Route 6 Auto Mall Kia

Reviews 3

RO

RockStreetStudios

For a very long time Ive been having my Kia Soul serviced at this dealership and up till recently Ive been extremely happy with their service as well as their kindness. However, my recent experiences with them have left me baffled as well as disappointed. My engine check light recently came on and I brought my Kia in for a diagnosis. This was especially upsetting to me as Id just had a service done on my Kia a week prior. I wondered if the service job had somehow contributed to the engine check light coming on. After waiting for the results of the examination, the service personnel came and informed me that the meaning of the engine check light was an "evaporation overflow" --- and that theyd gone ahead and reset the indicators...and at no charge. That was such wonderful news that I actually got teary eyed. I asked why the check light had come on and what it meant and I was told not to worry about it and there was nothing that needed to be done. Since then, this engine check light has come on, gone off, come back on and off several times over the course of a couple of months. Since my Kia has recently gone out of warranty I have been eager to get an extended warranty policy. I thought I should start with my Kia dealership first as they are the experts on my vehicle. This is where the rest of the problems occurred... Two weeks ago I went online to get the phone number of my dealership. I then called them and I was put through to their Finance Managers desk. He was not there but I left a detailed message and asked him to please call me back as soon as possible. As I was about to exit the website I noticed their Chat Feature and decided to also make an inquiry via that route. The online agent was kind and took all my information and then told me that someone would be calling me to give me a quote. I expected to hear from someone that same day (it was a week day) - but no. The next day I was on the phone with a business client when my phone notified me of a call waiting from the Kia Dealership. I could not take the call so I let it go forward to voicemail. No voicemail message was left from that call, so when my client and I ended our conversation I quickly called up the dealership and asked them to try to find out whod just called me...and I explained the situation regarding wanting an extended warranty. The operator put me into voice mail again and I left a detailed phone message, ending with a plea for them to call me, and I left my number again. Almost a week passed with no further contact from the dealership...until finally, an email arrived in my inbox, from the dealership, asking me if I was satisfied with my extended warranty quote. I responded by saying how grateful I was that this person was following up with me and that no, no one had ever reached me to speak about the warranty...and could someone please call me with this information. Its been nearly two more weeks and still no call. I am at the point of anger and frustration. I intend to call the manager of the dealership and tell him whats going on and find out why I have been given this treatment. I am hoping that they will have a good explanation for all of these problems --- otherwise I am going to have to look for a new dealership to service my Kia.

ST

Steven Parker

I purchased a vehicle from here about a month ago. The sales team were more than happy to sell me a car that was $6000 more than I wanted to spend. Constantly kept in touch until I finally purchased the vehicle. I was promised the car would be given to me with a full tank of gas. I only received it with just under a half a tank. Which was the same amount of gas in it when I test drove the car. When I questioned them, Louis the sales rep told me "were only responsible for puttin 20 bucks in, the rest is on you! Enjoy the new car" Ive never heard of a dealership not filling the tank of a car before the customer drives it away. Two days later my gas light came on. I prepay $25, and the car only takes $21. This got me livid, because the salesman had told me that he put $20 in and it only got a just under a half a tank. When I called to make a complaint about a member of their sales team, i only got a voice mail. Left a message with the general manager and here it is a month later and still havent heard from anyone, except an email recommending that i refer my family and friends! But what upsets me even more is I had traded in a vehicle that wasnt paid off yet. The dealership promised that my old vehicle would be paid off within 12 days. Here it is a month later and my old vehicle is still not paid off! I tried to call the sales man who sold me the car, only got a voice mail, left him a voice mail with specific instructions to call me back at his earliest convenience. It took 3 days for anyone to get back to me. They flat out told me that it was paid for. After investigating it, they found that the paperwork and the check to pay off my car got lost. That was the 3rd time they lied to me. So if you want a dealer that is going to lie, and say anything to get you into one of their cars, then ignore you for days and weeks at a time, then by all means please visit. But i would recomend you save the headache and go to a dealer that has their things in order.

KE

Kevin McVey

I was wandering through the Route 6 Auto Mall Kia lot looking for a car I had seen on-line. A salesman approached me, Dave Correia, and asked me what I was looking for. He directed me to where I could find the car and I did, but it turned out not to be something I was interested in. As I continued through the lot, a 2012 Hyundai Elantra Limited caught my eye, although it needed some body work and wheel restoration. As I was preparing to leave, Dave asked me if I saw anything I liked and offered me a test drive of the Elantra. He informed me prior to the test drive that the car hadnt been serviced yet, just to keep in mind. During the test drive I noted a couple of service-type "issues" but was impressed by the car. We went inside and pretty quickly struck a deal which included a trade-in of my 2003 Mustang GT. The body and wheel work were included as well as complete servicing of the car. While the Elantra was being serviced and having the body/wheel work done, I was provided a late model Kia Soul to drive. I picked up the car in the time-frame that Dave indicated it would take for the car to be ready and was extremely impressed and happy with the car as it was delivered to me. Nothing was missed and the car looked brand new and runs great! In conclusion, the staff and management were friendly and helpful. Dave Correia made this an easy experience, right from the time when he didnt hover over me as I walked through the lot. He was there when I had questions and he and the dealership delivered what they said they would. Cant ask for anything more! Kevin McVey

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