Mediacom Communications Corporation

Reviews 3

CH

cheeto0218

I have a story. One of two tales if you will. The starting of mediacom service(because I have no other choice) and the ending of a mediacom service. Chapter 1. Getting Mediacom service I just moved into my apartment and needed cable. I called and made an appointment. A contract service person(not an immediate mediacom employee) arrives between the hours of noon and 5 p.m... Very nice guy, read to me the order manuscript with the details of what I wanted, cable + internet. It all sounded good, set up was 5-10 minutes.... internet didnt work... He called "home base". "home base" suggested contract dude to go down stairs and on the first floor, there should be a switch box. He goes down stairs... cant accesss it. I call my landlord. Landlady has no idea wtf Mediacom is talking about. I tell this to the contract guy. Contract guy goes "yea this isnt normal". We go back up stairs, he looks at the modem.. Oh! They gave me an outdated device.. Contract guy says "ok, sorry about that. This is their fault. Unfortunately this is all I have. But if you want my advice... Go buy your own. Theyre not that expensive and really easy to install". I didnt want to do that, the contract guy takes off and I call mediacom with my plight. They said that they were sorry and would send out a guy in the next 10 days........... FUDGE So, keeping Mediacom on the phone. I ask if i can simply buy a modem at Wal-Mart and install over the phone. Mediacom tells me this is ok and easy. So I planned to do this the following day Following day........... Get a modem. Motorola. Call mediacom. Ask to get service installed on my modem. Told them about YESTERDAY. This new guy goes..."Sir, I would recommend you just wait the 10 days for a new person to show up with the right modem"....... Me " Noooo... I was told this was perfectly fine and easy to do" Mediacom " We really recommend you use our equipment" Me "I have been given conflicting recommendations. Since this modem is in my hand can we just install it? I already hooked it up" Mediacom.. "This is going to be tricky to trouble-shoot" Me "Try Me" Mediacom.."Whats the modem model?" Me"Motorola blah blah blah" Mediacom.."Ok...are these lights flashing?" Me..."Yes" Mediacom "Ok thats it, you have internet now" Me...... "..........." I was still billed the full month and not prorated the day lost. Chapter 2. Ending Mediacom Service. Im on the mediacom website... the correct one. Not the other three possible websites you can get lost in. I look for cancellation of service. Cant find those words anywhere...........THERE! A link, tucked away..click..... AGH!!!! Its just a link to another website! Ok... what if I click on "Manage My mediacom account"....click.........AGH!!!! Im back at the original website.. I counted at least 5 websites that Mediacom has. Each with a link to another website. So one must be knowledgeable in navigating multiple websites. I swear by a certain point i felt like a dog chasing its tale. I just wanted to cancel my service easily.. So finally i buckle down and call. I get the automated voice. This biotch goes "if you have a question about service say.... blah blah blah" I have to listen to 5 minutes of automated crap and then I get a person. OH JOY! Me "I need to cancel my service" Mediacom "Ok, sorry to hear that.. blah blah blah.. just be sure to return the equipment" Me" Ok.. cable box and remote right?" Mediacom " I see you also have internet, we need the modem." Me "......." Me "......" Me "Really..." I needed service done by the end of January. I still got billed for service on February.

AB

Abigail Stickel

I know that another bad review won’t tear this big corporation down. But, I wanted my voice to be heard to someone that cares, since Mediacom will not listen. I’ve had good experiences with Mediacom, to believe it or not. When I lived in a small town in Iowa, the Internet was fast, and we never had an issue with price. Then, like every customer, once you are on board for one or two years, they increase your rates. However, since we were moving, we negotiated a lower price – or so I thought. When the bill came through, it was actually higher than the rate we were promised. After calling the billing department, they were unapologetic, and unable to bring the rate down. I told them that we couldn’t afford the new rate, and that we would have to switch providers if they were unable to accommodate. They said fine. So I switched, and made an appointment a month out for an install with a local provider. It was actually only $15 less per month than the bill Mediacom just sent. But, I was relieved to remove myself from a company that clearly had no regard for its customers. Then there was the call a day before my install with the new provider – the lost customer call. Once I had finally removed myself as a customer, I was put into a queue to call and promised the rate I tried to negotiate when leaving. I explained the situation and then hung up so that I wouldn’t become upset with the agent, who was just doing his job. For several months after, we would receive the lost customer promotions and “neighborhood” discounts. I knew that we would never go back to Mediacom (at any price), so I called to get my name taken off their list. They took it off, but then they let slip that once you unsubscribe, you’ll have to unsubscribe again in a year, because your name will automatically be pushed back into the system. What???? So, even though we had never opted in in the first place, we have to opt-out multiple times. This was ridiculous, and I couldn’t help but express this to the service rep I was speaking to. Disgruntled, I told her, I guess I’ll be wasting her time and Mediacom’s money again in a year. Then letters kept coming – this time addressed to my husband and my maiden name. I recently called, and they took my maiden name off the list. But, said that my husband would need to call in to take his name off. Which, would be a completely reasonable policy if he had opted in to begin with. But, no one asked us if we would like to receive promotions and discounts. Does Mediacom think that my husband is going to call Mediacom from their mailings up and make the decision to switch, when I’m the one checking the mail in the first place? The more we receive this spam through our mail, the less likely we are to join later if circumstances change. These have been my experiences, but likely others because of the unethical policies required of the service reps. I have written two reviews in my life, so I’m not one to complain for minor mishaps and errors. If Mediacom can’t compete on both service and price, for existing customers and new customers, then they will lose out. Everyone knows that it costs less money to keep a customer than to win back a customer – well, maybe not Mediacom.

CO

Constance Erickson

ABSOLUTE WORST COMPANY. In the past several weeks, I have experienced problems with internet connection multiple times a day. The problem has been getting worse, now to a point where I had to copy+paste this review into the text box, as the window of time I have internet access is shorter than the time it took to write this review. Im lucky to have 20 minutes of internet without getting disconnected. As a college student living off campus, this is severely affecting my ability to study at home. This issue with the internet is not just isolated to my home, as I have gone to my neighbors house to study, only to find he was having the same issue. Though I cant confirm this issue outside of my neighborhood, I have spoken with several friends on the University campus and understand they also have connection problems on a regular basis. After troubleshooting at home, I called Mediacom. The first time I called them was a few days ago, and experienced some of the worst customer service I have ever had the displeasure of dealing with. Very obviously reading list of instructions off a computer, telling me that "they cant do anything if other customers dont say nothing", and so on... Terrible attitude and not helpful. Nothing was solved. I called again today after losing internet 3 times in one hour. After messing with a prerecorded message system for several minutes, I hung up, called back, and was quickly connected to a human. A really roundabout way to talk to a real person, but it was not worth the effort. After describing my problems to the person on the phone, I was told to troubleshoot (again), told that they couldnt see a problem from their end, and that the only thing they could do was send a technician, at our expense. I declined, the phone call ended, and now here I am, writing a mile long review that can summed up as follows: Mediacom provides horrible internet and has useless, rude customer service that can only be reached after navigating a pointless prerecorded voice system. Avoid dealing with them if at all possible, and look elsewhere for your internet needs.

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