Cox Solutions Store

1931 Plank Rd # 209, Fredericksburg, VA 22401, USA

Address:	1931 Plank Rd # 209, Fredericksburg, VA 22401, USA
Phone:	+1 540-479-8650
Site:	locations.cox.com
Rating:	1.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed

Location

Photos 16

Reviews 13

Jeannine Walker

I am not sure how they legally get away with it but be forewarned...their 24 month price protection plan is really a 12 month price protection plan. Our bill went up $30+ after 12 months. Customer service said that is because the price protection plan is tiered and after the first 12 months, the price goes up and after the next 12 months, it will go up again. When our 24 month contract is done...we will be DONE with Cox forever. This is our first (and last) contract with Cox. To mislead customers with a 24 month price protection plan that is really a 12 month price protection plan, despicable! We feel we were lied to and now have no trust in this company what so ever.

cwalls1424

Cox sucks! They treat you nice when youre starting to get their services, then once you have it, they treat you like garbage. My girlfriend was cancelling her services and had to go into the store 4-5 times before they actually cancelled her services. They said at one point she would be receiving a check in the mail and when that didnt come, she went into the store and they told her that she actually owed more money. I eventually told her to just throw the bills they sent away and eventually they stopped. The same guy works there all the time and Im pretty sure he couldnt remember what he had for breakfast let alone keep track of someones services. Criminals.

Richard Martz

I absolutely loathe my service from Cox. Every month I have had either a problem with my router or service outage, I have yet to have a problem free month. My latest debacle came from simply pluging in my TV box that I picked up from the Cox Store. I plugged in the box and have no TV channels nor do I have the internet (which I already had). So now I get to take time off work to let a technician into my apartment, and I have been told that I will not be fully reimbursed for my time lost, just a $20 credit. If you arent victim to a monopoly and have options, go with anyone but Cox.

kimberlee cox

They are great at first when they are trying to sell you but after that you should forget any kind of customer service. The store alone is terrible! I would gadly recommend ANY other company. Ive been in to the store twice to cancle each time I heard "we show no record of you trying to cancle" finally after calling a 1800 number got some to cancle my services but still had to pay additional money for the services I never received. I will never be back.

Joseph Fordham

It is always a challenge with Cox to get any assistance from them on their service, their prices are getting more and more irregular. I have a simple internet plan, which is supposed to be 100Mbps for approximately $100 per month, I just checked with the credit card company and they are billing at $166. Unbelievable! Be forewarned, the only thing worse is Verizon, who constantly overcharges and changes their terms constantly.

Patty Didonato

OKay year after year,, had to deal with cables, wires, evrywhere and so bunched up.. awlful.. ok then the ..programs are not your fault, so I find a link to them and they have no way to let that go any higher..lol..so I deal with program s NOT changing .. re run after re run,, and the same show 1 hour rior, not even a 24 hrs. let alone a 3 days or a month ....an so witht hat.it stinks..

mark mccain

Do not use this company!! They serice south stafford area, I would recommend dish network , nothing but problems with Cox from installation to service,the reviews must not bother them because I see a lot of bad reviews and they still give bad service try anything cable company but this one.

Deljuan Mitchell

Horrible ! Lies ! Horrible ! Lies! The most unethical company I ever did business with. Tell you one thing and do something completely different. Dont believe anything they say, dont even believe the pamphlets they pass out. Its all a lie trust me!

Sudhir Nagaraja

Wow this store is awful. Just call the customer service line instead of coming here. Waiting on hold is far better than dealing with these clowns. Bait & switch, lies, forced upgrades-all part of the sales plan here.

zeeshan ali

worst service ive ever experienced always being rude always short of associates. A BIG ZERO FOR THE STORE

Big Brutus

Worst cable provider known to man. God awful rather be on 56k

Sarah Gardiner

This place is awful. With awful service.

Hatim Mahgoub

Really solutions