Guarantee Plumbing & AC, Inc.

4601 McCullough Ave, San Antonio, TX 78212, USA

Address:	4601 McCullough Ave, San Antonio, TX 78212, USA
Phone:	+1 210-880-2299
Site:	guaranteeplumbingtx.com
Rating:	3.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 35

Reviews 13

Anonymous User

Guarantee Plumbing arrived an hour late to the appointment my wife scheduled days in advance. The plumber did not apologize or acknowledge he was late. I showed him the drain that was clogged, it was a simple clog and the only reason we hired a plumber was to save us a trip to home depot to buy a $26.91 pipe snake router (already ruined by Guarantee Plumbing being an hour late). This appointment was originally supposed to be a "Free Estimate". After Guarantees employee went to the laundry room to the clogged drain, he asked, "Do you want the free estimate, or do you want me to just take care of it?" This is where I made my mistake, I said, "I would like for you to just take care of it," knowing all the steps he had to take to unclog this drain. Expectedly, he finished the job within 15 minutes using his pipe snake router attachment to his power drill. I said "Thank you for the help." He then went off to take care of the invoice. When he got back he gave me the invoice for $218.00. This was simply ridiculous. There was a $25 "trip" fee that didnt make much sense since it as a "free" estimation to begin with but, whatever, he did service the drain, thats fine. Then, there was the $193 "drain clog removal" fee. For 15 minutes of work and after being unapologetically late I paid Guarantee Plumbing $772 an hour. I understand that it was my mistake to ask him to "Go ahead and take care of it," but an honest company would see that their invoice was WAY off base, and in order to keep their clientele, change the invoice to something a little more reasonable. In the end they did refund $50 making my payment $573.00 an hour, which is still outrageous. I guarantee I will never use this company again, and I would not recommend them to anyone. After all this they called me and accused me of not paying my bill, I read them my receipt and explained to them that this was a clerical error on their part. This has been a nightmare.

Andrew Flores

Would not recommend this company. I needed my gas line checked so that I could pass a city inspection. They detected a leak and said they would have to go back to the shop to get the parts. They return about 45 minutes later and make the repair. The line is tested again and there is still a leak. They arent finding the leak anywhere so they advise they will have to tear out holes in the kitchen and remove cabinets and countertops away from the wall. After doing so they still cant locate the leak. Then they tell me they can just replace the entire gas line instead for $2,600 since they cant find the leak. Knowing that this amount is absurd I just tell them to stop whatever they are doing. So they then give me a bill for $850, even though they were not able to solve my problem. I guess Guarantee Plumbing means that they Guarantee they wont fix your problem, but still charge you for it.

preston white

My parents are getting up there in years and their home needed an entire unit. Since their home is one of those older Ray Ellison homes, this required all new duct work also. The staff at Guarantee Plumbing made my parents so comfortable. They got them a great system that was efficient and would help out on their monthly electric bills. They did an amazing amount of work in a weeks time. One of my moms complaints was that it was always to hot in their back bedroom. We had to call the guys out a few days later to balance it out because she was getting cold in her room in the middle of the day. For my mom, that was heaven!

Liza Rukhina

I had a plumbing EMERGENCY! The water line supplying the toilet has a valve you can use to turn water on or off. Ours completely busted which resulted in water bursting into the bathroom at full force. I needed someone to fix it fast (even though I did manage to twist the main supply off) and Guarantee Plumbing is approx. one block away. The guys came right away, installed a brand new valve, and some other device in the tank. I was so relieved! And, the total cost was absolutely reasonable $2XX.00 ... two hundred and something...but not too bad at all since I was guessing it would have cost over 3. Whew

Dan Tschoepe

The serviceman arrived on time and even called before arriving to make sure I was at home and remembered the appointment. The servicemans inspection of my heating and AC unit was fast and efficient and he wore covers over his shoes when he was in the house to make sure he didnt track in any dirt. Overall the service was excellent and I would definitely recommend them to family and friends.

Warren Wilkins

Recently, I have relied on Guarantee Plumbing and AC, Inc. to perform some plumbing work, appliance installation and clogged sewer main. In both instances, the professional staff did excellent work for a reasonable price. They called to let me know when they would be arriving and were punctual. I will definitely use Guarantee Plumbing & AC, Inc. for any future requirements.

Robert Burdwell

I recommend obtaining multiple quotes if you have a major plumbing issue. Guarantee Plumbing charged me double the amount for a pipe camera inspection compared to two other reliable San Antonio plumbing companies. In addition, their quote to repair the major leak was over $3,000 more than the other two companies. If it is a large job, then certainly get multiple quotes.

Leanne Newman

Adam came out this morning and took a lot of care inspecting my AC unit. He fixed an ongoing problem that I have had several technicians look at and not be able to correct- and the price was very reasonable! Thank you so much, its nice to have people you can trust working with!

Nancy Tropoli

I would never recommend Guarantee Plumbing. They charged $350 to unstop my mothers sink and then wanted another $2,700 to replace a drain line. The plumber was slow, piddled around and acted like he didnt know how to use a snake. She got the drain line replaced for $1,500.

Anonymous User

Excellent, prompt service. Replaced my hot water heater in less than an hour. Technician was very professional.

Mary Mueller

Had good, prompt service from your receptionist and technician. Thanks for your help.

Sonya Barrera Eddy

A wonderful company! great customer service, fair prices, and honest service!

Paul Rubiola

Great company. Very professional