CenturyLink

Reviews 7

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Tennethums1

Come on guys (Century Link). Get it together. Im trying SO hard to not be the next bad reviewer but its just too difficult. First, I was paying $65 for the first two months before they raised it to $70 (my neighbor half a mile down the road is paying $98). Just for Internet. No cable. Im SUPPOSED to be paying $35. Then I was having issues with my connectivity and called only to find out that my speed was 30% of what it should be. They did send out a tech pretty quick the first couple of times and it worked for about a week but I wake up this morning to no internet again. It cuts in and out every minute or so. -sigh- I tried guys. I really did. Now heres the interesting part...I used to live on Rolling Road where the only thing available was Comcast (WAY better than Century Link). Now I live on 53 and my only option is Century Link. Everyone on 53 had Century Link. Hmmmmm. Might their be an agreement between these two? It seems incredibly unlikely that with the service Century Link provides that anyone would stick with it but we are FORCED to because we have no choice. 53 is hardly as remote or "back woods" as Rolling Road so it seems unlikely to me that Comcast would run a line completely out of the way to service a road like that when they could hit 53 along the way. I think theyve basically agreed to split the customer base so that regardless of service theyll each be GUARANTEED that client base. Dont like one or the other? Too bad, youre stuck with them. Its pretty crooked actually.

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Brian Z

February 26 2016 complaint -- I called this CenturyLink to cancel my service, the lady then told me their name was Fios Link (So she lied to me) then gave me a phone number for a hotel *hesitantly* , I called back and they had blocked my phone number. Not once was I rude, not once did I raise my voice, I said "Yes, Im calling to cancel my service." All I did was ask to cancel my service and they showed that low of professionalism. DO NOT use this company even if its your only choice of internet. September 2015 complaint of mine --- This company charges you around 60 dollars per month for the slowest internet in the world. (literally) Actually if you count dial up, then its the second slowest internet. Their support is bare minimum. I highly suggest you explore other options before settling for CenturyLink. Im sure you could contact a phone company that offers unlimited data, and youll have faster internet than CenturyLink for the same price per month. Let me educate you on data information, CenturyLink uses this very tactic to fool customers. There is MBps and Mbps. MBps is Megabyte which is what everyone else advertises, and Mbps which is Megabits is what CenturyLink advertises. So when youre thinking oh shoot Im getting 10 Megabytes, youre actually getting 1 Megabit which is bad, very very bad for 60 dollars per month.

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Wesley Haddix

1 star because I cant give zero stars. I cancelled my service February 10 and waited 2 weeks for return labels for my DSL modem. When no labels showed up, I trekked across town to the West Main Street address of Century Link, only to find that there is no customer service office there. A big brick building that has a "Century Link" sign, but locked doors at 11:30 am on a Wednesday. I found myself in an atrium between two sets of double doors, and the inner doors were locked. A filthy phone on the wall had instructions for what numbers to dial depending on your business. I called "customer service", and was told that THERE IS NO CENTURY LINK CUSTOMER OFFICE IN CHARLOTTESVILLE, VIRGINIA. However, I was promised that a new set of labels would be "sent right out", and if my account was charged $100 for late return of the DSL modem the charge would be reversed when the equipment arrives at the warehouse. Yeah, not certain why I should believe this. "Customer Service" rep had zero sympathy for this whole farce. Going to send it back with delivery confirmation and hope these clowns do indeed credit my account. Funny how what passes for acceptable business practice today used to be called "fraud" 20 uears ago.

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Loren Clint

Ordered this service, the technician never showed up so I cancelled it, being this was the only internet service in the area I stuck with it. I rescheduled the service to do a self install. The internet is not horrible and for 10 MB it is about what I expect. I got billed a cancellation fee for cancelling the install because they did not show up until three days after scheduled, then they billed me for three modems and late fees on top because I am not paying $800 after $400 for termination and $100 x2 for the modems for the first month of internet service that cost me $26 a month.I have spoken to five customer service representatives and they all tell me the problem will be resolved and a few weeks later the bill is unchanged. Someone needs to put this company out of business. At least the representatives I spoke with are polite but every time I call back they tell me how bad the last rep messed things up and that most of them have no clue how to use the new system so this is why things are causing problems. I recommend to anyone not getting any service with this company even if it is your only choice as you will regret it.

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Chris G

Trying to get new service in an area where it is the only option. They have missed, without any calls or notice, FOUR days worth of install window. The wait currently stands at 20 hours of missed appointments, 10 of which cost time off, over four separate days. When you call to ask where they are, they will tell you they will page a tech to call you...sometimes to the phone number THEY HAVENT INSTALLED yet. No call, no tech, ever. They also will tell you that the tech is running late, but will be there in (Current time plus one hour) until they reach closing time on the phone and Nothing. The Bill for service has arrived, on time, well ahead of any service. Perhaps legal action in Virginia to match other suits will help.

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Frank Bergland

After years with Comcast and their horrible customer service experience anytime I needed to change something, I switched to CenturyLink. They came when they said they would, installed without hassle, and billed me regularly the amount that they said that they would. This never happened with Comcast. Also, CenturyLinks phone customer service has been excellent. My only complaint was that they didnt communicate well that our line to the house would be buried, and so I buried it. When they showed up to bury it, they just dug a new (shallower) trench with a machine and installed a new line. Wasted effort on my part.

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Mayra Cardenas

Their customer service agents were absolutely RUDE and disrespectful! I started with embark, my bill was only $60. Century link took over and charged me $70 and then without ever getting a notice they increased my bills little by little until they doubled my bill to $140 +. They lied saying they would lower my bill back to $70 when I called to complain. Then the next month they tried to charge me $280 after cutting my service off days before it was due. Im absolutely disappointed at this company. It didnt even matter to them that I have been their customer for almost 7 years. NEVER AGAIN!

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