Address: | 1025 SE 6th Ave #B, Portland, OR 97214, USA |
Phone: | +1 503-238-1707 |
Site: | germanformula.com |
Rating: | 4.3 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
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Scott Voruz
Matrix has great service, fair pricing and very knowledgeable. Ive taken my Porsche to Matrix before I purchased it. I used them to inspect the car prior to me making an offer on it at a car dealership down the road. Glad I did. Nothing was found wrong but i could tell these guys are honest and do great work. Ive purchased tires through them before they were able to install them. They helped me research tires and then gave me straight up dealer cost on them. Now they can install tires, and Ive used them for that as well. And Ive used them for inspection prior to taking it out on the track at PIR. When I needed my clutch redone, they performed the work and found an undetected oil seal leak from an oil cooler located above the transmission. They sent me pictures and and I gave them authorization to have that work done as well. About 6 months after the repair work was completed I noticed another oil leak near the area they worked on inside the transmission. They said bring it down. The part inside the transmission that they had installed failed so they replaced it again and all is good (8 years later). A little over $1,800 worth of labor for a $50 part and they did it all for nothing. Great warranty! Highly recommend! In fact I have recommended Matrix to a coworker. He has been using them since he bought his Porsche and loves them as well.
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Anonymous User
I am an Asian emigrant here, I found out this shop not too long ago, by a friend’s referral. I am always afraid of using English to communicate about auto repair. But in German Formula, people there are very nice and patient with me. First of all, I wanted to find out if I need oil change on my BMW, and they showed me my oil is still clean, don’t need to change it ( I am surprise, they could have say yes to make some extra money on me). And they show me where the problem on my car is by demonstrating my car on a hoist. And they told me in stead of getting a brand new part, they can repair and fix the old part, that way it will save me a lot of money. I really appreciate their thoughtful car on my car as well as their customers. I will go back for them again for sure and I highly recommend everyone German Formula is the place you should be.
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monroed
The worst car experience ever!!! There is a crook named Alex that seems to be in control over there. I have no idea what he did to my classic Mercedes roadster after it sat there for days but he refused to give me a receipt and said he did not want my car on the books!? What the hell?? He told me to call my lawyer when I questioned what was done and what needed to be done, ESPECIALLY when I said I wanted it in writing! He also told me the car could not be driven any more!.. what the hell did he take from my car as if it was a parts car?? ..after he admitted that he and his wife owned a number of these cars and loved them!! I am taking my car to another mechanic to find out what this shyster did and why he is so shady about it. The weirdest mechanic experience I have ever had with my MB that I have owned for 27 years. Crooks!!!!!
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Anonymous User
I took my car to this place for some body work and it definitely doesn’t deserve more than three stars in that department. The person I interacted with very helpful and courteous, but their estimate was 30% higher than another reputable body shop. They explained they use a more expensive paint, but could lower some the price to be more competitive. The work was done a little later than agreed to time. I always got my car washed and cleaned for the kind of payment I incurred, but that didnt get done. There was overspray on the windshield which I had to scrub off after I got home. Their work was OK, but I was underwhelmed and somewhat wished I went to the other body shop that had proven to me their professional work in earlier times. Hopefully their mechanical side is thighter than the body shop,
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Dan Phillips
I called Dave needing immediate service on a Thursday morning and he was able to get me in right away. He and his staff were personable, professional and communicated well. I was going to be charged a diagnostic fee but since I pointed to the suspect part Dave waived it and just charged me an hours labor and part costs. I authorized additional labor for a relocation install and they waived it at the total cost. Plus the full synthetic oil change was cheaper than convenience shops like Oil Can Henry. The shop was clean, centrally located to downtown and service was performed efficiently. This friendly bunch of enthusiasts know how to do a job right and please the customer! If youre a VW owner (my vehicle) pick the right formula, German formula!
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Ben L
I was traveling when my fuel pump went out in a Costco parking lot, I managed to get my car limped a few hours to Portland where German Formula was kind enough to get me in immediately and replace my fuel pump the same day and be back on the road. I was very happy about that. What did not thrill me was that when I called I was told it would be around $315 total (2 hours labor+pump, reasonable), and when I had to pay, it was more like $650 total (3 hours labor+pump). They then claimed that the $315 Total they had quoted over the phone was just the pump all of the sudden. Possibly just bad communication but it could have been made more clear over the phone. Now my car Stinks of fuel whenever I fill it up, but it runs.
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Marie Normandin
AMAZING service, truly above and beyond! Ive been recommended here 3x and finally called them. They have now worked on my VW, Audi & Porsche. Its hard to find a business that is as accomodating as they are here. They helped me review 2 pre-purchase inspections (not done at the shop), stayed after hours to meet auto transport with me, and fit me in immediately when I had a buyer for my VW and the windows decided to stop working. Theyre knowledgeable, fair & I trust them to take great care of my cars and me!
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Dave Costello
Nothing but good things to say about German Formula. Excellent car care and the mechanics are very skilled as well as very qualified to do the work on what ever your car needs. The entire staff as well as the owner are very personable and willing to serve your needs in a friendly yet professional manner. I also feel this shop is honest about what they do and have your best interest at heart unlike other shops I have gone to in the past. Thanks to everyone there for doing a good job.
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John Coman
Incorrect diagnosis led to unnecessary repair which costed me hundreds of bucks and did not fix the problem. Was not pleasantly surprised by professionalism of mechanic who wasnt able to clearly explain what type of diagnostic he had done on the car to arrive at his (incorrect conclusion). Turns out he had not even driven the car although the issue was partly one of lack of power. I would not recommend this place. It is expensive for what youre getting and the service is subpar.