CubeSmart Self Storage

41-06 Delong St, Flushing, NY 11355, USA

Address:	41-06 Delong St, Flushing, NY 11355, USA
Phone:	+1 718-888-0942
Site:	cubesmart.com
Rating:	4.6
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–7PM 9AM–7PM

Location

Photos 84

Reviews 12

Len Go

I went today , 9/24, and waited on line. When it was my turn, J. Wang, showed me the unit. Then he started the paperwork. Then, all of a sudden he said he made a mistake and gave me the wrong unit and will change it. I said, it is fine. Instead of helping me and finish my paperwork, HE STARTED TO HELP THE NEXT ONE IN LINE, then asked someone to help me. I HAVE TO WAIT FOR MY TURN AGAIN. Then, when I saw the other unit, he was helping the 3rd person in line behind me before instead of taking care of me! I told him we were first and rushing because my sister is leaving for New Zealand and my brother to London in few hours, plus my niece, with her 2 small kids were waiting in the car, plus my elderly mother were waiting! Then, he was on the phone helping the 3rd person in line. My sister came down from the car and started to complain and he finally told the person in line that we were there first!!!! AND MY SISTER TOLD ME, JUST GO AND DONt GO HERE ANYMORE! VERY VERY BAD SERVICE! I DO NOT RECOMMEND THIS PLACE!!!

Paul Kingtiger

Booked via the website and a confirmation call. When we arrived and looked at the unit (a 5x5x4 small unit) it turned out to be 9ft in the air above a full sized unit! Access was via a ladder and it wasnt going to work at all for our needs. I was very disappointed at the time as we were told of the unusual location when booking and wouldnt have taken the unit if wed known. However our rep, Eternia went the extra mile to find us a similar sized unit but at chest height, so we could easilly load and unload out items. She even gave it to us at the original price! All the staff I talked to onsite were very friendly and helpfull. The building has great security and is very clean and tidy as you would expect, but what stood out was the amazing customer service to resolve a problem. Youy only find out how good a company is when something goes wrong and I cant recommend this one enough, first class! If youre going at the weekend, get there early as it is very busy at those times!

Atsuko Yagi

This location is fantastic. Highlight is the crew: A staff member efficiently walked me through all points (unit location, access method, terms, fees, etc.) with SUPERB attitude. He even showed me unit position options and was patient while I decided on one, thank you! The entire process took about 10-15 min and I was all set to move my stuff in. Then the cleanliness/security: CubeSmart facilities are CLEAN. All climate controlled and insurance covers losses caused by pretty much all natural disasters imaginable (they even have sonic boom on the list.) You need a code to get into the building, a code to get on your floor, and you bring your own lock for the unit so its VERY SECURE. I feel comfortable leaving my belongings there.

cindy C Ckl

For sure, I am shocking to see the review here. I was being treated so bad ( I was crying right there after the delivering!) For the whole time of delivering, the deliver guy kept cutting off what i was going to say, "Mam, listen..." Already when i went in the first day, I just felt the whole place was so quiet in the front area, people came in like they wont approach the front desk. "This is Self service"(dont expect we going to help you). After this bad bad experience, the manager, probably not the ones the other encountered, in a motionless tone telling "your feeling is not representing the others." Then i spoke to the general manager who happened to be there and he talked remain neutral.

Jackie Arvelo

Left very disappointed from the first visit a self storage location so I went on to the next which was CubeSmart and as soon as I walked in I knew it was the right place. Amazing customer service! The manager is the sweetest and kind person Ive met at any sustomer service location. The place is kept very clean and neat and even smells great lol !! With great parking as well. This place was heaven sent! I would definitely recommend to anyone in need of a self storage and last but not least prices are reasonable and affordable.

Justice Beckford

Ive been a frequent customer of CubeSmart for nearly four years now and theres a reason I keep coming back for their service. The employees are respectable, accommodating and incredibly friendly. Their rates are more than fair and they especially keep a good look out for college students who may or may not be from the the area and are constantly traveling. I highly recommend CubeSmart to any individual, especially college student, looking for a safe and secure place to store their belongings.

iDevice 4Work

I recently needed to upgrade to a larger storage space. I spoke with the CubeSmart staff about the type of space that I needed. The staff as a whole was were very helpful and attentive. I was given the opportunity to tour the facility and look at several available options. The Flushing branch staff were especially warm and welcoming. When it was time for the lease signing that I felt comfortable saying that I was renting from the right people. Definitely a 5 star company in my book.

Anish P

Great experience! THe gentleman was so helpful and friendly. As my wife and I arrived literallly as the shutters were going down to close up shop. The gentleman (whom I forgot his name. Sorry!) was welcoming friendly and took his time to help us open up a new unit. He not only went back and forth from the car to the unit (7th floor ugh) but took the time to explain the ins and outs. Mind you, it was way past the time that this location closes which is 6:45pm. Good job!

robert polychron

In the past I have leased space at both Public Storage as well as The Lock-Up and in general felt they were satisfactory. Having now leased space at CubeSmart I now know there is a superior brand. The Flushing facility is first class! In particular I really appreciated the bright lighting and the carpeted corridors. I also want to give a shout-out to Nelida Ruiz, the General Manager, who was both very courtesy and extremely helpful. Well done!

Vicky Tsang

Very clean, affordable and secure storage with easy parking and friendly staff. Only issue was being asked to select a protection plan for the unit over the phone when I reserved and not being told I could utilize my homeowners insurance instead. However on site I was offered this information; able to opt out for future months, but had to pay the first months insurance as I did not bring in my policy. Still highly recommend this location.

Nadezda Ondar

People are very nice there, they would show you all the storages available, and in case if you forget your code they can get it for you. The place is very nice and very clean, carpets are brand new. Inside there are fans so i think there is definitely good air ventilation, also during the day time we saw the cleaner guy with his cart. Would definitely reccomend this place to my friends if they will ask me about my storage experience

Karen Collins

I visited cube smart for the very first time on Saturday. The young lady who assisted me, Eternia was so helpful and professional. The storage service is pricey so I left and considered shopping around but because of Eternias exceptional service to me, I immediately returned and rented a space. I must add that the facility was clean and appears to be well maintained. As my mother would say you pay for what you get?