Mediacom Communications Corporation

1533 S Enterprise Ave, Springfield, MO 65804, USA

Address:	1533 S Enterprise Ave, Springfield, MO 65804, USA
Phone:	+1 855-633-4226
Site:	support.mediacomcable.com
Rating:	1.5
Working:	8AM–6PM 8AM–6PM 9AM–6PM 8AM–6PM 8AM–6PM 8AM–1PM Closed

Location

Photos 14

Reviews 4

Anonymous User

Mediacom of Springfield, MO is the worst cable/internet/ phone provider in the USA. I have lived in many places and this company is just the worst. Im writing this because my father (76 years old) has had nothing but trouble with his telephone as it loses connection regularly, the digital TV format is terrible, His most recent escapade with Mediacom went something like this: My mother passes away one day in late October, during the next few days, our family and friends call my fathers home phone to get updates, give condolences, etc. The phone goes in and out of service intermitently and my father misses these callers as well as the funeral home, the hospital and others. A call from my cell phone to Mediacom has us leaving a message and having a seviceman come to the house a WEEK LATER. So, we took the cable box to our nearest Mediacom location only to be told they could do nothing about it. They could not diagnose the box or exchange the box so we had to wait the entire week for the technician to come to the house. When the technician finally showed up, he exchanged cable boxes and this fixed the telephone problem. He created another problem though. The new cable box was different from the original defective box and when he hooked it up, he disconnected my fathers wireless router. When my father asked about this, the technician told him that routers are the cause of the problems with the telephone and that he should have the router checked out. I live three hours from my fathers home and when I heard this, I looked up the Mediacom Springfield service number, called it, and found that it was disconnected. I continued my google search and found the phone number for one of the officers of Mediacom. I called this number and left a voicemail message about our disatisafaction with Mediacom. To his credit, he called back, and told me another technician would visit my fathers home. This did not happen as a customer service rep called me to explain why my fathers wireless router was not working. I disagreed with him and told him that they did nothing to determine there was something wrong with the router, they only exchanged the cable boxes!!! He said they could do nothing else. After this, my father went two months without wireless in his home, until my next visit. When I arrived at his home, my wife looked at the new cable box, looked at how the cables were connected and determined that the technician did not know how to hook up the wireless router after he had disconnected it from the old cable box. Two minutes later, my wife had the wireless router hooked up again and everything has worked fine since then. MORAL OF THE STORY: Do not do business with Mediacom! Their product is terrible and their service is worse.

William Harrell

So, I woke up this morning to find our modem wouldnt turn on. So my wife dragged our twin babies 5 miles across town to swap it for a new one, only to find out they dont keep modems at the home office? So they try to set an appointment for 6 days out, luckily my wife was able to get them to squeeze it in between 5-7 tonight. 7pm rolls around and low and behold no technician, 8pm rolls around and no text, no call, still no technician. So, I call them and due to a long wait time opt to have them call me back, 33 mins later I get the call and as soon as I answer the call is dropped, so I again call back and wait this time another 15 mins. Its now 8:45 or so, they finally answer and I tell the technician whats going on so he says I see your ticket is still open so your technician didnt cancel, he must be running behind, let me check with dispatch to see where he is at, it will be 1-3 mins. 10 mins later he gets back on the line to tell my my technician just clocked out and went home with 2 open tickets. The support agent apologizes and says the earliest he can reschedule my appointment is the 6th! Or since I dont really need a technician just a new modem I ask if they can just leave one for us to pick up at the home office. Unfortunately technicians take the work vans home at night and will be gone all day, but they can ship me one and it will be here by the 9th! I t told the agent as politely as I could that , that is not going to work... I dont want any discounts off my bill, I just want to pay my whole bill and have my whole service. After another short hold he came back to say they can be back out between 5-7 tomarrow. 2 full days of no service and not their budget service, no I have been a customer for over six years and pay for all 3 services and 100 MB internet. Last time my service went down they compt me almost a whole month because I went almost 20days without internet. Rant over, mic drop.

Anonymous User

I tried to call today.. First of all, it took me over 3 hours to not get a busy signal, but that wasnt even the frustrating part! Once I got through, it was obvious that Mediacom outsources their support to a third world country. This is also based on the fact that Ive called 3 or 4 times in the past and have always gotten the "third world" treatment. These people could care less about what you have to say.. means absolutely zero to them! All they are concerned with is reading what is in their scripts in front of them and trying their best to get a good review. When I try to explain something, I get the standard "I understand your problem sir..." and then they buzz right over it. Its very obvious that they dont care and its more than a little frustrating to not be able to voice your frustration to this company. Then.. she tried to tell me my service (which had gone out) could not have a technician sent out for 2 weeks!! Are they serious?! I laughed and let her know that this simply would not happen or Id be switching to Dish. Suddenly, she informs me they could do a "push order". Whatever! Just a horrible, horrible customer service experience. I dont care how nice the third world outsourcers are. I want to voice my concerns and talk to someone at Mediacom! Also.. the one review here is wrong. DSL is definitely faster than cable if youre using internet! DSL gives you a dedicated line! With Mediacom internet, you have to share with everyone on your block! No comparison. I just cant think of any good reason to stay with such a poorly organized company that shows no regard for customer appreciation. Ill be leaving this week.. looking into DISH and other alternatives today. Good riddance, Mediacom!

wiximar

i have mediacom at my apartment, and where i work also has it. for my personal service from mediacom... the internet is lucky to be as steady as it is, but they dont always send me my bills... after like 3 months of no mail from them i called and talked to someone who wasnt well informed about her own job who told me that they WERE sending them... and im like, "maam, im not calling you a liar, im just saying that im not getting them", and she seems to be getting offended for some reason. it still happens every once in a while so as a result, since they bill me intermittently, i will pay them intermittently. i use my own equipment. i pretty much only pay to make sure that the internet will come out of the coax hookup in my living room. mediacom is muuuuuuuuch worse in the downtown area. the network infrastructure area at the office desk in the restaurant where i work is a bunch of wires (some of which are disassembled and are ready to fall out of the terminals their connected to), a modem, an extender hub or two and like 4 other seemingly unnecessary circuit boxes that are literally laying in a pile on the floor under the office desk to be accidentally kicked by managerial feet.... honestly, that part is just flat-out hilarious to me. one time they shut off the internet for like an entire block for 6 hours or so starting several hours before we even closed. that "maintenence time" hurt the store i work at as well as other businesses on the block, sales-wise (since we couldnt run cards or use the any of the landlines). similar incidents have happened a couple other times. on top of these major downsides, it is periodically and regularly intermittent at best, though it has its good days.