East Avenue Auto

Address:	1656 East Ave, Rochester, NY 14610, USA
Phone:	+1 585-271-7610
Site:	eastaveauto.com
Rating:	4.4
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–10PM 8AM–5PM

Location

Photos 7

Reviews 7

Nicholas Cavuoto

Worst of the worst. Completely unethical company – do not trust these guys. They are dishonest sharks trying to make an extra buck wherever they can. They are the epitome of rip off mechanics and give other industry professionals a bad name. My mother was at home recovering from her surgery (she has cancer) and had just got home a few hours before I arrived. I was quickly stopping by to check in on her and there were no street parking spots available on her small side street, so I parked in their front lot during my quick visit. It was later at night – not during business hours. There were not any "No Parking", "Tow Zone", "Private lot" signage so I figured it was harmless. Not to mention, the employee closing up was standing right there when I parked. Well, sure enough when I came out my car was gone. They gladly towed it so they could charge me $120. (They also have a sign at their counter which says, Youll get charged an extra $5 for whining – I made sure to ask if they included that in the price because I was respectfully vocal.) I explained my situation relentlessly for 20 minutes – honestly, it wasnt about the money, it was about the principle. The guy didnt care a bit and defended his position every opportunity he had. Not to mention, it was the same guy who watched me park there. The one 20 feet away who could have said – "Hey, Im gonna have to tow you if you park there" or even, "Sorry, this is a private lot." He said had I asked permission, he wouldnt of done it. Instead, he deferred to watch me walk away, call his truck and make some easy money. Disgraceful. If theyre not going to give me a break with my situation, its clear they dont care about people or good business practices. They clearly care about each dollar and cent they can squeeze out of their community and screwing families – rather than doing the right thing. If you like doing business with shops which enjoys ripping off well meaning people, you found your shop. I will tell everyone I know to never do business at East Avenue Auto – and its because of their integrity as a company.

Sherman C

They made my car worse after a check and tried to make me do the repair at their auto shop. My car was having some issues starting, but it drove fine after it had been started. I had actually been driving it almost daily to/from school. But as a pre-caution I DROVE the car to East Avenue Auto for a checkup for the starting problem and left it there in the morning. In the afternoon I received a call saying they needed1.5 hours of labor for further inspection and a potential additional $600-$800 for the repair after the further inspection. I said I wouldnt want to spend that much on an old car. Then they told me my car could not be started and cannot be driven any more. WHAT?! And they didnt even feel they did anything wrong and no sympathy. They still charged me the inspection fee. I said " why should I be paying you for ruining my car? I drove it here in this morning" and they said " you can try starting it yourself. We couldnt start it." I went to try to start the car, and after a few tries it actually started and I drove it home. However, the car felt different (in much worse shape) when I was driving it home. I am not sure what they did to it. But the fact that the car actually started and this auto shop kept telling me it couldnt start really bugs me. And the fact that they charge you for making your car worse really didnt make sense. By the way, I called another auto shop for a quote of the price to repair, they are mostly in the range of $350-$500, instead of the $750-$950 East Avenue Auto quoted me.

Makenna Moon

Moral of the story, do not use East Ave Auto if you have a warranty you plan on using to cover the work. My Fiancé was the one to do most of the dealing with the shop and would give it a no stars. He took our car in to have the heating/cooling system fixed because it stopped working. They were kind enough to let us know the part we needed was expensive and they would look for a used part to keep the cost down. The real problem came when (after being in the shop since Thursday) we get a call Friday night that they were test driving it and they would let us know how it turned out. Heard nothing back from them and by Saturday afternoon we had to call the shop to find out our car was done. Told them we would be in Sunday then to pick it up (no ride to get there on Saturday). Go in Sunday, the gentleman working could not do anything in regards to our warranty, he didnt know how and we would have to come in Monday. We understood but were slightly frustrated at this point. Went in Monday after we both got out of work at 5pm and the gentleman who was able to do the warranty left the shop at 5pm even though they are open until 10pm. Today is Tuesday and my Fiancé is not at work but at the shop at 8:30 am, I get a text from him that we had to pay out of our pocket, and call the warranty co. ourselves, because the guy wouldnt even try to call!

Anonymous User

I was in town for the weekend and needed my heat fixed recently. I decided to go to East Ave Auto because it has been voted the citys best auto repair shop by City Newspaper three years in a row. Before they began to work on the car, they called to give me a quote for the parts (under $100) but did not mention the cost of labor. When I arrived to pick up my car, I found that the labor drove the cost of the repairs to nearly $400. I should have been advised of this price before the repairs were completed. Furthermore, the repairs did not effectively fix my heating problem. For $400, they could have replaced the whole thing! I had to leave town, so I couldnt take it back in to them--I called and they basically said, "Oh, thats too bad, take it to someone else."

Carla Santos

One of my windshield wipers broke and there was no blade, so I pulled into East Ave Auto because it was pouring rain. He came out and measured what size blade I needed and I was in and out without 5 minutes (and it was cheap too!) Ironically, a few weeks later, my other blade broke and when I went back he recognized me and took care of me right away. Excellent customer service!

Beth Moreno

I have been going to East Avenue Auto ever since I moved in the area many years ago. They are the best in town at what they do and very honest. Everyone I have worked with over the years have been wonderful, I have known them all for a long time now and I am very happy here.

Kevin Hert

East Ave Auto has done a lot of work for me. I am beyond satisfied with the staff. My car is always done on time which I really appreciate. They have always gone out of their way to make me happy. The prices are fair as well. I feel that I can really trust East Ave Auto.