CubeSmart Self Storage

13800 McLearen Rd, Herndon, VA 20171, USA

Address:	13800 McLearen Rd, Herndon, VA 20171, USA
Phone:	+1 703-437-8100
Site:	cubesmart.com
Rating:	5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 53

Reviews 9

Rumba Hispana

My family and I found our dream home before we sold our current home. In light of this, we were in a scramble get our home ready to put on the market. After doing a Google search, we narrowed down 4 storage facilities that were located within a one mile radius of our home. Important factors for us were: 1) Condition of the facility 2) Rental option pricing 3) Cleanliness After driving by each of the 4 facilities, we chose CubeSmart on McLearen Road in Herndon. As you drive into the location, you can sense it has been updated or looks modern. A tour confirmed that it was clean and tidy and we could leave our belongings without headache. Ive heard that storage rental places have a "poor reputation" for poor customer service and quality, but I did not have that experience. Michaela and Mitch, warmly greeted me, repeatedly offered me something warm to drink (I was suffering from laryngitis) and took an interest in helping me. Michaela explained the different size units and proactively shared all special pricing options currently available. I took comfort in knowing that there is someone that resides on the premises to oversee the property. Further, she actively walks the premises to make sure everything is in order. While I understand there is nothing "sexy" about renting a storage unit, the pleasant experience I had at this CubeSmart made me want to sit down and post my experience and encourage you to consider renting from them. Sometimes, its these small things that make the difference - it did for me. Hope you find this review helpful and good luck!

Danielle Clark

I was surprised with the extent of the service I received.... IT WAS THE BEST IVE EVER RECEIVED IN MY LIFE! NO LIE! And Ive had a lot of customer service experiences. Im not easily impressed, but this place has me so impressed that Im writing this review. I havent reviewed any other company, well not GOOD reviews anyways. Michaela (manager) is the ABSOLUTE GREATEST! She went above & beyond for me. It was almost midnight when I returned with my things to put into my newly purchased unit. She saw that I was having issues gaining entry into the gate, which I didnt know she had seen me. Like a Godsend, the gate opened. She did whatever she had to do to open the gate, which I believe she had to LEAVE her home at THAT hour to go into the office to do this. She immediately called me to let me know she had seen I couldnt get in & was at the computer trying to find out what the problem was with my entry code. She even offered her & her husband to help me unload my things to make it easier. Everything she did was to make it as easy as possible for ME. TRULY ABOVE & BEYOND! I strongly recommend that you simply CALL OR VISIT CubeSmart in Herndon for ANY storage need, & THEY ARE, OR WILL BE THERE!!

E Lawson

I do not write reviews but had to this time because my experience was absolutely wonderful. I needed to move my household goods into storage for a short time. I inquired concerning the minimum amount of time I had to lease the cube because I only need it for a week or two. I advised them of the same and from their actions you would have thought I would be leasing several units for several years. Even though I need the unit for less than a month, I was able to take advantage of the special promotion (15% off plus a free 1st month of storage). The special applied even though I only need the cube for less than a month. It gets better...I was able to use their truck to move my household goods for free. I had the pleasure of working with Kevin and Michaela in the front office and they are crazy helpful and nice and made a really stressful process easy. I am so appreciative for their awesome customer service. They definitely go over and above to take care of you. They treat you like family.

Jennifer Jones

From the online reservation to the in-store process, the service we received from this storage facility was far beyond our expectations. Darren, the area manager, quickly but thoroughly got us through the rental process and made sure we knew how to use the doors properly for access. The morning we arrived, we had precious little time to get the unit and get our boxes in so the smooth and quick process was GREATLY appreciated. Both the person I spoke with on the phone to confirm the reservation and Darren were extremely friendly, informative, and patiently answered all our questions. As we were unloading/loading boxes, Darren even brought us bottled water! I cannot say enough good things about our experience here. Ive dealt with other storage companies and the customer service here is bar none. Highly recommended.

Brian Maclennan

After comparing prices with other storage facilities online, I decided to check out CubeSmart first, as it seemed to offer the best value. I was right. What I did NOT expect, was the outstanding level of service that Michaela and Kevin provided. I would not have cared if I was just given a random storage unit, since the price is right, but I Michaela happily escorted me all over the facility, and found a unit that was very easy to access from the loading dock. On top of all this, I didnt realize that the use of their moving truck is also free, AND I got my first month free AND a 15% monthly discount for 6 months! What else can I say?

C M

I dont usually write reviews, but this is an extraordinary exception. I rented an inside unit and was a customer for 12 years. In that time I may have opened the unit twice. Recently I finally emptied the unit and was so pleased to see no creepy things lurking in wait. There was some dust and a few dead things, but nothing that prevented me from entering the unit. I was VERY impressed with how clean the building was and the condition of my belongings. The management was great to work with and should I need to store things again, this will be the place. Thank you for 12 great years.

Cabot Bartlett

Ive used several storage facilities in this area, and this is by far the best. This is owed mostly to the owners, who are friendly, supportive, detail-oriented, and they live on site, so help is never far away. Michaela showed us around the facility, including all the routes to our rental area and what we would encounter along the way. It was clean, secure, and had music playing softly overhead. After some trouble (our fault) with the autopay enrollment, Michaela was also very helpful and kind in reminding us and getting us caught up. I recommend this facility to anyone needing storage.

Peter Binnie

This was a first for us to be using a Self Storage Unit and we were very pleasantly surprised how simple and quick the process was as well as being competitively priced! Darren, the manager, was extremely helpful, knowledgeable and quick in getting us booked in and underway. The whole system is very well run, and the building is squeaky-clean clean. For one-stop shopping for everything you need in Self-storage I dont believe you can beat Cube Smart. You "wowed" us!

Jacob Marsh

Very helpful and polite staff; they are always willing to do what is best for you and work with you instead of just trying to get another spot rented out. Also very helpful with things other than giving you a storage unit; such as telling you about the area, good places to live (I was new to town) and good moving companies. Also had no problem helping me get a smaller storage unit when we didnt need such a big one. Definitely care about their customers here.