Midas

1875 Sam Rittenberg Blvd, Charleston, SC 29407, USA

Address:	1875 Sam Rittenberg Blvd, Charleston, SC 29407, USA
Phone:	+1 843-556-1523
Site:	midas.com
Rating:	3.4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 48

Reviews 8

craig burgess

The worst experience Ive ever had at a repair shop. I only took it to this location because they had replaced a battery about a year ago that was still under warranty. The manager Billy lied to me on numerous occasions. Midas damaged my vehicle during the process of getting it onto the lift. Rather than admit to it, they tried to blame it on the tow company. Despite saying they were not the cause, Midas agreed to repair it and to replace the part. Billy the manager kept telling me the part was on backorder when I would call to find out when I could bring the car back in. Two weeks passed and he finally said the part was in. Brought the car in and waited in the office for the work to be done. I was driving it back home when I realized the same problem existed. After taking it back and demanding documentation of Midas repairs, Billy refused to provide me with a work order detailing what was done. He finally admitted that he never ordered the part from BMW. He also admitted that they simply attempted to bend the damage part back into place, which is what they did initially to try and mask the problem when I picked it up originally. I was livid. This Midas location is completely dishonest and unethical. Definitely the worst experience with a repair shop. Will never ever think about going to a Midas ever again!

Kimberly Spaid

I dont anything about cars and its apparent. My 2010 Dodge Challenger stalled and cut off on evening at 7pm. I was very freaked out and saw that no car repair shop was open so I called my work and told them I couldnt drive the 30+ minutes to work the next morning because I needed to get my car looked at before I drove that far. I went to two different places and called Midas before I went because all the other places had long wait periods. I understand that making an appointment is well planned but honestly sometimes you cant plan a car acting up. Mike answered the phone and it instantly calmed me down. He was so kind at 8am in the morning and understood how important it was to get my car looked at because Im not making money if Im not at work, ya know. I arrived minutes later and the kindness and concern and understanding was what I needed this early morning during this crisis. Fortunately nothing had to be done to the car even when Im sure the mechanic could have found something (repair shops being notorious for this). I personally think good customer service is a key in any business and Midas really made me feel better. I would highly recommend this Midas to anyone. Thank you guys for being so kind and honest!

Edward Freeze

I had a terrible experience at Midas in west ashley. I had my head gasket completely rebuilt and the catalytic converter replaced. Ended up paying over $2,000 for all the work. When I got it back, the check engine light was on. I spoke to one of the mechanics about it and he told me that one of the cylinders was miss firing but it didnt seem to be a major issue. He said that as long as the car wasnt driving weird or over heating then I shouldnt worry about it. Well a year later, my new catalytic converter died which was directly related to the faulty cylinder. When I asked the managers about it, they told me that I was outside of the warranty and they wouldnt help with any of the cost. When I mentioned that it was their mechanic that told me not to worry about the misfiring cylinder they told me that I couldnt prove it and offered me no help. Ive taken my car to another shop and between fixing the cylinder and putting in a new catalytic converter, Im looking at close to another $1000 dollars to fix my car. I will definitely not be taking my car back to Midas on Sam Rittenberg and Ill be telling all my friends and family not to go there as well.

Kyle Oshields

Hello review readers, Id like to start off by saying no more Midas again. That should be enough said but Ill go a little farther into detail. Service writer told me it would take 2 to 3 hours to do an exhaust job on my truck. It only took an hour and he still charged me for two and a half hours of Labor. Long story short I ended up having to pay $250 for only 1 hours worth of work. Their shop hourly rate is $108 an hour. So I paid almost $150 more than I should have paid. Im disappointed because I paid way too much money for the amount of work done. There was nothing professional done about it I could have done a better job myself. The exhaust rattles against the frame. One of the reasons why I wanted to get exhaust done in the first place. So long story short I screwed myself by going here today. The man that did the work on my truck admitted that he hates doing exhaust work. That should have been a red flag right there for me but i let him continue. My advice is go to a real exhaust shop.

Marc Barrie

Had a wonderful experience here getting the master cylinder for my brakes replaced. One of the primary reasons for choosing this shop was that my longtime go-to mechanic Kevin has recently taken over the manager position. Prior to this I have followed him to a couple places over the years and wouldnt trust my car(s) to anyone else. I also know that he will not hire, nor abide, anyone else on the job not up to his level of professionalism. I recommend keeping these folks on your list of reliable places to have your vehicles serviced. Midas is a full service shop and can handle any repair you might need - not just affordable oil changes :-)

Keely Morris

They were very friendly and honest. I am very skeptical of mechanic shops and have been to a bunch in Charleston and I felt the most comfortable at the Midas on Sam Rittenberg. I already had a good idea of what was wrong with the car when I took it in. They found the problem and gave me a reasonable quote without trying to pressure me into doing unnecessary repairs. I didnt want to spend more than what the car was worth (a couple hundred dollars) and they advised me to just sell it for what I could instead of doing these repairs. They didnt charge me for anything. I will definitely be bringing my other cars here, they were great.

Stephanie G

Go elsewhere. They did not complete a thorough brake inspection. While driving at a moderate speed, the brakes on my car went out and I could not immediately stop. I had to rely on other methods to avoid a serious accident or even death. They had previously "inspected" it less than a week before. I had to go back several times. They refused to take responsibility and was very resistant to my complaint that the brakes were still very loose. They tried to convince me (a female) that there was no problem, but after my persistence, found the real problem. ...a little too late. Be warned!

Josh Dixon

Most courteous place Ive ever taken my truck for service. Stephanie and Jessica are really nice and even offered to pick me up so I didnt have to take a cab to pick up my truck after it was fixed. I was extremely satisfied and will take my truck back here because of the exceptional customer service. Oh yeah, they also fixed my truck and changed my oil for under $100.