U-Haul Moving & Storage of Newington

Address:	8207 Terminal Rd, Lorton, VA 22079, USA
Phone:	+1 703-339-9830
Site:	uhaul.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 8AM–6PM

Location

Photos 1

Reviews 25

J M

Stay away from this U-haul rental location! My husband and I rented an 8x5 trailer from U-haul and returned it 12 hours early. Because their location was closed, we called their phone number which connected us to U-haul corporate and informed them that the trailer had been dropped off. U-haul said they would log it turned in. However, the owner of this establishment reported that it was returned late and charged us a $22 dollar late fee. We have disputed this formally with U-haul and Steve at this location is still saying it was dropped off late, in spite of us having photos with a date/time stamp showing we dropped it off early and in spite of having called U-haul at the exact time we dropped off the trailer. Below is a picture we took when dropping it off in case they tried to pull something like this, and they did. We always take photos inside and out just in case. Glad we did.

sharona peterson

We just to be loyal to uHaul for ALL kind of things... NO MORE! We went here to have a 7 point wiring for a hitch we already had. They totally screwed up our only vehicle. I arrived 30 min early for appointment, they started one hour late! We were there a total of 5 hours. We were told they didnt know how to wire a Honda. Ha! The manager treated me as if I was just a piece of crap on the sidewalk. If you want professionals doing any hitch work DO NOT GO HERE.... They can not help you! Im just really sorry I didnt read the reviews. So sorry! And as Im sitting here (for the third time) I see one guy use his DL to rent a cargo van, then a different guy drive it off.... I think thats against uHaul rules.

Anonymous User

I spent four hours waiting for what was supposed to be a 2 hr job installing a hitch. When we later looked there was a wire hanging underneath the vehicle about 2 inches off the ground, as well as where it was connected it was held on with a zip tie! this was not the professional job we paid for. the manager was good about ensuring it was corrected, however the technician that orignially performed the job was rude when these things were pointed out. After having my vehicle for 4 hours, the job should have been completed correctly the first time!

Brook Fl

Do not store your things here. It will only become a headache with this particular location. They do not honor what they advertise and dont know the meaning of customer service. The other reviews referencing the general manager of this location being rude, unprofessional, and improper are accurate and corporate does nothing to correct any issues that happen at this branch. If you call the branch to make a payment or for assistance you are almost always transferred to the call center. No Assistance!!!

Chris Hussey

Filled out the online forms to get a hitch installed on my XTerra, confirmation and scheduling was almost immediate. Got a few notifications over the next couple days reminding me about my appointment time. The install only took a couple hours and they called when it was done. I just got done towing a car across the country to California, 2700 miles, absolutely no problems with it. The guy who installed it confirmed with me ahead of time that it would fit the requirements to tow the other car.

Dustin Bowers

Horrendous customer service. Scheduled 7am hitch installation. "Hitch expert" didnt show until an hour and half later. Was told two hours to complete job. 3 hours later still not done. Nothing but excuses and finger pointing with any solutions. This locations professionally accountability might be some of worse I have ever experience in any type of business atmosphere. Save yourself some sanity and go somewhere else.

Shandean Bell

people complaining about poor customer service are the same people being super rude at the counter. Dont be mean to people who are doing thier jobs because your cheap ass cant pay for movers and have to do it yourself. I rent from this uhaul EVERY weekend. People are friendly and helpful. Zack is a great guy and always friendly, professional and helpful

sheila gortman

the worst customer service ever. the first call i made i was hung up on. the second call the female was giggling and very rude. both females i talked to were very rude and untrust worthy. i would not rent from here. i went somewhere else. customer service to me means a lot. they are your entry way in the door.

Vernon Horn

Ive been to a number of U-Haul locations, and the folks at this one are absolutely, head and shoulders above the rest. They are friendly, efficient, and very competent. The place is really well run, and in the future, I will go out of my way to rent from the Newington store even though it isnt the closest to me.

Daniela Henriquez

Its always a hassle to get someone on the phone and the customer service is very poor. I always have an issue when scanning my card to get to my storage unit and when it states to call a manager with the phone number provided; no one ever, ever answers! Its so inconvenient!!

nathan Thomas

Rented storage unit for less than a week. They changed me for the entire month. They said its in the fine print. Thanks you haul for really screwing the active duty military at Fort Belvoir. There are cheaper better storage units in the area. U-hual sucks......

Jackie M

Used this location as a return spot for a one-way trip rental and it was super easy/convenient. Also, used this location for a vacation trailer rental and they were very helpful. Customer service has been excellent every time I call or meet with them.

Joseph Rogers

We rented a truck from manassass and there was as serious discrepancy in the paperwork. I talked to the manager Ashley and she helped quite a bit. She contacted the leasing branch and within minutes resolved the issue!

Radek Art Photography

Fast service. They have variety of cars and trailers and a storage for hire. You can also buy here boxes, tapes, harnesses and just anything you need to move you belongings. There is also free parking for customers.

Anonymous User

Dont ever think youll be able to reach anyone who actually works at this location. Ive called five times and continue to be transferred to a call center that cant answer my question. Useless.

Edward Joyce

This Uhaul location has everything you will need to complete your move. The lines move a little slow, but once you get to the desk you will receive quality customer service.

James Hart

Made an appointment to get my hitch electrics fixed 2pm today. The "fix-it" guy just decided he wasnt going to turn up to work after lunch. -Wasted my entire afternoon.

Rosie Thomas

They charged me a whole month for renting a storage unit for a few days. Dont you think you should mention that to people. I will let everyone know not go there.

Josh Williams

Very convenient location for pickup and drop off. Right off the freeway entrance. I will be coming here for all my future trailer needs

Daniel Steele

This locations employees are extremely professional. They did the checks on the trailer before we left and changed out a fuse on my car.

Meta Rater

Hitch rusted completely in less than a year. The truck rentals are a hassle in itself.

David - JimyThing

This place is awesome. Friendly staff provides excellent customer service.

Susan Hatch

Its very convenient and the storage units are very spacious and reasonable.

Sean Jaeger

Worst customer service. And way over overpriced. Not helpful in anyway.