Mediacom Communications Corporation
| Address: | 3210 Division St, Burlington, IA 52601, USA |
| Phone: | +1 855-633-4226 |
| Site: | mediacomcable.com |
| Rating: | 1.8 |
| Working: | 8AM–5PM 8AM–5PM 9AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 2
Reviews 12
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Ashley Dotson
Nothing but problems. I wish my husband would have read reviews before jumping the gun and purchasing service with Mediacom, luckily we are not on a contract because we give up on them. NO ONE that we have dealt can get anything right, the technician that did the installation (if thats what you want to call it) was very unprofessional - complained the entire time about having to work so late, you will enjoy this story... our appt was set for him to be here between 8:30am and 9:00am (probably first appt of the day) we called at 11am and they said he called us & left a message at 10:08am to a phone # Ive never heard of, had them correct the #, said he will be here between 8am & 8pm. 6pm rolls around and we called again, had to have them change our # AGAIN, said that he should still show up. 7:15 the technician calls (the right #) asked if we "were still wanting to do that tonight", should have told him to forget it and go with someone else, but we said yes. Shows up at 7:56pm didnt have the right info on the job, we were supposed to have 3 rooms hooked up and the job said only one. Since then its been problem after problem, its the worst cable service ever, I dont even know how they are still in business. TAKE MY ADVICE AND GO WITH SOMEONE ELSE!
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Casey Harper
terrible customer service, got a new apartment, had an appointment set up a week in advance to have my service switched over, tech gets there and cant do the change because of a splitter on the pole not having an open spot. so them, knowing the hardwar that was out there and knowing it would need to be replaced before i got there decided not to do so, its been 3 days, lineman just came and replaced the splitter today, but they dont have a tech available until the end of the week, so now, i, an already paying customer am sitting here without internet to my house because they didnt think far enough ahead to maybe have a spot open to set up my service after the change over. sad thing is i wouldnt even be with them if they didnt manage to somehow still be the best available internet provider around, but the level of incompetence with internet providers in my area only gets worse so this is what im stuck with for now, paying a bill for internet i dont have. lovely
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Tony Durham
Worst costumer service Ive ever dealt with. I had an appointment scheduled for internet installation. When they called to confirm I answered but there was no response. I hung up and called back. They told me the tech had put my install on hold due to no anwswer...whatever ok...so rescheduled for next day. The tech was a no-show so i called again. They never put it in the system. I missed two days of work for this and they refused to work with me. Not a care in the world and very rude about it. Couldnt reach the tech assigned to the job and management wouldnt do anything but reschedule again. The fact that they put absolutely no effort into any of it and blew me off like they didnt care if i was a customer or not is rediculous. I refused to reachedule and will be going through another provider, one that appreciates its customers.
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Chad Klees
Absolutely horrible experience! The worst customer service i have ever dealt with! The whole time Ive had mediacom I have yet to actually get Internet. They came to install it and their tech did a very poor job of installing their service. I will never use mediacom ever again their customer service and services they offer are that bad. I have never heard anything good about them but decided to give them a chance, worst idea I have ever had! I can not describe with words how completely disappointed with their service I am. It is nearly impossible to get ahold of customer service because of their stupid automated phone answering machines. NEVER EVER USE THIS SERVICE THEY ARE ABSOLUTELY HORRIBLE!!!
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TiffnMarc Jackson
UNFORTUNATELY, CUSTOMER SERVICE IS NOT MEDIA COMS STRONGEST CHARACTERISTIC NOR CONCERN FOR THE CUSTOMER WHO PAYS THE REQUIRED BILL EVERY MONTH.....OUR SERVICE HAS BEEN OUT SINCE TUESDAY EVENING AND WAS TOLD THAT UNTIL OTHER PEOPLE IN OUR AREA CALL IN ABOUT THE SAME PROBLEM THEY WONT COME OUT TO RESTORE SERVICE UNTIL SUNDAY.....THEY HAVE NO PROBLEM DISCONNECTING YOUR SERVICE IF THE BILL ISNT PAID ON TIME BUT WHEN THE SERVICE IS OUT DUE TO WEATHER OR CABLE ISSUES IN THE AREA THEY TAKE THEIR TIME RESTORING SERVICE....MEDIA COM SHOULD NOT BE ALLOWED IN OUR AREA...VERY SAD. THEY DONT DESERVE THE STAR BUT IT WAS THE ONLY WAY I CAN MAKE THIS POST
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Donna Hallowell
Worst cable service ever. After months of complaining about being signed up for a package I did not choose, I had service stopped. Now I have no TV but I dont have a huge bill I could not afford. The sales rep was a no show on three different occasions with no calls or messages to say he could not come and then picked a plan I did not ask for.Thanks for all your lack of help and showing you dont give a damn about your customers or service. This is what happens when there is no competition.
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Janice McTee
The worse customer service. I have tried for days to get credit for a modem I returned in July but am still being billed for. Finally got to speak to a PERSON, and was told she would out an order in for credit. (watch your bills as they do that when they want to) I asked to speak to a supervisior and now have been on hold, waiting on a supervisior to speak to me for 10 min. Wish I could talk to someone higher up. Finally got to leave a message, not the anyone will return my call...
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Randall Howerton
Mediacom failed to come out to install service twice and failed to contact me about this. I have spent over two hours with customer service reps who refuse to fix the problem. They keep trying to move the install date further and further back despite them being the problem. Atrocious customer service for a business who, after creating a problem, refuses to fix it.
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Yitcok Shegitz
Total garbage! Lost service signal and they said it was the modem. I replaced the modem, still no TV cable TV signal. Tried to exchange the Tivo box at the local office and they told me they dont keep the Tivo boxes at the location on the technicians have Tivo boxes. Next available service appointment is a week from now. GARBAGE!!!
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Dan D
Poor quality and poor service. They didnt even show up the day they were supposed to install my modem. I honestly dont understand why we all have to put up with this. Just look at the reviews, owner comments "thank you" on 5 star reviews but does nothing to make things right for upset customers.
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Steve Kruse
Widely known to be one of the worst internet providers in the area. If you decide to go with this company, you will be stuck with frequent outages and a slow connection. Go with the other service providers for a much better experience.
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harold the cowz moonaye
PATRICIA. Ive had this company for years I just wanted to say that your service was good when I had it recently I moved houses and were about 300 ft away from being able to have mediacom so that sucks but anyways thank you.
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