Firestone Complete Auto Care

Address:	3540 Boston Rd, Bronx, NY 10469, USA
Phone:	+1 718-354-8393
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 21

Reviews 18

Ladytee S

I went in for a wheel alignment and tire balancing. They recommended I get new tires saying the ones I had were severely feathered. Ok. After the work was "completed" and Im finally leaving the shop, I hear a noise coming from the back of the vehicle. Mind you, they usually test drive the car but the worker tried NOT to test drive it until we mentioned it. However, I hadnt heard this noise BEFORE getting new tires. So I brought my car back so they could fix it. They ended up changing the tire after they rotated it to the front and still heard the noise. I was in this place for a complete work day! 937AM until after 5PM. I thought everything was ok but this noise later returned. The more I drive and the more I press down on the breaks, the louder the noise gets. I thought, maybe if I drive it for a while it will go away. Not the case. So I called them and brought my car back today. Now I am told it is my breaks that is the problem. My breaks were FINE when I came in for a wheel alignment that later became new tires. With labor and the price of the tires the cost is TOO MUCH MONEY for you to try to charge me for something else that YOU CAUSED. Sometimes I feel you see a woman and think you can just charge/do anything and its ok. Well its not. Money does not grow on trees. I am so annoyed and disappointed. SMH. Pissed-off!!!

S Samaroo

If you value your car, do not take it here! They are the absolute worst. I brought my 2015 Fusion Titanium AWD in for the lifetime alignment and tire balancing. I knew my alignment was off because the steering wheel pulled to the left. I made an appointment for 10am and I was there on time. The guy at the front desk, Hector, said that it would take an hour and a half. I waited for three hours! Finally, Hector came back and said that my car was ready and apologized for taking so long. He said that they aligned my car as a front wheel drive initially and ultimately had to align it a second time because their "expert" mechanics didnt take the time to check or even ask me. So I took my car and left. When I got on the highway, my steering wheel started shaking over 60mph. It never shook before! I was so angry. They took twice as long as they promised and my car drove worse than when I brought it in! To add insult to injury, they chipped/scratched 3 of my wheels! It wasnt curb rash. It was in the center. It looks like when they tightened the lugs, the wrench slipped and chipped my rims. I called customer service and they said that the claims supervisor will try to expedite my claim since I have to travel with my car soon. Never again will I trust Firestone Tires, Car Care or anything affiliated with them!

Jh B

They used to have great service, what a shame. They tell you 1 hour but you will be there waiting for up to 3 hours( appointment does not matter)..very slow!!! After my oil change, check engine light came on?! They told me its cuz my car is old. I went somewhere else and they fixed it by opening my gas cap. After changing the headlight bulb, it blew within a week. I called, they told me just to stop by after work, whn i got there they said....oh sorry busy, cant do it now, come another day! Really?!! They dont take any responsibility. Save ur time & money and go somewhere else

D Barker

I tried to drop my car off here for service the morning of 3/24/17. For some reason the clerk decided to get truly pointed with me about why it wasnt worth reading my cars computer if the check engine light wasnt on. Everything I tried to say was met with a rebuttal. A quick search online will show you that there are at least two reasons a code could be in the computer while the check engine light is off. But I gathered he didnt want me spending my money there so I left.

asukile austin

I live in Jersey but grew up in the Bronx. Came to this location a few years back as a matter of convenience being that I am a Firestone card holder. Next to my main store in Hackensack, these guys are excellent. Sean and Hector are professional in everything they do. Firestone overall is a great company but the workers make a difference in the quality of service. Tahoeman04

Alfredo Collado

Did not have a terrible experience, but service couldve been faster. Waited almost 2 hours to get my tires balanced and mounted?! It seems like the workers there are very lax. Hector did help me get a deal for a set of Bridgestone All season tires for my car which were way overdue.

Don Buckley

Needed a quick fix. They helped me right away. I was in and out in no time. Didnt even get charged because we solved the issue do quick. Great group of guys at this place. Willing to help you right away. 100% recommended.

Pedro Infante

Came here Friday in the morning for a wheel alignment. Not that many people. I was in and out quick service 30 mins total

ella anthony

My husband takes our car there. Because it is out of warranty and cheaper than the dealer.

Angel Navarro

Can take a while o get things done but they have always taken care of my vehicle.

Joey Valentine

worst customer service but what do you expect its a bronx location

HeartSoul Productions

Slow! Try to charge you for unnecessary services.

parie2000 tammo

Great place to get tires and your car maintained