Green Drop Garage

1417 SE 9th Ave, Portland, OR 97214, USA

Address:	1417 SE 9th Ave, Portland, OR 97214, USA
Phone:	+1 503-236-7767
Site:	greendropgarage.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM Closed

Location

Photos 96

Reviews 6

Talia S.

If I could give 0 stars, I would. The first few times I went in here, I was impressed with their customer service and seeming thoroughness and knowledge. Then, I discovered that they were either not thorough in their brake inspection or in describing their brake inspection to us. We left thinking that our brakes were in good shape only to later find out that the inner brake pads were wearing down more than the outer brake pads, which led to what I believe was a dangerous situation for my family that could have been avoided. If they had simply told us that they didnt do a thorough brake inspection, rather than telling us the brakes had been inspected, we would have gotten them checked sooner. Needless to say, I am very frustrated and angry with what i perceive to be their lack of responsibility in the situation. Judging from the other reviews on here, its looking like Im not the only one with this type of experience. I also spent a good deal of time on the phone with a positive attitude and nice communication about the situation before I got upset with their lack of responsibility and trying to tell me that its just a "normal situation" people encounter with brakes. Ive never encountered this with brakes when you get good advice about when to replace them! MY RESPONSE TO FARHADS COMMENTS: In fact, I never threatened a negative review. I only posted my review after my experience so that others would be informed of the incident and can make an informed choice about whether to go to your garage. Im told by other mechanics that the car was DANGEROUS to drive at 2mm AND it was already being fixed when your shop offered to look at it. In fact, when we called the Friday before to ask if it was safe to drive, your garage advised that it was safe to drive. I wasnt about to take it away from the shop that was already helping us and give it to you when that trust was already lost. I merely asked for minor compensation us for the distress and inconvenience that your garage caused us. Instead, Im being treated like Im "unreasonable." Ill be interested to see the documents you have about my inspection.

Mike Sheppard

My 2000 Eurovan broke down on a weekend. I was supposed to leave the next weekend on a week-long road trip and my regular mechanic couldn’t get me in, so I called Green Drop Monday morning. Green Drop’s first opening was Thursday at 8:00a. I explained the problem and that I was leaving on a road trip the next weekend and was nervous about not getting it in until Thursday. Green Drop explained that Eurovan parts were easy to get so they didn’t think there would be a problem with getting it fixed before the weekend. I even stopped by their shop on Tuesday and talked to the person at their front desk who assured me that they worked on Eurovans a lot and it shouldn’t be a problem to get it fixed. I dropped it off at 8:00a that Thursday. Their service guy, Noe, called me at around noon on and said the computer showed that 3 cylinders were misfiring. They ran a “block test” on it which turned out fine, but they couldn’t determine why it was misfiring. and they would need to schedule time the following week to look into it more. I explained that I had told them I needed it by the weekend when I made the reservation and was told it wouldn’t be a problem. He said he would try to spend some more time on it before the end of the day and he would call me. I didn’t hear anything that day and went there at 8:30a the next morning. My van was parked in the lot – not in a bay. They hadn’t done anything else to it. I paid for the hour of diagnostic work they had done and took the van to my regular mechanic. The next week when my regular mechanic could look at it, they determined that the van just had some bad spark plugs. They replaced the spark plugs and it fixed the problem. So, I don’t really know how good the mechanics at Green Drop are. I just know that they make false promises and don’t follow-through with what they say they will.

Anonymous User

I was turned on to these guys through a friend that worked with Farhad Ghafarzade. I brought in my car a while ago to have the cooling system flushed and serviced, they were quick and friendly. The price was real reasonable; I had even shopped around so I knew. A few months later, my wife and I were getting ready for a road trip so I brought the car back in to have it serviced. I asked them to do whatever needs to be done and these guys delivered. The mechanics looked it over and called me with their suggestions, a lengthy list in fact. They were friendly, knowledgeable, and easy to talk to. Dan was real helpful when talking about price; he was creative and answered my questions as we discussed the best approach. We decided on the plan and they got it done. I felt great leaving their shop the next day. My car was running really well and I had a pint of HUB seasonal beer as a souvenir. The car performed over the next few weeks, traveling nearly 2000 miles without a hitch. Thanks Green Drop.

Anonymous User

Very strange that they are getting good comments here. They cost me an arm and a leg. They are more interested in making money than doing the right thing. I had extensive work done only to find it all needed to be done over again. Carborator on wrong, worped cylinder head, bearings done wrong, you name it. One example: I took my car back originally because it was not running right after their work and they found a loose spark plug wire, and even after saying over the phone it would not cost me anything for the eval since they had done the work, they still charged me over $100 for the evaluation of the loose wire (one they had supposedly attached). The truck ended up needing a complete rebuild, something they should have told me in the beginning. Cost me thousands. Avoid at all costs.

Claire Werner

Service was great, it was quick and they went above and beyond. I had a coupon code that wasnt working so I just left it and signed up without it, the owner emailed me personally and told me he would get the issue fixed, I was so impressed with that. Their customer service in the shop was great, they were very friendly and explained everything they had done. They also attached an invoice after the service was done which was great! I really love being able to pay monthly and get oil changes whenever I need, the price is so reasonable it makes it easy to take my car in. They dont have a waiting room so I would plan some other activity or have someone with you if you dont want to stay in that area, there are good restaurants and cafes close though!

Abby S

I took my car to Green Drop after I had a bad experience with my VW dealership. I felt like I was being overcharged at the dealership and had a friend recommend Green Drop to have a 2nd opinion. They were so great. They talked me through everything they were going to check on and ended up finding the problem was something entirely different than what the dealership had told me. It was a 1/3 of the cost to fix as what was originally quoted at the dealership! The guys at the shop were amazing, great customer service and made me feel valued as a customer. Ill go back here everytime.