Cox Solutions Store

112 New Quarter Dr, Williamsburg, VA 23188, USA

Address:	112 New Quarter Dr, Williamsburg, VA 23188, USA
Phone:	+1 757-369-6208
Site:	locations.cox.com
Rating:	2.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed

Location

Photos 28

Reviews 8

Mariusz Ostasz

I agree 100%. Cox had charged me fees that I am not suppose to pay multiple times, and before service call I was told I will not be charged any fees. Recently when I called their technical support, I told them my DVR is bad, and what is bad (HDMI output), I was treated like I do not know what Im talking about. I got replacement Living Room DVR and this one is bad too. It wont receive any channels other than basic channels under 10. When I called again, I was told there is a problem with line, and they need to send someone. I proved to person on the line, that DVR box is faulty, by connecting box from MBR in Living room, and one from LR in MBR. MBR box works in both locations, LR box does not. After that she finally admitted that I am right. I work in AV industry since 2007, and have lots experience installing and troubleshooting AV systems. I have seen Cox techs coming to our customes, cutting off properly terminated RG6 connectors, and replacing them for no reason, leaving mess behind. Thats not what i call "professional installation". They came to my house before, and replaced recently installed Coax wall plate (made by reputable manufacture and certified to meet all standards), with some cheap Chinese knock off. Later it turned out, that DVR was slowly failing, and this connection had nothing to do with it. If I have a chance, I will get rid of Cox in a heart beat. Its overpriced, technical support is not knowledgeable enough, and only think they seem to do in a hurry is taking my money.

Katie Wilson

This is a difficult review to write, because the people in the Cox store can only do so much for you, its a more corporate level that actually makes decisions. My husband and I switched to Cox two months ago when we moved to the area. It seemed easy to set up, but then it suddenly wasnt. We opted for just internet and self-install. A cable in our house was faulty and they said theyd send someone out for free. They came a few days later, broke a brand new lamp while they were here, then charged us $50 for him to come out. In the past two months, I have been to this Cox store 8 times. EIGHT TIMES. Thats once a week. That is not ok. Every bill has been wrong. Our rates have changed each time, and nothing is ever completed the first time. The people in the store are very nice and accommodating and very quick to apologize; however, each thing they change has to be done through a ticket thats sent off somewhere else. They never follow through. I always leave with a hope that resolution is coming, just to go back a week later with the same or a new problem. Its ridiculous that they dont have the power to make simple changes and when they file a ticket, theres no one to see it through. I wish my neighborhood had other tv and cable options. I cant stand Cox.

Paul MW

UPDATE (14 June 2016) - I guess Cox read this review and so now, rather than fixing their terrible service (slow internet and frequent cable TV interruptions), Im now being targeted by Cox with frequent disconnections due to "service problems in my area" (sure Cox, sure). Again, if you have the option of going with a different service provider in your area (e.g., Verizon), go with someone else. Cox is the absolute worst cable TV/internet provider I have had in decades, and I am currently 52 years old. ORIGINAL COMMENT: If your area has the option of Verizon over Cox, GO WITH VERIZON. I cannot stress this enough. Cox Service is totally TERRIBLE! One of the worst internet service providers Ive had in decades, and that includes worst than America Online (AOL), way back when. The only reason I use Cox is because Verizon is not available in my neighborhood.

Scorn of the moon

For the past 2 years I have been wrestling over and over with this terrible internet provider. When my internet speed drops and cuts out multiple times and Im the only one on the internet with their "premium" internet package. They constantly raise the contract price because they are the only people that provide internet in the area I live in. They are constantly late too show up on dates too fix their faulty equipment and then ever when they do show up it often gets worse and they more often then not leave the wires hanging out in the grass from the box. Like are you kidding me? If I could get any other internet provider I would. ANY other. I hope that this company is shut down and discontinued for their terrible, awful quality worse then terrible customer service. This company is the worst one you could ever have the displeasure of having.

Douglas Bourks

Found out I had been an extra fee for the past two years for a service I wasnt receiving. They would not reimburse me in full for the amount I was billed, they did give me a credit for $50 which is apparently outside of their normal "policy" but that doesnt even cover a third of what we had wrongfully been charged up to this point. On top of this the service rep who helped us out in store kept bouncing between kind customer service representative to sudden being very rude and extremely condescending. Will be looking for another service provider, this happened yesterday and I still just feel really terrible and upset about how I was treated despite it not being my fault they had made this error on my account.

Mary Howard

I have had them barely 6 months and I will never use them again. All they want to do is up sell you. Spotty service and terrible customer service. I put my service on a vacation hold and no one told me that 1. I had to wait 30 days to turn it back on ( who goes on vacation for 30 days) and 2. I would lose the promotion I had and that my price would increase by $20. Found all this out when I called in to turn it back on. Then get told I need a new modem. After over an hr on the phone and 4 people later I finally got service back but still have to pay more than I was before. Only still have them because my apartment forces me to use them.

David Pons

Ok, its my fault for going to this location on a Monday at 4:30pm. The line was crazy long and two customers were standing outside. There was an empty computer desk which could have been manned to help reduce the line yet it was more important for the "self proclaimed" manager Micheal to leave his post and ask an elderly customer in the rear of the line to leave as she brought her "tea-cup" poodle into the store with her (presumably to not leave the dog in the hot car for any length of time...) I for one dont understand the priorities of this store but do understand why it consistently receves a poor rating.

John Lombardo

COX is simply terrible. I pay for their premium internet service. If the wind is blowing in the right direction, it is not cloudy, and on Wednesdays, if I am lucky I get 20 megs....maybe. I have been arguing with them for over 6 months now and they are incapable of fixing the problem. I have a standing date with their tech...that is how much time and effort I have invested into getting the problem fixed. Funny thing as well, when I call to get some sort of assistance, all they tell me to do is reboot. COX should be completely ashamed of the way they conduct business.