Service King Collision Repair The Colony

5270 Memorial Dr, The Colony, TX 75056, USA

Address:	5270 Memorial Dr, The Colony, TX 75056, USA
Phone:	+1 972-987-1757
Site:	serviceking.com
Rating:	4.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 13

Reviews 10

caroline njuguna

This shop has horrible service!! They say that Service king is not just a name but a promise but there service representatives at The Colony body shop cannot even keep their word!! Leave alone remember what they ask of their clients so that they can keep their end of the bargain!! I have had a horrible experience with them ranging from substandard quality of service to pathetic customer service from the sales reps at The Colony body shop. I called to tell them that the repairs that they did to correct the first set of mistakes did not fix everything. So he asked me to bring the car in either on a Monday, Tuesday or Wednesday so that he can organize a rental car for me as they fix the car within that week. So I called him and told him that am bringing the car on a Tuesday and he said its okay. When I got there, I showed him the areas that needed attention (and I had told him of these areas over the phone) then he sends me away and tells me to bring it in on whatever other day that works for me!!! Completely contradicting what he told me and when I asked him about what he said in our previous conversation, he blatantly denied and said that he did not tell me that I could bring the car on a Mon, Tue or Wed. I guess I probably looked stupid and crazy to him that I didnt understand the context of our conversation! Does ServiceKing record calls?? Because this should be replayed! I do not appreciate being taken for a fool and lied to especially when they are the ones who didnt get to do their work right! So now I have to take some more time off work to accommodate a lying representative who probably wont even keep his word and do the job right the third time!! I will never refer Service King to anyone!!! Please stay away from them if you can!! Go to your local trusted body shops and stay away from these ones! Its beyond frustrating!

Willie Feltus

Great staff and body service manager tried to fox or address the issue of overspray on non accident related areas of my car. Had to take car in to fix but still see overspray on various panels. Car is black, overspray is grey. Completely unacceptable. Really sucks since they are supposed to be a reputable body shop. Work done to fix the damages was done very well though. Still, overspray is unacceptable. Dont have time to keep going up there to drop my car off for am entire day to still not have problem fixed. Thumbs down for that issue

MiKayla Boswell

The most personable and friendly staff. From the Geico claims adjusters to the cute lady at the front desk to the enterprise customer care folks. Ive never had so much fun waiting for my car to get looked at. Such a fun group of people.

Valerie Stoker

This location is fantastic! Brian had my car ready in less time than quoted. I had severe hail damage from the Plano storm this past spring. My car looks better now than when I bought it. Awesome work!

Enrique Pompa

I went to this place to get an estimate on damage for hail to my car. The place was clean and nice. Nothing else I can say about it.

Kandace Rhea

Went in for an estimate just to hear I have to have an appointment

Meir Miyara

Very hard to find location. Very expensive but professional

Aaron Schimmel

Great customer service

Salman Hasan

Fast, friendly staff

Ewen Mackenzie

Great service!