Firestone Complete Auto Care

11520 124th Ave NE, Kirkland, WA 98033, USA

Address:	11520 124th Ave NE, Kirkland, WA 98033, USA
Phone:	+1 425-406-7662
Site:	firestonecompleteautocare.com
Rating:	3.5
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 32

Reviews 6

Stephanie J

Positives: I was grateful that they were able to look at my car on such short notice. The guy(s) who I spoke to on the phone were super nice and helpful. I came in an hour early, thinking Id just be dropping it off, but they did the alignment right then and there. It was roughly only 30 minutes, so I was done before my appointment time. Negatives: The girl at the front counter wasnt very friendly. I wanted to discuss another issue the car was having and she wasnt interested in speaking with my about it. (Sounds like declining an opportunity to make more money, maybe thats just me. Just take a peak and see if there is a way I can spend more money with you, I just gave you the invitation.) Instead she talked to me like I didnt know what I was talking about, but I had been dealing with the issue for quite awhile and had worked in a shop myself, so I wouldnt say Im ignorant with cars. However, she did come off as a little green. I spent my waiting time handling other tasks that needed to be done. When my car was done early (which again is a positive), I was still on the phone. My head is shaved on one side, the phone was one the shaved side, so it would be very hard for her not to notice that I was on the phone. She kept trying to get me to come over and check out anyway, "your cars done... your cars alignment is done... your car is ready." So I rushed off the phone and checked out. As we barely went over the information, I got the feeling she didnt mention my concern to the mechanic. I asked where they parked my car, they said outside the door in the parking lot. But it was at the end of the row of cars, instead of in some of the open spots that were closer. Not too big of a deal, but just made the experience a little worse. I think what would have made this a 100% positive experience and made me want to come back would be to have the mechanic who would be working on my car check me in and out. So they first hand know my concerns and can talk to me about the work they did. Not a horrible experience, but I dont have any intention on returning.

Zackary Hebert

I have a feeling this is a bit biased in the sense that only negative reviewers have the urge to give a review. Ive come here for 3 years for alignments and tires on my past 2 vehicles and have always had excellent service. They have always tried to save me as much money as possible and from what Ive seen, do that for most. Jack has always been extremely helpful Ill admit Im very easy going but Ive never had a bad experience here like I have at other places. Ive also sent a few friends there way who have had similiar good experiences. As far as maintaining appointments they have done a great job with me, my dad had a poor experience with them maintaining appt times though. From what Ive seen they struggle to keep everythjng flowing smoothly in heavy rushes but any regular business day they have done a great job. I also always treat them with respect and I get great service in return. Im a real customer and I am very happy with there service they saved me over $600 on my summer set of tires compared to les schwab

Anonymous User

I hate to say negative things about companies but Firestone in Kirkland really disapointed me. I called them in advance and asked if they would please install a new U joint on a drive shaft that I already pulled. I do not have the press and just wanted to bring my shaft into a shop so they could install the new u joint. They told me that would be fine and said they would charge around $50 to install the new joint. However, when I came in the manager said no and told me I would have to bring the whole car in. He gave me the mind numbing excuse about it being a liabilty thing which was complete nonsense. They just wanted to make more money. I dont have a problem with them wanting to make money but I really wish they were straight with me from the begining so I wasnt left having to find another shop to do it. As it turns out the Firestone in Woodinville was fine with it and I was able to get my truck back on the road later that day.

Anonymous User

I went in there right about 5:00 on a Friday afternoon just to get a plain old standard oil change. The attendant took down my number and tells me it should be done at about 6:15 - 6:30, so i wait until 6:35 and dont get a call so i decide to call and check, the attendant tells me they are JUST WORKING ON IT NOW!?!? So i hang up, and wait around untill 7:45 AT NIGHT!!!!! and still NO CALL!!!!! so i call a second time and the attendant says, well we closed 45mins ago so if you run down you can get it.......! THANKS FOR LETTING ME KNOW! GREAT CUSTOMER SERVICE YOU DIP S**T, and now my plans for the night are ruined because a 2hr 45min delay.. NEVER GOING THERE AGAIN. And to top it all off when i get to my car, the technician or w/e left all the plastic they put on the drivers seat to keep it clean on... You should really let your customer know when the job is done. I would give this a -5 stars if possible.

Anonymous User

BUNCH OF CONS AT FIRESTONE IN KIRKLAND. I went there to have routine maintenance and a belt tightened. They recommended that I needed a bunch of other things which my car definitely didnt need. The estimate was nearly $1100. They actually thought I would be that dumb to believe them and pay for what I dont need FN MORONS! My car is fine. What liars! When I went there, I gave them the impression that I had no clue about cars and they tried to take advantage of me with dull shady customer service. Auto mechanics is not my profession, but I know some things and have done work on my own cars before and I know when Im being scammed. Their mechanics dont even look that knowledgeable. They look like students training. Im not going to let them experiment and on my car and Im glad I never bought their scam and I never will. I was going to give them my business but they werent fair so they got nothing.

Anonymous User

My family has used this store several times and they are HORRIBLE. We have gone there due to convience of distance and they are ONLY INTERESTED IN CAUCASIANS WITH MONEY. We have done tire changes, and alot of other things so weve definitely paid all the prices. They dont make any effort of building relationships with people and treat you very rudely if you are getting something simple done such as oil change. Alot of things I overhear when Im waiting in line tends to be something like this: I know so and sos dad who is part of the rotary club in kirkland and we do this to donate to this charity and that charity then theyll pay a little more attention. They are all very rude and dont care about their customers.