Fidelity Communications

Address:	1001 Murphy Dr, Maumelle, AR 72113, USA
Phone:	+1 501-859-0384
Site:	fidelitycommunications.com
Rating:	2.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–5PM Closed Closed

Location

Photos 12

Reviews 20

nogone tellyoass

OK, so I got my internet turned off. Thats not an issue. What is an issue, when I go into the office to pay the bill in full, that the broad in the office have me reconnected in under 14 days, which is what is NOT happening right now. Its been 8 days so far, and the lady at the 800 number told me that it will be 1 to 3 business days before i can get reconnected. Its Friday, so add 2 more days to the total days without internet or phone post payment. UPDATE: After this post, I feel I was retaliated against by someone in this office for this review. I havent gotten a bill since this incident, until right now... 3 months later... Once it comes in, I discover that they have changed all sorts of stuff without telling me. 60M went to 75M, the cost went up, and the phone I was REQUIRED to have to get internet, I was now being charged. Its absolutely horrible that I HAVE to give one star... the individuals working this location are less than 1 star people, IMO. How hard will the retaliation be this time around? Lets find out...

Cissye Ragano

This has to be the worst company I have EVER dealt with. Right in the middle of a show, screen freezes and a message that signal lost, contact company. Internet is the WORST ! I work from home so need internet to do my job. Was told how awesome and fast it was(GUARANTEED) I have had to have someone out here about every other week STILL the dreaded twirl, waiting for page to load. As if all that isnt bad enough, guy comes out last week, says oh your issue is the spliced your cable together in 3 places, should be a straight cable with no splices, ok, so he runs a new cable across my 1.4 acre yard. DID NOT bury the cable, called and complained, stated they would be out Friday to bury the cable, its Tuesday, cable still stretched across my yard

Azel Peralta

The staff is friendly. However my internet/cable would be on and off at least once every month. After I had called several times explaining the issue, they finally came in to check out the wiring. The guy told me that the wiring was backwards and thats why we couldnt get consistent signal, also that we had super old modems that needed to be renewed. He was here for about 3 hours working on all this stuff. And after that we still had our monthly offline days. It usually would take half a day to a full day to get back on. Its upsetting how we are having to call all the time to fix this issue. It shouldnt be a once a month deal like this. We are tired of it.

Chris Ritter

Internet only. But I had to fight for it. The first installer screwed it all up. I completely lost internet on the first heavy rain. Second install crew saved the bacon of customer service and managers by going above and beyond to fix my issues and staying late on a Friday evening to be sure I was up and happy. Since then Im getting the speeds Im paying for with no down time. (update) Several months into this now and the service has remained solid and reliable. Occasionally run a speed test and its stayed at the numbers Im paying for.

Shannon Howe

If I could give 0 stars, I would. Representative tried to help me add an additional movie channel option. Of course AGAIN I get home and the Channels arent there. Have fought over my bill in the past with them. She has already started billing on a service I am not receiving. And I have been on hold waiting for technical support (they claim is 24/7) for almost an hour. Hold music just stopped twice where they dropped my call or hung up on me. Furious, and currently looking at other options

X P

Worst cable experience Ive ever had. Ridiculously overpriced and horrible connection. Be prepared to lose Internet service for days without warning. I have two home based businesses and Internet is essential to both. Cannot wait to find something better. Cable connection is just as bad. TV freezes up during shows. I dont live in the woods, dont have spliced cables or any of the other crap that hurts your connection. Their services just flat out suck.

LaKendra Grayson

I WOULD GIVE A ZERO IF I COULD. BAD CUSTOMER SERVICE! THEY PLAY WITH YOUR MONEY AND GIVE YOU THE RUN AROUND. GOD FOR BID DONT CALL AND AND DO WHAT YOUR ROLD BY YOUR HUSBAND AND GIVE THEM ALLLLLL THE INFO THE ASK FOR! DONT DO THAT CAUSE YOU WILL BE CALLED A LIAR!!!!!!!!!! I WOULDNT INVEST WITH THE COMPANY IF IT WAS THE GIVING OUT BONUSES! DONT DO IT MOVE AROUND GO SOMEWHERE ELSE!! HUSBAND BEEN WAITING TO HERE SOMETHING FOR WEEKS AND NOTHING -100 RATING

AR D

This service is inconsistent at best! I have a tutoring business that requires the kids to use the internet. The service is either slow or no. Also, I was charged 85.00 to transfer services two suites down in the same mall area. What other options are there in this area??

Cynthia Castrellon

Do I have to give any stars? Ive had it for 4 months. In 18 hour period it went out 405 times and only reconnected 126 times. Has been doing that forever. Everyone I talk to tells me different excuse and Im paying for a service Im not getting! Waste of money and time.

Olivia Rottman

I just have internet with Fidelity, which has been fine. What really has impressed me is the local customer service. My dog chewed up the cords to my modem and they gave me new ones free of charge the same day (something that never would have happened at AT&T).

Blitz Krieg

Im Dropping Fidelity - They clearly dont care about their customers, takes weeks to fix problems - My internet is constantly lagging - I cant play games and watch Youtube at the same time without my ping sky rocketing - Over priced for crummy service

Ryan Gaines

Took the smelliest dump of my life last night and still enjoyed it more than having to deal with the spotty, incomplete service this company calls wifi. Go to someone else if possible. Super glad to only have to pay for two more months of this crap.

brett clark

Ive only had bad service from this company. I pay for 25 mbs but only get 8. I called in and they said that they probably cant do anything about it but theyre gonna send Simone out anyway.

Zaire Pruitt

This service sucks. I havent received all channels that I pay for. Ive called and they always say someone will call me back. I will contact the better business bureau!

Little Rock Marriott Banquet

I have never had cable and internet that has gone out so much They are also slow to fix it And wont do anything on weekends Way overpriced for what you get

Deborah Garland

Cannot see. To keep a stream going. Ive called and called and keep calling and it just keeps dropping signal. Modem cannot seem to reach 30 ft for wireless

Cass Hines

Worst device I have ever experienced in my life. The WiFi and Cable goes out every other day. Also, the service is horrible when its raining outside.

Heath Burris

Tried for 4 days to get service to my residence but got nothing but the run around and excuses. Terrible customer service.

Christopher Sanchez

DO NOT GET!! you will never have service and when you do itll come and go constantly . if i could id give it 0 stars!!!!

dominique Neal

Im switching services, cable goes in and out..just got the services and its awful