Aarrow Transmissions

609 Research Rd, Richmond, VA 23236, USA

Address:	609 Research Rd, Richmond, VA 23236, USA
Phone:	+1 804-302-6659
Site:	aarrowtransmissions.com
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 24

Reviews 14

Kong Pei Lin

I paid for a full service oil change, and went early on a Monday morning as a walk-in (unscheduled). My oil and filter were changed in about 40 minutes, and I would have rated Aarow 5 stars except they clearly did not inspect my car as thoroughly as a full service oil change would require. My car is late 90s and has 160k+ miles on it, so mechanics ALWAYS find something wrong with it, but Aarrow gave me a "checked and OK" rating on every single point of the vehicle inspection sheet (for ex: I removed a battery tie-down, and most mechanics will notice that it is missing and tell me it needs to be replaced to secure the battery in the event of a collision). Its my opinion that the mechanic did not inspect my car closely and gave it a perfunctory once-over. Since I paid more for a full service oil change, thats what I expected. If I had paid less for a basic oil change, then I would feel differently.

tanya mayes

We were new to the area and looking for a professional and honest mechanic to deal with our 2002 Chevy trailblazer. With the truck being older, it has had a few issues. Aarrow Transmission has been great to deal with. We have delt with them for three years, having them work on the truck numerous time, and everytime we take the truck in we get honest quotes, quick service, and all in a professional atmosphere. The first time we took the truck to them another mechanic had told us there was a transmission and clutch issue that would be thousands of dollars to fix, but Aarrow was honest and told us it was just the cable. We walked out with only a small bill and a great running truck. We have never looked back and would never take our three cars anywhere else. That is a good mechanic!

Brii Kay

I arrived there to get my state inspection done today. Palmer and Todd was there behind the desk, my state inspection was pretty quick and efficient I have no complaints on that end at all but when my state inspection was done I went back inside to pay for it and the man Todd basically acted like I wasnt standing there in front of him for about 5 minutes for me to pay him so I can leave and the sad part is someone had came in with a package and Todd immediately stopped what he was doing to get that package, palmer was on the phone the whole entire time so he interrupted his phone call so I can pay him to leave. He was really friendly if I had one recommendation for the whole customer service aspect, get what you need done with palmer.

Bebhinn Rae

Pros: Went for the 4x oil change and state inspection deal and was very happy with the price. As far as I know, the oil change was done well and my whole visit was not long an cumbersome. Cons: When my husband brought his truck in for inspection, they found a broken part and offered to fix it. They quoted us $300 for the price of the part which I found suspicious, so I refused the service. Went to OReillys and got the new part for only $116. Pretty sleezy if you ask me- charging three times the price for a part. Definitely lost trust there. I will most likely finish up my oil changes that I already paid for, but will visit another shop for mechanical work.

Ethan Wirt

We have been going to Aarrow for years for personal and business vehicles. They maintain about 4 or 5 vehicles for us, on average. They have always been responsive, helpful, and I never feel like Im being taken advantage of. We have been happy customers for years, but I was compelled to write a review today since they really went above and beyond yesterday helping me get my truck fixed, coordinate rides to get me back to work, and fixing it in less then a day. After all that, they were very fair with the bill. Great job Wayne and crew, you guys are great.

Vicky Maxwell

I have taken all our cars to Aarrow Transmission for all our automotive needs. I usually walk to McDonalds or Target while they change my oil or inspect my car. They call me before I can even check out to tell me that my car is ready to pick up. They seem to be extremely honest and very friendly. As a girl walking into an automotive shop, nothing is worse than being talked down to but Aarrow has NEVER made me feel this way. Also, they are supportive of local schools, like Reams Road Elementary. Thank you for your support to the teachers!

Izze Turlington

Top rate service and honest dealings with this transmission shop. Did everything they could to resolve my transmission issue and provide the best and most economical solution. I felt they cared not only about my time and money but as a customer. Car was ready when they said it would ready. Cant beat the service! They also provide free Kurig coffee and TV viewing while you wait. Staff is very friendly and knowledgeable.

Jim Burkholder

I was having problems with my PT Cruiser going into limp mode and staying there. I took it to one place and they couldnt find the problem, I took it to Arrow Transmission and they called me and told me it was the transmission computer module. They ordered the part and replaced it and it runs great. The manager was very helpful in explaining things to me. They have a repeat customer from now on.

Mark F

I was told by Ford I needed to have the transmission replaced. I brought my SUV to Aarrow and they found I didnt need to replace it. A solenoid pack was replaced and it runs like new. This saved me thousands of dollars. Other shops wanted to charge me $85 for diagnosing, including Ford. The manager, Tommy, and his crew are excellent to work with. I will return again.

Shelley Beauchamp

We have been taking our vehicles to Aarrow for 5+ years now and always have a great experience. They are honest, and the work is done in a timely manner. I love how you can schedule an appointment online, and their new location (with an upgraded waiting area) right off of Pouncey Tract is very convenient. Roy, John & Sterling are nice to work with as well.

Sam Lawrence

I have been using Aarrow Transmissions for several years now, and these guys have always done a great job and the prices are reasonable. Also when I have my vehicles serviced the repairs or services are always completed in timely manner. This is very honest service center that you can trust with your vehicle repairs.

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My dealership told me I needed a whole new transmission, but when I took my car to the guys at Aarrow, it was actually a much easier (and less expensive fix!). I can trust Aarrow to give me an honest estimate. I take my car there for everything from oil changes to more complicated car issues. Definitely recommend!

James Walker

Well let me start off by saying I dont just trust anybody with my car because I usually work on my own cars. But if you dont have the time you can trust these guys because theyll make sure its done right. Point blank enough said so if you need something done give them call you wont be disappointed.

Lee Coleman

I had such a great experience with Aarrow Transmission that I did not want to leave. The staff is super friendly and the environment is extremely accomadating. There are snacks, coffee, and a T.V. to keep you entertained while you wait for your oil change. I highly recommend Aarrow Transmission.