Costco Tire Center

Address:	2601 TX-114, Southlake, TX 76092, USA
Phone:	+1 817-749-2809
Site:	costco.com
Rating:	2.6
Working:	10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 10AM–8:30PM 9AM–6PM 10AM–6PM

Location

Photos 9

Reviews 8

Claudia Walters

Picture me - typical suburban mom with her 6-year-old daughter on their way to grab her son from soccer practice. Its 7:00pm on a Monday night and my tire pressure issue light comes on. Only one tire so I knew immediately I had a nail. I pull over, pump air into it and start searching for tire places. Every place around me closes at 7:00pm (lucky me!) except for Costco. Of course, I see all these negative reviews and think, great, I have no choice but to go into a crappy place from what I can see. Im here to say that it was on the contrary - I was pleasantly surprised! Yes, there was a slight wait when I arrived but the gentleman behind the counter explained the situation - that they may just be able to apply a spare tire and address in the morning given that there was a backlog. I did the Uber deal to grab my son then returned at 8:25 and they explained that I had no spare tire (I know, no idea) and that I needed new tires (yes, I knew that was coming). He wrote down my options along with prices, one set even going on sale this coming week. Oh, and no charge for that assessment. They were truly professional the entire time and I very much appreciated how I was treated!!

Suzanne Teal

Came in to have see why the low tire light was on for tires purchased here. The Tech working in the bay acted like it was a huge inconvenience to have his sweeping interrupted to deal with a customer. I explained that I had a low tire and asked him to check them for me. He proceeded to put air in all 4 tires. I have no idea which tire was low, or more importantly, why it was low. He told me if the light comes back on, come back because I probably have a flat. I just called and spoke to the assistant manager to share my experience. He said "thank you for calling". He did not offer to have someone inspect my tires for a nail or help in any way. Next time, Ill pay more and go to Firestone. At this Costco tire store, you get what you pay for and a little less.

Amanda Shriver

always days for an appointment and as a walk in your wait is 90 min plus for tire rotation. at the dealership I can get an oil change, tires rotated and my car washed in 45 min. Today I have a nail in my tire and was told it would be 2 hours to have it look at. I can pull into discount tire and they will at lease look at it quickly, and usually have it patched and Ill be on my way in 30 min without an appointment,

Olf G

Wait times and staff attitudes are ridiculous. Even with an appointment it takes one hour for a tire rotation. Spoke to one of the managers, Cole, and he informed me that if I was looking for 20-30 minute wait times I would need to take my business elsewhere. You know what, Cole? I might just do that!

Adam D

I do not recommend buying tires here. They are very strict about the maintenance schedule you must follow and if you deviate from that schedule, they are very rude about it. Also, the wait times are horrendous. In my opinion, it is worth going somewhere else that has better customer service.

Balaji Narasimhan

Worst and pathetic front desk . They have ordered tire incorrect and said nothing can be done and I have been waiting for 3 days for that to get it fixed. The reply was dumb and they are not apologetic about it . Iam very frustrated by this customer relationship

Kendall Goodman

Unbelievable wait time when coming back for a warranty replacement tire. Stated wait time was exceeded by over an hour.

Cathy Watson

The checkout team I had today was matching me joke for joke. Thank you for the laughs!