices (about $15 for us). Then they threatened (with endless harassing messages) to cut off the cable if we didnt immediately pay the difference. This would have been fine except for the fact that the lower amount was scheduled to automatically be paid within a few days...and before the due date...and we couldnt unscheduled it without paying twice. Since, the harassing messages were all automated, it was impossible to get it straightened out without a subsequent run through the rats maze of TWs telephone "service" line. Simultaneously with all this, I turned on the computer one night to find that the internet was down and that TW had hijacked my computer forcing me to register with them (I have no idea why) before service would be restored. I completed several steps until I was forced to download a mail and bookmark migration applet that would transfer many things over the TWs proprietary control panel/e-mail program. There was no way to bypass this from within the install program. When I called up the company directly (again), they indicated that I was required to sign up for a Roadrunner e-mail address. When I said, repeatedly, that I did not want another e-mail account, they persisted until finally relenting and unlocking my account. They warned me however that this process would likely keep reoccurring until I signed up for Roadrunner. Reading the other reviews here on Google and having similar experiences of slow internet, cable issues and poor customer service, Id suggest that you dont walk, but run to any other service provider than Time Warner.

Amanda Ogburn

If I could, this review would have negative stars because of all of the HELL I have been going through with this CROOKED COMPANY IN INDIANA!!!!!!!! They have done NOTHING but be rude to me saying things like "i need a brief description about the problem" "maybe if you paid your bill on time you wouldnt have gotten your internet shut off" when really when you continue to shut off it off BEFORE its due to get more money out of you, overcharge me for crappy internet service, take my card info and without my permission auto debit it every month after REPEATED PHONE CALLS TO THEIR HORRIBLE CUSTOMER SERVICE that I did NOT authorize that and that it NEEDS TO BE REMOVED only for each representative to basically lie to me and that ended up resulting in a $250 internet bill for ONE MONTH!!!!!!! And of course, after speaking with 3 DIFFERENT supervisors, one of whom spoke to me like a 1 yr old, I was told I either had to give them my bank account info or drive 1-3 HOURS OUT OF MY WAY to pay my internet bill of which they raised the price on me!!!!!!!!!!!!!!!!!!! I am FINALLY getting in touch of Corporate, who has better things to do, just to fix the mess!!!!!!!!!!!!!!!!!!!!!! WHATEVER YOU DO, DO NOT GET ANYTHING FROM THIS LOCATION AS THEY ARE HORRIBLE AND ARE ONLY INTERESTED IN GETTING YOUR MONEY/BANK/CARD INFO AND CHARGING IT WHENEVER THEY WANT!!!!!!!!!!!!!!!!!!!!!!!! I even spoke with a former employee of the company who said they were crooks and were stealing peoples information!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tom Currie

TWC certainly makes us miss Insight Communications. Insight was far from perfect, but they were head & shoulders above Time Warner in every category - especially customer service. Ever since TWC bought out Insight, the quality of all their products has dropped and keeps on dropping. Their cable TV and Internet service both have more interruptions than we ever had with Insight and TWC is totally clueless whenever the service goes out. Call customer service about an outage and you get a computer that tells you there are no problems in your area - then you spend at least ten minutes (sometimes thirty!) on hold waiting to talk with a technician who tells you the computer says nothing is wrong but eventually says they will try to get it fixed "soon." TWC fails to meet any of the contract standards supposedly required by their cable franchise agreement with Louisville Metro government (and, of course, the Metro Council doesnt care). TWC has eliminated some of the services Insight provided (despite having told both customers and metro government that they would continue all the same services) and has increased the prices of most services that they still provide. The ONLY good thing you can say about TWC is that _any_ cable TV & Internet service is better than satellite TV or DSL Internet service.