Pep Boys Auto Parts & Service

Reviews 4

CA

Carl Baab

A lot of our time was wasted and Pep Boys had multiple opportunities to avoid it. Our Town and Countrys panic mode came on and would not deactivate no matter what we did. It was a late Saturday night so we had it towed to Pep Boys because they have Sunday hours. My wife even called ahead and explained that there was an electrical issue. They said to bring it in Sunday morning. They did not hesitate or check a schedule. Because the tow truck was tardy, it had to be dropped off to be seen the next day. Sunday morning I received a call from Pep Boys saying that the key fob guy wouldnt be in till monday. Wondering why on Earth they thought it was the key fobs, I explained that we did not think it was an issue with the fobs, but an electrical issue. The guy seemed surprised and said, "Oh, well take a look at it." Hours later, I called and spoke to the same guy. It was as if he had never heard of our vehicle being there. When I explained again what we thought was the issue, he replied the electrical guy wouldnt be in till (Hold on... Wait for it...) Monday! Since this was the only vehicle that can transport our kids, we missed out attending our church on Sunday. Come Monday, Pep Boys calls, says their electrical guy looked at it, and pronounced that they could do nothing because it was a factory-installed alarm. I again said that we thought it to be an issue with the electrical wiring, but they insisted they could not even investigate further. We had to have it towed again to a Chrysler dealership who said it was an issue with the wiring of the fuse box, not the alarm itself. Did I forget to mention that on Sunday, after I called, my wife, being frustrated with the lack of action, went in person to Pep Boys, and they still said they could do nothing that day but ASSURED us that it would be looked into and fixed first thing Monday morning. Thats also when we found out that this location doesnt have a dedicated person who can do electrical work - there is someone who travels to multiple locations that does that. Again, a schedule was not checked on Saturday evening to see if electrical work could be done on Sunday. So we spoke to them on the phone three times and in person once. During those four conversations, they never asked about the alarm, which is apparently of paramount importance to them. Saturday night they did not say it would have to wait till Monday. Days of time were lost. My family and I were put to considerable frustration. Pep Boys failed to listen to our concerns. Pep Boys failed to communicate. Pep Boys failed to be thorough. It is right that their company should be embarrassed by this episode. I cannot, in good faith, recommend their service to anyone.

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Anonymous User

i am using 2002 ford taurus which came up with service check light, so i went to auto zone and cheked it was with the cam shaft synchroniser and unfortunately autozone dont fix them so i was happend to b at pepboys the camshaft sensor price is 12.99 at auto zone but at pepboys its 35 dollars ...first sort of cheating n making money from people..secondly i am aware that my car has check engine light because of the sensor but they told they have to diagnose it for which they ll charge me another 90 bucks i told them iam aware of the problem so asked them to replace that but they told they l replace but they cant gurantee whether the check engine goes off or nott....jz scaring people with tactics so i said yes and asked whether they can fix the problem if the problem is becuase of the cam shaft sensor..at the end they told its not the prb with cam shaft sensor and need to replace syncrhoniser and unfortunatley they dont have them in stock and they dont fix it so i was supose to go to ford...so now i was supose to pay for diagnostics for ford another 90 buck..if pepboys not able to fix the problem whats the purpose of paying them 90 buck as i was already aware of the issue..this is how they cheat people. and the same day i asked them to hav a state inspection on my car...they told that they l do it bu t end of the day they want me to come next day for state inspection as i hav told them before it costs me 50 buck to go y cab to my work but the inspection was not done n they cheated for the third time asking me to come for the next day.pls pls dont go to this fellows for service they ll cheat and make money out of you with no issues in ur car.at the end i got the cam shaft sensor from autozone and fixed it for my self..but if i was not at this pepboys..i might have saved one day of tension...n saved lot of money.dont do things on time..no update even if a customer staying at the store...no punctuality...al that they know is if someone comes cheat them and make cash out of them

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MI

Michael Bates

Dear Mr. Wallace: I wanted to take a moment to thank you and your staff, specifically Tanner and Alex, for the exceptional service they provided on 31 December 2012. Tanner very quickly and accurately determined what services I needed on my 2005 Acura TSX and provided me with a quote within minutes. Midway through the service, I decided to upgrade my package from semi-metallic brakes pads to a higher performance ceramic pads. Tanner once again answered my questions in a very efficient manner to determine not only my needs but my wants as well. I decided that ceramic pads were the way to go and because of his knowledge of your products and services, I felt very comfortable with my decision. Alex was my technician and was very friendly and flexible during my visit. He was more than happy to change which pads I had chosen to install on my car. He returned my vehicle clean and did an excellent job with the repair. I feel like I received incomparable customer service and value at your shop and wanted to commend these two individuals for a job well done. I hope that you will share my thoughts with these two gentlemen and that you and all your staff have a happy and safe holiday. 09/12 Update: We recently completed over $700 in maintenance (tires, alignment, oil/ fluid changes and treatments) in your shop and my service advisor was Kristen. Kristen is a wonderful asset to your company; whenever she is working, she is on top of things to make sure services are completed on time and within the cost constraints customers are expecting. I just wanted to share some *more* positive feedback and let you know that a positive Angies List recommendation has been made for your shop. Keep up the good work, great attitude and keep those money-saving coupons rolling! Well be back!

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HI

Hilarie Littleone

It was time for an oil change, and usual I headed to the Wistar Pep Boys that I trust. Prompt service when I arrived. Kevin the Assistant service manager went out to my car to do a look over and walk around , gathered the mileage and VIN number for the vehicle information sheet they use and he ask me if I had any concerns about the car. I ask a few questions about the car as it is new and information was gathered to help me understand my car better. Because my vehicle requires a special oil, I went inside the store where I was also greeted with a friendly face (Christen) that helped me find the oil, and filter I needed to take to the service department to do my oil change. One thing I love is that I can purchase my own items and have them used . The staff inside the store are wonderful and helpful too. My oil change was complete in less than hour, Kevin informed of the tread on my tires were wearing no additional services were required at this time. As usual I was very impressed with the time, knowledge and customer service above and beyond. This is why I continue to frequent this location and trust the service department with my vehicle needs and the store for items I may require. Thanks you all !! You did a wonderful Job

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