Meineke Car Care Center

Reviews 3

SR

Sridhar Palaparty

I dont write reviews unless I am extremely frustrated with the service, in fact this is my first public review. I know the Owner Bud Hussein personally and I am a very regular customer to this Meineke location. As a small business owner myself, I know how a bad review could negatively affect business. I have made an effort to resolve this issue by talking to the managers Ken and Bobby stating that I will be writing a negative review and it’s in their best interest if the owner contacts me, and we resolve the issue offline. However, it’s of no avail! Having considered everything, I am writing this so that its beneficial to current and future customers of this location and the unethical and unprofessional nature of the managers and owners is exposed. This is also to educate consumers on how these people compromise on safety and put lives of their customers in danger. I have all the bills in case anyone wants to verify the authenticity of this review. It started about 3 months ago when my mercury sable had two issues, one was the break light was on and there was a squeaking noise in the engine. The manager Bobby called me and suggested I do a power steering repair and fix the belt, for which I authorized repair. When I was ready to pick up the car, I found that they did nothing with the break light. When I asked Bobby about that, he was very quick to respond and said, "OH, its nothing, they checked it and probably some fuse was gone". I paid for the repair and drove off, with the break light still on. 10 days later, I noticed that the noise in the engine was back and went to the shop again to have it checked. I also mentioned that the break light was still on. This time they ‘thoroughly’ checked the car and said the breaks are very bad, in addition to many other problems with the front wheels. The manager Ken said the master cylinder is leaking and give me a quote of about $1800 for all other repairs. So, they find the break system completely broken just 10 days after stating that there is nothing to worry about, it’s just a fuse! I drove off after that incident, as I was extremely frustrated with their attitude on repairs and safety. I got busy with work and about a month later the breaks were going really bad, but I did not learn my lesson. Just for convenience, I went back to the same shop to just get the master cylinder fixed as they knew about this problem. Met the manager Bobby and asked him to just fix the master cylinder and dont do any other repairs. These unethical guys just found their scape goat and wanted to cash in on the situation. After replacing the master cylinder and doing a complete air flush of the break system, they come out and say the break problem has gotten worse. The manager Bobby said they think the ABS pump is broken and he can get me a used one for $400 and additional money for putting that in. This was the point I realized that I was dealing with the most unethical and shady people, whose only objective is to make money. I paid for the repair, declined the ABS pump repair and drove off from the location - the break system still not completely fixed. I took the car immediately to another trusted mechanic of mine - H&L auto on Denton road in Dallas. He inspected my car and re-did the air flush is a very through way and charged me $80 for it! He said there is absolutely nothing wrong with the ABS pump!! The breaks were back to perfect condition. So the Meineke guys did not perform the job of air flush, used shady and unethical ways to extract money, on top of all this, they put my life in danger!! I would avoid this place like plague. I would not recommend this place to anyone!

BI

Bill Belt

I was drawn to this establishment by a large lighted flashing sign on Coit Road that advertised $5 off on a state inspection. This was on March 4, 2013. I entered the establishment and ask for an inspection and received prompt service as one car had just been inspected. And was leaving. In a few minutes an employee came to me and said my vehicle would not pass inspection. I was surprised as there are just 33000 miles on the vehicle and it is primarily an auto show vehicle. It is a 1999 Jeep Wrangler kept in show room condition. I ask what the problem was and he said he would take me to the garage area and show me. Upon arrival he tried and tried to show me the fan belt however the way the vehicle was parked no one could actually see the fan belt. He had the vehicle moved to another service bay and then with a flashlight told me to take a look at the “craked” belt (their spelling). I saw some very minor cracks perhaps les than 1/64th of an inch on some places. There were no cuts, abrasions or missing pieces. He said he was not going to pass the vehicle until I obtained a new belt. I noticed on his piece of paper there was written $182.50. I did not ask the price and told him I would get the fan belt replaced. I stopped at a parts store and purchased a new top quality belt fro $33. I installed it in minutes and went back to the inspections station to show them the new belt. This time they passed the vehicle and gave me an inspection sticker. I asked the owner about why they felt my vehicle failed inspection and then showed him a copy of the state regulations pertaining to fan belt., :”Serpentine Belts Are Not To Be Rejected Merely For Cracks In The Ribs”. He advised he did not agree with that and wanted to make a copy of the regulations. He also advised that the steering system fluid level was not full. A check of the factory embossed level was rechecked and the fluid was at the exact recommend line. I told him he could apologize for his error and he said he would call the Department of Public Safety and apologize to them if he was wrong. I strongly urge anyone using this garage to do so with extreme caution. It I obvious they ware trying to sell additional and very expensive service connected with inspections and this is a good example. I am a senior and I felt that played a big part in them thinking they could extradite extra money from me. What they did not know is that as former State trooper and mechanic, I am knowledgeable about such practices. In my case I will be filing a complaint with the Department of Public Safety and trust in the meantime there will not be additional seniors that may be taken advantage of.

BA

Bala Krish

I went to this place couple of times, but last 2 times I was surprised the way they behaved. I called them to know the waiting time before I go there, I got an answer saying no waiting and my car will be served immediately. when i went there I got an answer from owner that they cannot take any more cars for another 2 days. I explained him I came from middle of my office work after getting confirmation from store associate. After checking with his associate he came back and said his worker does not know and he is the owner of the car care center and he cannot take my car. He walked inside from me instructing front desk associate not to accept my car very rudely. Is it the way to behave with customer? Is it my fault that his worker does not know anything? If he does not know anything why he is answering the calls and asking customers to come over? This is my first rude customer service that I ever came across. I will be staying away from this store for ever. I recommend everybody to stay away from this rude guys

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