Precision Tune Auto Care

3021 S Cooper St, Arlington, TX 76015, USA

Address:	3021 S Cooper St, Arlington, TX 76015, USA
Phone:	+1 817-465-9500
Site:	precisiontune.com
Rating:	3.3
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–4PM Closed

Location

Photos 14

Reviews 5

Bo Chulawan

Me and my girlfriend went in for a groupon oil change on Mar 7th for her Honda Fit and the receptionist/technician welcomed us in and did all the standard procedures. One of the things, about the Honda Fit is that it has a rock/wind guard underneath the engine compartment thats held in by 8 screws and while it does serve a useful purpose, it does get in the way of an oil change and has to be removed. While this is not the first oil change this Honda fit has had, this is the first time the technician seemed to have no idea how to handle it. As we watched through the window from the desk area to the repair workspace he removed the guard and set it aside and did the oil change as expected. However, after completing the oil change he comes back inside to tell us he is unable to reinstall the guard on the underside of the car and proceeds to go on about how there are missing screws probably from the last oil change. Logically speaking, there cant be missing screws otherwise the guard would have fallen off between the time of the last oil change and so me and my girlfriend figured...Well if the technician cant do it, well just get it sorted out ourselves later. And we requested all remaining screws and the guard be put into the trunk. The technician/cashier also starts going on about how other rental car companies regularly take off this piece of plastic and how it basically didnt matter. As you might surmise, I ended up doing the repairs to the car and as it turns out...This technician managed to lose $60 worth of screws. He didnt put any of them in the car like we asked, and his cover up by trying to down play the importance of this guard shows how little he cared about the mistake he made. He clearly lost all the screws and bolts and wanted to act like it wasnt a big deal. This level of disregard and incompetence is simply unacceptable in a place where plenty of places can do the same job (especially on a common car like a Honda Fit). The idea that this place is named Precision Tune is also very ironic in the fact that they did the exact opposite to this car and the technician instead of admitting what had gone wrong, why he hadnt bothered to try to rectify the situation at all besides some half baked excuse saying that a bunch of rental car companies do this (which is a terrible example) shows how little they care to do a good job outside of lip service. Dont bother to come here unless youd like to learn how to do more repairs yourself once Precision Tune is done messing it up in the first place.

Icarus Quicksilver

I had gone in on 11/10 for an oil change, but it seems that the oil in my vehicle had dried out. I had been keeping up with my oil changes but for some reason Elvis Edwards, the person who evaluated my vehicle was extremely rude. Telling me that I "should pray to whatever God I believe in that my car works after my poor treatment of it," because I had no oil in my car. And unleashed another set of insults with that including the fact that he personally would NOT thouch my car. I dont know that my religious beliefs has to do with keeping my vehicle running but what I do know is that the customer service and respect that this establishment once had in me has now been lost. I felt forced into spending money because of my ignorance. To add insult to injury at the end of my vehicles maintenance I was just ushered out without any explanation as to what additional needs my vehicle needed. So in the end I paid your company to insult and disrespect my intelligence and beliefs. I will share my thoughts with all my friends and family and I will not be returning to this location.

Vinh Ngo

I have an engine light and not passing state inspection. I asked if they could check it. They told me $75 surge charge up front. I paid and left my car with them. I checked on them later in the day was told the car just need a tune up by changing oil, filter, spark plugs and etc. to pass inspection so I did, but it didnt pass. I went back to them and left my car. Next day I called and still no results. They told me they were still working on it. I called the third day and wanted my car back. They told me they will charge me for three days service. I complaints and they finally gave back my key. I went to my car and it was inoperative. I told them I came with car drivable, and now it was not. They told me because I wanted back then it was up to me to fix it or toll it. I took my tools out and started to put back everything together. I can barely drove my car home. I dont know how they conduct their business, but now a day you dont need a tune up. Cars are no longer have carburetors to tune like old time. This business is very deceitful. I wouldnt bring my bicycle there.

Liliana Alvarado

Made an appointment two weeks out for a headlight restoration over the phone just to find out (after a 30 minute commute to Arlington) that my appointment was never scheduled by the employee who took my call. They werent able to work on my vehicle regardless because they did not have the chemicals for it. I spoke to the manager and agreed to give the place a second chance. Now today, the manager refused to work on my headlights because it was going to rain. Mind u that my appointment was for 8 am and didnt get helped until 8:10-8:15 am because the manager pulled up three minutes before opening time. It was not raining, just cloudy. And if my service had been done promptly at 8 am I could have driven home and put my car in garage to keep it dry from potential rain. The manager is very unprofessional. I came in and told him, "Im here for my appointment for a head light restoration and he answers back "uh, no youre not, its gonna rain". Learn to speak to your customers if you say you "need the business". I do not recommend this place at all! They wasted my time and gas.

Jacob Murphy

Totally RIP OFF!!! Couldnt agree more with the rest of the negative reviews. Manager was very nice on the phone, said bless you at the end. Got there and they performed an inspection for me. Passed the car, but told me about all kinds of work they thought it could use. A week later I called to ask if they could issue a new green sheet on the inspection and he said "no problem, its $1, no problem, bring it on down." Got there and he explained very sweetly that unfortunately he would have to do the whole inspection again and charge me the full amount. I asked him why he couldnt just issue a new green sheet like he said on the phone. A flip switched and he started screaming at me "You are wasting my time and costing me money just standing here! Get the F&^* out of here! Dont come back to my shop ever again!" Trust me, I wont. The best part is that another shop said just to go with my current green sheet and get my tags, the tax assessors office wouldnt care. They were right. Avoid this shop like the plague!