Fidelity Communications

Address:	19863 I-30 #3, Benton, AR 72015, USA
Phone:	+1 501-315-4405
Site:	fidelitycommunications.com
Rating:	2.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–5PM Closed Closed

Location

Photos 16

Reviews 6

Courtney Glenn

When we initially purchased internet-only service from Fidelity, it was to replace DSL on aging lines that AT&T did not want to fix. Over the course of several months, our service with the cable provider would come and go. After over a dozen support calls, I finally reached out to company executives who put the local franchise in their place and had lines in our area replaced and service issues resolved. We were so satisfied with the improved service quality that we cancelled our satellite service and opted in for their pre-paid cable internet, television and DVR bundle service.Fast forward two years later. We found that we could further reduce our expenses by cancelling television service and move to internet-based television service. On June 2, 2017, I called the local office to terminate our pre-paid cable television service and return equipment. I was told that I would have to bring that equipment in myself which was no problem. I returned the equipment as requested and was informed that I would immediately see the changes reflected on my bill which had not yet been printed. about a week and a half later, the bill came in. No changes were on my bill. I was being billed for an entire month of service, ignoring the fact that I turned my equipment in five days before the billing cycle started and bill printing. Calling the office did no good. They refused to fix it. Ive been forced to contact the fair trade commission who is currently handling the issue.

Jeff Lewis

Had to give one star because I couldnt go any lower. I run a business on the internet from my home computer. If having to call customer service weekly to complain about outages is good service maybe I am wrong. So far this year alone, I have lost close to $10,000 in lost business due to regular weekly outages. Unfortunately there are no other options other than AT&T who is even worse in this area. I am contemplating just sending a weekly invoice detailing daily outages and billing them at my current lost business rate of $45 per hour for for any and all outages. Pay for highest speed available but Average week goes something like this. Monday at about noon, internet drops out. 7 or 8pm, it comes back sort of, but cant load pictures or video on face book. Tuesday and Wednesday it still sort of there but most pages loaded take forever and still cant get pictures or videos to load. Thursdays are hit and miss, Fridays are completely out and make the call for service that cant come till Monday or Tuesdays and then we start all over again. Each time they come out they turn everything off and then back on and call it fixed. Usually within an hour it is back to the worst connection ever. I have had better service on an old 300bd phone modem.

Tom Mathis

I had AT&T for 4 years because it was the only service in the area. It sucked...paid almost $100/month and only got 12 Mbps. Well, I moved and fidelity was available in my new neighborhood down the street....they kept their appointment and came right at the beginning of the "4 hour window"...never got that from AT&T. Also, I get cable and UNLIMITED internet from fidelity at 75 Mbps (yes, I know its not that fast but all internet tests showed at least 40 which is amazing!). AT&T went to some stupid thing where you get 600GB a month, then they charge you extra for every 50G you go over. Well, in this day and age with Netflix and HD tv...600G goes fast! You could only get unlimited with them if you paired with direct tv, which I did not want. Fidelity may have its issues, but it is 100% better than AT&T...I would never go back to them even if they gave me a year of free internet. AT&T internet is SLOW. Fidelity has its slow moments,but most of the time it is soooo fast. I could not believe it the day I started using it that I could get a page to load so much faster. For those rating Fidelity so low, I have no idea why. I am so happy to be away from AT&T!!

Jerra Scott

We got fidelity simply because we have netflix and I do a lot of work from home. At first the connection was pretty good. Every once in a while we would have issues for a few hours. Until here lately. All of a sudden every other hour at random times throughout the day we would be disconnected completely for hours to where we may have gotten three hours of internet connection during the day. I called the company to which they promptly sent a tech out (for which i was grateful) He tested my router and attempted to fix my connection. It didnt work. He told me to call again if it had issues that it likely may be a amp in the area bad. So I did. Then they sent a tech out without calling me and he called and said he was outside my house and had no idea about my situation and wanted to work on my router again (even though the day before it was worked on). He was very rude to me and hung out outside my house for hours which was scary to me. The issue still wasnt resolved and so I had had enough. I would rather pay for something that works! Also never got the speed that we paid for 20 mbps was always at 9.

Jack Randall

This company is terrible, the only way they are still in business is because they are the only provider in the area. The internet constantly goes out. Several times on holiday weekends it will go out on a Friday. Couldnt call in and tell them till the following Monday. They send someone out Thursday, and when they hook up there tablet its all of a sudden works. Tell them they need to refund for the days its down but Tech says it showed nothing wrong for the entire week. DNS server down, on multiple machines, after reseating all connections, means its the providers fault, and they dont admit, because they have to refund for when service is down, and such horrible service, they would go bankrupt. Next time Im going to record it, because there will be a next time. If you have any other option do not go with Fidelity. It just sucks how providers have divided the country so they dont have to compete with anyone anymore, because a company like this wouldnt last.

Mike Dollins

I despise AT&T so much, that Fidelity was the only other game in town without going with shyster satellite companies that invented the TV extortion game. Like all TV service providers, Fidelitys come on price, or as advertised price, seems great, until you add the rental of boxes. Fidelity is into the "Box Rental Game." With basic cable of local channels you have dismal programs, redundant public service channels they get for free, and screened programs on major networks, youd do better putting up a decent antenna. The internet is about like everyone else, over promise, under deliver. Under staffed, and limited business hours says it is a nickle and dime operation. With no HD, but only regular programming cable, and basic Internet youll be right at a 100 bucks give, or take a little. They are like all the rest in the TV sham game. If you want anything worthy of viewing, you will be paying more for TV and Internet, than you will for your electric bill.