SheerMetal CARSTAR

Reviews 3

RA

Raj Agarawal

I was pretty disappointed overall in my experience here. I will start with the good, and the reason I gave this place even two stars. First of all, even though I felt like I was getting the run around quite a bit, Sergio and his team are all very friendly and at the very least seem to try to put the customer first. Also, the actual paint work done on my car was *mostly* pretty good. You can certainly do much worse in that regard. Now for the not-so-good. So I brought my car in for three reasons: 1. door dent repair from when I got hit in a parking lot (insurance covered), 2. getting the front bumper repainted after 6+ years of bug etching and rock chips accumulated (paid out of pocket), 3. getting some curb rash on my wheels repaired. The bumper repair was mostly fine, except that I had asked Sergio if they could try to re-align the bumper when they removed and repainted it, since there were a couple larger than normal panel gaps. They did not. I am mostly willing to look past that since I think that may be the result of chassis damage and bumper damage. So now for the real problems (most of which . 1. The paint color was not matched properly. They blended it fairly well with most of the car, but they did not repaint the A-pillar or the side-view mirror above my dented door, and it certainly shows in certain lighting (especially fluorescent light). I asked them to fix it, and they said they didnt think it was a big deal, but they would try to get in contact with the insurance adjuster to get him to approve more repairs... This was where they really gave me the run around. I called them several times over the course of several weeks, and was just repeatedly told that they never heard back from their insurance contact. Eventually I decided it wasnt worth anymore effort and let it go. 2. The window molding above the dented door was loose and kept coming off/sticking out. I took it back to be fixed twice, and each time they claimed to fix it with make-shift fixes, and each time it came off again until finally they bought a new trim piece. Its now better, but still does not look as good as from the factory (sticks up a bit), plus they scratched my paint and another part of my window trim when installing it. 3. Their buffing skills leave something to be desired. They left holograms and swirls all over my car (or at least the parts of the car that they repainted), but thankfully my detailer (Scott Wax) is a pro and was able to fix that all up without too much extra cost. 4. The repaired door no longer closes as well as it did before the body work. On Lexuses, the doors all fit so amazingly perfectly from the factory that they literally can fall securely shut after being cracked open just a few inches. This no longer happens on my drivers door... Its possible that this would have been a problem with any shop, however, and they could not prevent it very easily. 5. I mentioned getting some wheels repaired. Firstly, their price for this was slightly higher than most, but I was willing to deal since I wanted to get everything done in one place. My main complaint here (relatively minor, but worth noting) is that they lost the valve stem covers for ALL three wheels that I got repaired. Thats about ~$10 for the Lexus covers. And they damaged the valve stem in some way on one of the wheels which was causing a leak (that Discount Tire was able to repair easily, but still an annoyance). That is a long-winded explanation of a lot of minor[ish] problems, but they all added up to a lot of annoyance for me. For the price I paid, I expect a little more.

TR

Trey Rich

I have just purchased an older vehicle with high mileage as an extra vehicle/ project. Unfortunately it was hit while parked. I selected this shop due to google reviews. This shop had a better ratio of good/poor reviews than others nearby, so I gave them a call. I explained that I needed an estimate for insurance purposes and that i was likely to keep the damage until i am confident in the integrity of the rest of the vehicle. I explained that i was willing to pay for an estimate. I was told that this is a very common situation and that they would gladly give me a free estimate with hopes that should i have the work done, that they would win my business. I agreed and dropped off the vehicle with explicit instructions not to begin repair without consulting me first. For reference the vehicle was a pickup with >285k miles. The damage seemed to have been isolated to the front corner of the truck. The bumper was shifted a few inches and the turn signal cover was cracked due to contact with the bumper. After approximately one week i was provided with an estimate. When I arrived to pickup the vehicle, the bumper and one headlight assembly was removed. Before allowing me to have my vehicle i was forced to pay for 4 hours of labor and 7 days of storage. What I learned: 1: Be cautious when reading reviews. Remember that negative reviews are much more likely to be legitimate than positive reviews. Oral agreements are difficult to collect on. Get everything in writing. I hope this helps someone. **update** The fraud department of my credit card was able to issue me a refund. Another point that I would like to make is that Sergio told me that the bumper on my truck was irreparable. Because the mounting brackets were slightly bent. I asked him why he couldnt just straighten the brackets and he told me to trust him it couldnt be done. I have a lot of experience cutting and welding and did not accept this answer for a second. I asked him what he would do with my old bumper. He replied "throw it in the dumpster." In my opinion they intended to sell it to someone else. I know they wouldnt throw it away because it is 250 pounds of steel which recycles for $$. I took the truck to another shop and they were able to re-install the bumper to my satisfaction. It looks as good today as when I bought the truck. Due to my experiences my opinion of this shop is that they are not honest.

GA

garey gaston

My Jeep was rear-ended in December 2016. After an unsatisfactory initial experience at another shop, I took it to SheerMetal CARSTAR. Veronica, Karla, Ahmad and team were welcoming, courteous and responsive to me the moment I walked in the door. Ahmad walked right out to my vehicle and carefully worked through damage assessment with me, then provided an estimate while I waited in about 15 minutes (last shop took 1.5 weeks just to look at my vehicle, then nearly 2 weeks to provide an inferior estimate). Ignoring the one week delay for the insurance company to approve supplemental estimates, SheerMetal took my vehicle in as soon as I was ready, took about two days to tear down the vehicle, and about 4 days to repair, paint, replace parts and build it back up. They returned my vehicle to basically new condition, all seams aligned, perfect paint match (color, metal-flake and clearcoat). During the repair process they kept me updated with regular emails and calls. Best car service experience Ive ever had. They even took care of turning in the rental car for me. They warranty their work for five years. If courtesy, quality repairs, and quick turnaround are important to you, this is without question the place to go. Since this was an insurance repair on the other drivers insurance I really cant address how competitive their prices are, but they seemed reasonable for the work performed.

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