AAA Car Care Plus: Grandview

Address:	1075 W 3rd Ave, Columbus, OH 43212, USA
Phone:	+1 614-488-2197
Site:	locations.ohio.aaa.com
Rating:	4.5
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 51

Reviews 4

Larissa Branovacki

I’d like to start off by saying that, in the year I have been going to AAA, the majority of my experiences have been painless. However, my last experience there concerns me in regards to the lack of communication. This past Sunday night my car got a flat tire, and I had it towed to the shop late that evening to be worked on the next day. The next morning (Monday) I called just to make sure AAA was aware of my car/its needs, and was told that I would receive an update on the tire later that day. Come half an hour before close, I had not yet received a call, so I called them one more time. I asked the employee for an update, and he quickly told me that he was heading out for the evening, but that he would try putting some air into the tire the next day and call me with the results. So it felt like I was being rushed off the phone even though they weren’t closed yet, and the tire had not yet been assessed even after being there an entire day. Although I fully understand being busy, if they didn’t have time to look at my car, I still should have been updated like I was told I would be, since the delay could have affected my ability to work (thankfully I wasn’t scheduled that Monday). I called again a few hours after AAA opened the next morning to see if any air had been put in the tire because I still hadnt been called back. The employee (I’ll pretend his name is Bob) was very friendly and told me that the tire would be replaced by lunchtime. I asked if the tread of the new tire would be similar to that of the other tires and was confidently told that the treads had already been compared, and that I would only need to replace the one tire. Around lunchtime, as promised, I received a call from another employee. However, instead of replacing the tire, he told me that they had plugged the flat one. I cant complain about this financially, but the lack of communication concerned me; I can’t tell whether AAA genuinely planned to replace the tire and then found they could patch it (in which case I feel I should have been informed about the change in plans), or whether “Bob” had told me they were replacing my tire (and all the details about treading) without really knowing the consensus first, which is an alarming possibility. In any case, the tire got fixed, it seems to be doing fine, and I’m thankful for that. But it did take longer than expected, which would have been ok if I had been better informed throughout the process. For the sake of time and easy communication, I may reconsider where I take my car next time.

Mallory Wilberding

I am amazed that I found only one poor review from this repair shop - so Im writing this review based on my experience the previous summer. I had a 2004 PT Cruiser that was pretty beat up, and the mechanic back home always did a great job of keeping it at running condition. We knew the car was close to being finished but not when. One day I was driving and it just stopped on the highway with no warning and I had JUST refilled my gas tank. After getting it towed to the shop, they told me they would look at it by the end of the day. I called an hour before close - they hadnt looked and said it was the first car in the morning. The next day after I still hadnt received any info from them (they said they would call when they looked/finished) I called a bit before close, and they had not yet looked at it. The same thing happened the next day as well. Then, the fourth day I call an hour before close and THEN they proceed to tell me they had looked at it that morning - here I am waiting on my only transportation to work and they cannot even tell me when they finished. They then said that the car was ready to be picked up, so I decide to go there to get all the info because they were closing soon (why bother asking over the phone when theyll tell me in person) I get there and the car has not moved its spot in the lot. I asked what they did and they said they couldnt find a problem, and that the gas light was finicky (which I told them already it randomly says empty but I had a full tank when it broke down). I asked them if they checked anything in engine etc. or lifted it up because on hills is when the gas light does that - his response was "oh we never lifted it up we just started the car and left it running for 45 minutes." SO long story short - they didnt bother looking for the problem, started the car and left it running (when they argued they could do nothing because there was no gas?), told me I could pick my car up, and then it broke down on the drive home. AVOID THIS PLACE. They were rude, didnt bother actually trying to solve the problem, and any other place could do a way better job with less stress than this shop.

Allison Gibson

I was really impressed with this place when I had a new transmission put into my car back in spring 2011. While it took them a while to get the transmission installed, the price was reasonably fair AND they reimbursed me for the extra time I had to have a rental car. It wasnt until this past spring (2 years later) that we figured out what a bad job they did with the installation. They overfilled the fluid for the transmission which resulted in me having multiple issues with gears slipping - bad enough when we took it in to the dealer and they thought the transmission was failing. Now, its still less than two years later and the transmission is not in good condition at all so we will probably need to replaced again very soon... but at least for now the biggest issues was too much fluid which I was able to get removed for a fee. Since they are associated with AAA I had reasonable expectations for them... but going forward I will take our car somewhere else before I will go back to this place.

Samantha Nehrbass

While the service that I needed was provided, I was upset about the lack of honesty on the timeline they were capable of providing. A part on my car died and I called several places to inquire if they could fix it and this location told me they probably couldnt get to my car the day I dropped it off, but that they could get to it the next; however, I didnt get my car until 3 days later! They should have just been up front with me and recommended I go somewhere else since they were busy (which is understandable), rather than lie and cause me further inconviences by leading me to believe it could be fixed the next day. A different auto store told me they could have fixed my car repaired the day it died, but I decided to take my car to the AAA place because I had been there before and was previously happy with their services, plus 1 day didnt sound that bad at the time. When it turned into 3, I was highly upset with their lack of honesty. Needless to say I wont be going there again.