All Tune and Lube Total Car Care

5700 Salem Run Blvd, Fredericksburg, VA 22407, USA

Address:	5700 Salem Run Blvd, Fredericksburg, VA 22407, USA
Phone:	+1 540-388-2473
Site:	atlfredericksburg.com
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 1

Reviews 13

Jay Dee

Been there twice for the same problem. 1st they said thermostat problem $150 fix. A week later same problem but due to my schedule i had to wait to go back. When i did this time it was a different problem giving me the same effect (over heating). Now im thinking they just charged me 150 for a problem that did not exist but due to convince of being so close i didnt go elsewhere. I was quoted $168 for a part (dealer part) $80 something for labor. When i said to much cant do they dropped the labor to $54. Called the dealer myself and they told me the part was $107 $61 cheaper then told. So i dropped of car Sat morning before they opened at 7 and left key in drop box. Called at 2pm to check on process and they didnt even start because they couldnt find key. Was put on hold for 10 mins and they found key in drop box and said car would be done now on Monday. Long story short my car wasnt ready til Tuesday night at 6pm. Labor went from $80 to $50 to 500 because the job was bigger then they expected but know 1 told me. It became very apparent that some of the mechanics there do jobs under the table charging what they want and pocketing the $. YOU HAVE BEEN WARNED and thats the shirt story

Allison Dumm

My first experience with this store and the management was just so relieving. My 2003 Subaru impreza had been broken down in my driveway for about eight months, noone could tell me what was wrong with it; until I took it to this location. Within less than 24 hours they got back to be with the diagnosics, and a very reasonable price which they later lowered because they were able to find cheaper parts. The timing belt was missing nine teeth, which was why my car couldnt get out of starting up and staling out. They than got the work done within an additional twenty four hours, and I had my car back. Marcus Jackson the store manager was incredibly helpful, and the staff overall were so kind. Now I have the perfect place to take my vehicle and its great weight off the back. Highly recommended 1010

deka doo

Ive had my timing belt and all four tires done here. The customer service is amazing and they are always honest with me. When I had my timing belt done I was given a quote for brakes based on mileage. When I took the car in for tires and brakes, Marcus said my brakes were still in good shape so it saved me a few hundred. Marcus always goes above and beyond. I was out of state about a month after four new tires were put on and ran over a nail. It couldnt be patched and I was an hour from another All Tune. Marcus paid for my tire over the phone even though I went somewhere else and they paid an extra 15 bucks so I could have the tire the same day! Ive never heard of such amazing customer service. Thank you!

Sp Ilc

Rude older gentleman at front desk. He cursed at one female customer and yelled at the next customer because they said they didnt want to buy brakes and and an air filter... I was waiting to get signed in and I left because of the regional manger Mr. Jack Ray... very dirty office and I really dont appreciate seeing a customer being cursed out because she only wanted an oil change and nothing else. I will never go to this dump again. I went because I heard good things about one tech there and when I went it was like trump on roids and that tech was gone!

Anthony Campbell

Great customer service! Comfortable waiting area. (TV, coffee, Wi-Fi). Took the time to help me understand my repair without trying to "sell" me more than I needed. Theyve earned my business. The tech known as V-Dub is the reason I keep coming back.

Dana Bradford

Chet the new Manager there is not customer service oriented at all. He is very argumental and he doesnt understand he can not argue with customers. I will not be using there services for my fleet vehicles ever again!

Whitley Washington

I did an inspection and they charged me 800 bucks for the problems they created. This is my first car and now it sounds like old and broken which never happened before I sent it to this shop. Dont EVER come HERE!!

Nicole Brown

This place is amazing I went to get brake pads done. The service was fast, very professional, and the price was very reasonable. I will certainly come back!

David Kenyon

CROOKS! went in for an oil change and now my car doesnt run anymore. PLEASE EVERYONE DONT GO TO THESE CONS I would give them 0 stars but it wont let me.

Carol Snipe

Came Here To Get A Few Minor Issues Fixed On My Car And This Shopped Ruined My Engine!! Stay Away From This Bogus Shop!!!

Stephanie Richards

They helped me right away with my 1998 saturn. Very nice place and new owner is very nice. Will be returning!

Zakir Khattak

Now this place is under new management. Great customer service and affordable prices.

Ariel Alberti

They the best