Firestone Complete Auto Care

Address:	1802 State St, Erie, PA 16501, USA
Phone:	+1 814-240-6537
Site:	firestonecompleteautocare.com
Rating:	3.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed

Location

Photos 25

Reviews 5

Dr. Udai S. Singh

NEVER TAKE YOUR CAR TO FIRESTONE AUTO CARE. I took my car to the Firestone Auto Care shop on 18th and State streets in Erie, PA for a routine state inspection on 8/22/2015, a Saturday. In the last year my Kia Sorento had been driven barely 4000 miles. There were no problems with it that I could discern – it was running fine with no noises etc. Two hours later, I received a phone call from them telling me that I needed one new wiper blade but they recommended that I get both replaced (at a cost of $23 including labor – much higher than what these blades would have cost me, with free installation, at any auto store or Walmart). I said go ahead. Then the man tells me that my right front wheel bearings could go at any time (scare tactic that I fell for). In the same breath he told me that they passed inspection. I asked how long would they last and his response was, “I can’t say. It is subjective. It could be three days or three months”. This is where I made a fatal error. I asked, “How much will it cost?” He replied, “$131.99 for the wheel bearing, $22.99 for the front wheel seal & labor of $150”.They finished the work and I picked up my car after paying the total of $378.31. This included something I had not agreed to, nor was I told about – “PRT-DISC & LBR DISC” - for an additional $30. I asked him, out of curiosity, where they had gotten the parts so quickly and they said that they got them from Advance Auto parts.I did not drive the car on Sunday and on Monday, after work, the car started to make an extremely loud and scary sound, coming from the right wheel, when I made a left turn. The sound continued to get worse and persistent as I drove home but Firestone was closed for the day. I woke up very early the next day, Tuesday the 25th of August, and drove to Firestone. I waited till they opened at 7 AM and told them about the problem (something that did not exist before I had taken the car to them on Saturday). They said they would look in to it. I also told them that the ABS light was continuously on and the man said, “Oh, I guess they forgot to tell you that the ABS sensor had to be installed but they did not have it. It will arrive tomorrow and we will install it.” My guess is that this is the “PRT-DISC & LBR DISC” for $30 that was on the bill. They had charged me for it, did not tell me about it and did not ask my permission! Later that morning I got my car back with an absurd and vague explanation that it was the backing of the rotor that was making the noise and it was fixed now. Of course they had not worked on the rotor but rather the wheel bearing. I was at sea and decided that something was not quite right. I decided to call Advance Auto Parts and ask how much the parts, namely the front wheel bearing and seal, cost. This is where things became interesting. The lady at Advance Auto Parts in Erie told me that there were two types of wheel bearings (one supposedly a higher quality) and they cost $25.99 and $49.99! The front wheel seal cost $3.99! Now I was angry. I had been taken advantage of and I was going to ask Firestone why. During the week, on Thursday, August the 27th, I called Firestone to ask about the ABS sensor and I was told that someone had forgot to order it! It would be ordered and I could come in and have it installed later in the week. I went there on Saturday, August 29th. After the work was done I said that I would drive the car around the block to test everything and be back. Upon my return, I confronted them regarding the huge discrepancy between the cost of the parts sold by the retailer Advance Auto Parts and what they charged me since they said they had gotten from Advance Auto Parts. Their response was, “This is how retail works.” I said, “Really, then you are running a scam by charging $22.99 for a part that you got for $3.99 and $131.99 for a part that, at most, cost you $49.99.” However, after this experience I can almost bet that they used the $25.99 wheel bearing and not the $49.99 one.

Steve Miller

I was in a pinch. On vacation hundreds of miles from home. Slam on the brakes, BOOM!!!! pedal goes to the floor. What do I do? Where do I go? Luckily we were safe. I limped the car back to our downtown hotel. Google, yelp where do I go? Not knowing any shops in the area I turned to a chain center. I found this one just a few blocks from where we were staying. They quoted me a price and an estimated time. The price was slightly shocking, since they do have a high hourly rate, none-the-less I agreed to the service. The time quote was drastically less than what was needed as was the parts list. As the service tech, Don, started to finish up on one line another leak would appear. Fearing that the work and hours were adding up, my nails became shorter. Once completed my heart was pounding, original quote was surely gone. When I went to pay he said the first price, what was this? They quickly explained how they stand by their originally quoted price no matter what other work needed to be performed after the original inspection process. Could it be? Does any major repair shop care about the customer? I can say that I was truly happy with the service provided to me that day. They used the better grade materials for the brake lines, nickle copper not the raw steel lines that are used from the factory. I say if you are looking for good quality work and dont know where to go, do not hesitate to inquire here.

Maryna Petrasheuskaya

Horrible experience. Dropped off my car on Monday for tire change over, inspection, alignment check, state inspection, oil change. Showed up at 5, waited for 45 min, tires and oil done, they forgot the alignment and inspection. Stopped by on Tuesday, dropped off the car, forgot to leave keys, noone bothered to call. They were calling me just fine though when trying to sell me 2 sets of the most expensive tires. Dropped off the car on Wednesday, stopped by at 4.30 pm, nothing is done, currently waiting for 2 hours to get my car. Guess what, they still didnt do the alignment!!!

Travis clabbatz

All I have to say is dont send your wife , girlfriend or any female there without a mechanicly knowledgeable person with them since all they see walking in is someone they can con into buying tires, wipers, brakes , batterys and more. Absolutely rediculous to try and take advantage of someone who wouldnt know any better and needless to say after a heated conversation with them and absolutely no answers for what had happend, I will never EVER be back to this Firestone or any for that matter. There are plenty of other garages in erie that do much more ethical bussiness.

Mike Mitchell

I bought four new bridgestone ecopia422 tires and less than a month later one of the sidewalls blew out. The guy working told me "I dont know who you pissed off but it looks like someone punctured it." So they wouldnt cover it under the manufacturer warranty when the tire was clearly faulty. Called firestone customer service got the same run around to take it were it was purchased for inspection. The manager of the store would not answer the dozen times I called. Needless to say I will never go there again or buy any firestone products.