Cox Solutions Store

Reviews 3

JU

Justin Reedy

Setting up our home internet service was really easy, and everyone we talked to (on the phone and the Cox Comm. store in Norman, OK) was very friendly and helpful. I had read some bad reviews of Cox online and was a bit wary, but after getting screwed over by AT&T when we tried to set up U-Verse service, we switched to Cox and all went really well. Here are a couple of tips: * If you know even a little bit about home internet service, or feel comfortable using computer gear like at ALL, ask them to do a self-installation instead of having a tech come out to install the gear. This will save both time (you may get your service up and running faster) and money (as a self-installation is less expensive). All youll have to do is plug a (provided) coaxial cable in the wall and the cable modem, and then plug in the modem, and plug your computer into the modem using the (provided) ethernet cable. Super easy! And they have phone support if you run into any trouble, like I did. They pointed out that I should try multiple coax cable ports in the wall, and I finally found the one that was tied into the Cox internet/cable connection. * Along with selecting the self-install option, ask if you can pick up your cable modem/router at the local Cox store. I walked right in and picked it up in about 10 minutes. This will save you a day or two that it would normally take for your self-install kit to arrive via FedEx. * ALSO: I found out that Cox often leaves a connection active for a month or two after people move out to smooth transitions between customer accounts. So if youre moving into a place where the previous occupants had Cox cable and/or internet, you may be able to ask the technician at the local Cox store (as I did at the Norman, OK store) to activate the connection and get you up and running right away. If not, it may take a 2-3 days for the technician to come out and remove a filter from the line in your local junction box. Some quick backstory: We were moving to Norman, OK, from out of state, and called several days in advance to set up our TV and internet appointments so we wouldnt have to wait for a while after we moved in to get these running. We had an appointment set up with AT&T for a couple days after we arrived, but while we were in transit, AT&T emailed us to say the equipment we wanted wasnt available right now, and they had to switch us to another model of modem... so naturally they rescheduled our service appointment for FOUR DAYS LATER. Why? We never got a straight answer on that. We had specifically called ahead to minimize the time without home internet access, and AT&T made a mistake that then invalidated our planning, and then refused to change it. We threatened to take our business elsewhere, but that didnt make a difference, so we canceled that account and went right to Cox Comm. for home internet. So glad we did -- we wound up having our internet up and running a few hours after moved into our new place.

KR

Krissy D

I can say that a lot of these problems that everyone is posting on here is probably not just Cox Communications fault. If they set you up for an installation and told you the technician would be there between 8 and 7 pm it is because you probably requested to do a self installation of the internet, cable or phone, therefore they had to send a technician to the tap to untrap the services and to turn them on for you. Since the technician does not need to go into the home there is no reason for you to wait for them at your house if you already have all of your equipment plugged in and turned on. Second of all if you go into a residential store you cannot expect to get BUSINESS services. If you are a business you need to go through the business side of Cox because that is something completely different, and there are locations that deal with business set up. And yes if you call the store you are going to go to a call center, which is in Oklahoma for that fact and the people that work in the call center are direct employees of Cox and they have to go through all the appropriate training to be able to service you. Now I do know that there is always going to be people out there that may not be very good at customer service and they might even be rude. However that should not count for the entire company in itself. It is not always just the companys fault. I have seen a lot of people that change their minds or are not home when the technician shows up to install the service. So with that being said there is faults in every company whether it is Cox or AT&T or Time Warner cable. There is never a 100 percent perfect system. And we are humans we all make mistakes. So instead of acting ignorant and making disgusting comments about a cable company just remember, It is a luxury not something you would die without. So if you dont like it and you dont want to pay for the highest service then dont get it. And one more thing...the internet is not the same thing as having internet with a cell phone company, you do not get charged for going over mbs or anything like that. 50MBS is the speed of the internet...not the amount of internet you can use. So if your bill kept going up it is probably because you were once on a discount and then it ended and now you are paying full price like everyone else does. And there are always discounts you just need to be willing to speak to someone about it and to see what they can do.

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Terena Kring

This afternoon , 4/13/2017 I entered your store at approximately 430 pm. To begin one of the most unbelievable displays of rude, disrespectful and unprofessional behavior was initiated by a young women who began the interaction by yelling across the room at me, "what can I help you with?", to which I replied I was there to get a "mini box" and I had a letter that my parents had that stated the box would be free. To this she very rudely snapped, "well its not free", I showed her the letter and she conferenced with the manager, you??I hope you are reading this, She pointed to the fine print, essentially we missed the deal, so what??? Its not that huge, but then she asked about the account which is under my fathers name. She said he would have to make any changes and I told her that he was deceased, to which she very rudely asked if my mother was at the address, she cant get out, shes 88 and essentially homebound!! What is wrong with the service here???? You call yourself the "solution store" What a joke???!!! So the next part is why Im writing this, because she needs to be disciplined!! She heckled me all the way out of the store, telling me to have a "Nice day" at least 15 times all the way out the door. I hope that she is disciplined at least within the process of a performance review. I will never be in your store again. Ive got several mini boxes at my home and we will figure this out on our own!!! She is a very poor excuse for customer service or helping anyone with anything, Really a sad woman.

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