UGI Heating, Cooling & Plumbing

2121 City Line Rd, Bethlehem, PA 18017, USA

Address:	2121 City Line Rd, Bethlehem, PA 18017, USA
Phone:	+1 610-525-7445
Site:	ugihvac.com
Rating:	4.9
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 24

Reviews 21

Mike W.

I would leave a 0 but its not an option . We woke up this morning on our day off and realized it was freezing . Our heat wouldnt turn on . First thing we did was call UGI ( at 9:15 am) . The service rep told us they would be here shortly after 12 . Well we ran to the store and came right back home to make sure we didnt miss him . 2pm rolled around so we called , again we were told theyd be here shortly. Its now 5:15 and still no show or call . Its my fiancée birthday today and we have dinner reservations at 6:15pm with her parents. So not only do we have to cancel dinner plans , waste our entire night along with our completely wasted day ( not to mention were wearing jackets and winter gloves in our living room ) , but we still have to pay $89 for service fees along with whatever is wrong with it ?! I would never recommend dealing with this company again . Save your time and money and call a local smaller company . Maybe they wont leave you freezing in your house all day.

Jim Maehrer

I have been a loyal customer of UGI and your affiliated service division since 1966 and I have nothing but the highest praise for your corporation. I have signed up for and used your service contracts with considerable savings over the years and your service men are always "spot on" whenever I have had issues. I recently purchased a new water heater at competitive pricing. I would be hard pressed to remember any occasion where I was not completely satisfied with any aspect of UGI. In summary, I suppose I represent what one would call a "completely satisfied customer".

Jenny Tyson

Because they have a monopoly on gas service they have no problems screwing you. Shut off gas even though we paid immediately after finding out it was late. Then they shut off two weeks later out of no where because of not calling with a conf. Number. Sent our money back. Most ridiculous thing ever. Two babies in the house. Wont do same day service and rep was rude and didnt care that i have young kids. Would not rush even though it had been paid two weeks earlier. Ridiculous rules.Service men are nice but thats about it.

Joe K

The tech arrived on time, got right to work. Thoroughly cleaned and adjusted the A/C and the gas hot air furnace. Added freon to the A/C and adjusted the CFM to the hot air and cooling system. I was using the wrong air filter which hindered cooling and heating to my second floor. He left his work area cleaner than when he arrived. He explained the proper operation of my systems and made sure everything worked properly before he left. A Five Star Service Call!

Hesong Leng

UGI has excellent customer service. I recently had a broken house heater on a cold Sunday morning. I called UGI and about 30 ~ 45 minutes the technician arrived. He fixed the problem with a temporary part. Later of the week another technician came to replace the temporary part with a good one. Both men are really skilled. I would highly recommend UGI to anyone. Please keep up the good work!

Janet Schoeneberger

there were two gentleman here today to install a new hot water heater. They were very personable . They explained everything to my husband about what they did and why. they even wanted to clean up my floor because of some water they had lost from the heater bringing it from the basement. these are the kind of workers you need. With workers like this you will get my business.

J.william Perron

The motor on our daughters A/C unit burned out due to dirt clogging the vents. Not sure how they got clogged since we have it serviced twice a year. Fortunately our contract covered all the costs, including cleaning the vents on both units. The new motor was installed within one day, and the downstairs unit helped to reduce the upstairs humidity, but not the heat

Nick Miller

wow their customer service is really rude. I moved out of an apartment and called to move the bill out of my name since I no longer am living there and they wanted to charge me a fee and wanted me to somehow get back into my old apartment during work hours to let them in. Not friendly at all, customer service sucks

P. J. Moore

Had a problem with my gas furnace...Chose UGI after searching on line. Their technician Mark was very knowledgeable trouble shot the problem had a part put on order, the next night another knowledgeable Tech Jason installed the part, made some adjustments and now were warm again. Professional job!! Thanks

Sara Phillips

We could not say enough about what a great job the two UGI teams did putting our new central air conditioners and furnaces in. They were very skilled, knowledgeable, friendly and very helpful. We would recommend UGI to everyone; especially the entire team that worked on our project.

Ann Newman

Recently had to use our contract, lukewarm water in water heater.. Techs came same day diagnosed problem and fixed it. Than ordered a new part to be sure. Very satisfied, my husband who is retired and owned an Appliance Repair Business could not have done better.

michael erwin

I was very pleased with the quality of work performed. The tech who serviced our equipment took time to explain what he found and explained things that we should be doing to our hvac system! Far more complete than our previous service company.

Robert Thompson

Have annual service contract and called them on the first day of warm weather when our unit was not working. Called at 4PM and had a technician at our house by 7PM. Fixed the problem and covered by our contract. Excellent and friendly service.

Bill Gates

Ive gotten 2 heaters from UGI at 2 different houses. Very professional sales and service, They finished at the time they stated, and assisted with any knowledge transfer required. They were the cheapest price compared to other places.

Rick Graver

Great experience with having my gas furnace fixed. Technicians were very friendly & kept me informed on each step that they were taking in diagnosing and then fixing my heater. I would highly recommend UGI to others without a doubt.

Jay Mehlmen

professional , knowledgable, on time and extremely polite. Took the time to explain service and detail. Nothing was to much trouble. I will continue to use UGI for all me service and equipment needs, based on my experiance ,

Russell FaRannte

UGI WILL HELP YOU OUT ANY WAY THEY CAN . YOU HAVE A PROBLEM CALL THEM AND TALK TO THEM , AND MOST OF ALL IF YOU DONT HAVE A CONTRACT WITH THEM MAKE SURE TO TAKE ONE OUT ON YOUR HEATER , AIR CONDITION, WATER HEATER, ECT.

Ann Marie Jarden

I have a geothermal system which not everybody works and I had a technician that was wonderful very accommodating I believe his name was Dan I cant be sure but I believe that was his name and I will recommend to anyone

Jeff Brinks

The technician was actually early! Since I had just moved into this home, he inspected and then explained routine maintenance to me and also the service plan if I wanted to continue. Excellent experience.

Deb McCleary

We had an issue with our unit and called UGI; they sent someone out within 2 hours. The service person was very helpful, explained everything and allowed us to make an informed decision. Thank you, Norm!!

Susan Harrison

Always a great experience with UGI. Their service contracts are superb. They have saved my mom and me so much money. Ive never had a service person who was anything but courteous and knowledgable.