Broadstripe - Anne Arundel Broadband, LLC

Reviews 11

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Chris Hopkins

Heres is a honest review. Wow some reviewers obviously work for broadstripe. Im going to breakdown the whole service in segments. Front office: Answer phones quickly, kind, polite, and easy to setup appointments and get the services installed. 4-5 stars. Help desk: or lack there of, if you happen to speak to This magical creature let me know. I had broadstripe 6 months, called about 10 times and waited anywhere from 5-20 mins before hanging up. They might be good , might be bad, I wouldnt know, never got a hold of one. 1 star (a help desk you can reach is not a good help desk) and the hours stink. Tv service: tv channels worked fairly well. I didnt have to many troubles with the tv other then big storms roll in, almost a guaranteed outtage. Stars: 3/4-5 Internet: I have owned Comcast and Verizon and broadstripe internet service is the worst. I paid for the surf 50 and when it worked I was getting 50-65 mbs. But that was for ten min time frames, it would turn on and off and jump down to 5 mbs and 20mbs .. never consistently worked, and you will non stop have to reset the modem. This is the reason I left. With lack of a help desk, not having internet was very frustrating. Stars 1 out of 5 I called to cancel on a wed in the middle of the month, said before my next bill comes up can I cancel so I would get the rest of the month I paid for. Got home thurs, everything was off :-/ The only thing broadstripe does well is get you hooked up and get ya taken down... everything in between in a nightmare.

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Sean Zemke

PLEASE READ!!!! BEFORE YOU PURCHASE INTERNET, I have had a lot of less than desirable experiences in my life. However I never really cared to write a single thing or review about them. The horrible experience I have had with this company has inspired me to write my first negative review in my entire life! I have had broad stripe for approximately 6 months. Not once did I receive the promise speed of 30MBPS highest I received was 7MBPS the lowest was around 1MBPS on average about 4 MBPS. I called multiple times to get it fixed, they wouldnt show up half the time the other half they would change the appointment with out notifying me. As far as the bill I basically wanted to pay for 7MBPS service since that what I was getting. I was promised someone would call to adjust my bill of course that never came. After six months of the worst internet service of my life I called and canceled. Not once did I receive an adjustment or a internet speed worthy of streaming the basic of basic video formats. This company and the people I worked with are equally garbage. Avoid this company save your money and your time.

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Dan Steele

Please DO NOT use this service provider! They have horrible customer service and will charge you for a service call even though their service goes out all the time. I had 8 DVR boxes at my house before finally changing to Verizon and have not had one problem since. They flat out refused to release my phone number which is actually against the law and I am still fighting this 8 months later. I also have service at my office which is even worse. Several times per day the internet goes out and the phone is out about 50% of the time. I have had a tech come out no less than 10 times in the past month or 2 and they cant fix the problem. The tech seems great but they can only work with what they have.

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Mamadou Diallo

This company needs to be incinerated...Horrible internet...Horrible customer service...Telling certified IT techs working for the government "have you checked your router?" really?! You cannot play games online, you cannot watch movies online without intermittent degredation of video quality...horrible horrible horrible service...how they are still in business is an ABSOLUTE JOKE JUST LIKE THIS COMPANY IS AND ABSOLUTE JOKE OF A ISP...I have lived all over the world and ONLY in THIRD WORLD COUNTRIES...and I can tell you reader...INTERNET IN WEST AFRICA, SOUTHEAST ASIA, NEPAL FOR CRYING OUT LOUD HAS BETTER INTERNET THAN THIS.......HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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henry nguyen

Broadstripe i can only explain in one word garbage internet constantly cuts off for about an hour at a time at least twice a day honestly being with them is like living under a rock but i would prefer that even more if anyone is thinking of getting broadstripe because its the only isp around its time to become amish because there internet suck there customer service sucks and honestly they suck seriously broadstripe either get a better connection or its time to hang up your shoes and close because your existence isnt benefiting anybody

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AL

Allison Pearson

Ive had comcast, fios, and now broadstripe. For the money, their service is unmatched, I have 30/5 service and its rock solid. Ive had a few issues over the past 18 months which they always remedied quickly. Its also nice to see they dont throttle certain traffic ala Comcrap. I cant recommend them enough. I dont have TV service and they are completely fair on their pricing in that regard. Comcast or Fios will charge you an arm and leg for internet only service. $30 a month for 30/5 service... done.

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Jeff

My family has had broadstripe for years. In that time Internet would go out again every now and again every few weeks. For several hrs at a time mind you. Once, it went out completely, and a tec had to run a new cable. That went smooth, and quickly but tv quality is still grainy . When it works I get about 30MB download in 10 MB upload. But sometimes it randomly jumps to <1MB down and no upload. I cant do anything its so slow.... As much as I hate Comcast and Verizon, I might hate AABB more.

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Bryan Fishback

Decided to give Broadstripe a chance as an alternative to Verizon since they were offering 50Mbs download and 5 Mbs upload for around $40 a month. My connection was great for the first few months but then dropped to about a maximum of 25Mbs during the day and then between .5Mbs and 5Mbs at night. I sent an email to customer service about the drop in speed and never heard back. Luckily their was no contract and they didnt even try and keep me when I cancelled the service.

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LI

Liza Shimmin

Terrible Service. Treats military with total disrespect. This company doesnt understand anything about moving, forwarding addresses, or scheduling. They wont return phone calls but will show up at your doorstep when THEY want something. Was a customer for 15 years. Had a $800+ credit balance. Cant turn two cable boxes because they got packed up and put in storage. Offered to return them when I get the boxes. 15 YEARS $800 CREDIT and they treat me like crap.

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Kevin Hill

honestly, not bad. I mean you got BS customer service. Internet however? pretty good. Non tech-savy people blame the bad internet service souly on them and thats not true. internet speed not only factors your Internet service provider, but it also depends on the router you have as well. all in all, not bad, except for the customer service. THEY make me want to have a "Broad-Stroke"

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Rachel Wilson

Call them on Dec. 29th cause cable box stop working was told they were open on Dec. 30th but they werent. Went by there today to return cable box and lobby wasnt open; now I have to wait until the 4th of January to have a tech to switch out cable box. Not pleased.

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