A1 Auto Service Center

406 SE Everett Mall Way, Everett, WA 98208, USA

Address:	406 SE Everett Mall Way, Everett, WA 98208, USA
Phone:	+1 425-355-2900
Site:	a1autoservicecenter.com
Rating:	4.2
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 19

Reviews 5

Val Corvette

This shop is a truly rare find! The guys are very nice and answer all questions I had and are not out to see how much can be tacked on the final bill and finding a shop that is honest is so awesome I cannot sing their praises enough! Work is done in a timely fashion, no hidden charges, no padding the labor clock and also told me about things that I might have not noticed and mentioned but did not push a sale which happened in other shops just because I am a female. Not here ladies these are the good guys. And ladies, I was pleasantly surprised to find not only the usual fare of magazines but also there are issues of Cosmopolitan, Good Housekeeping, and O magazine plus a Krups coffee maker to make a custom cup of Joe while I flipped through the pages of Cosmo. That was a milestone. The work is always thorough and neat with no greasy fingerprints on hood, door or steering wheel which also told me what kind of business A1 is and will use them and recommend this shop for any auto repair or maintenance needs and once you do business with A1 Auto you wont go anywhere else! Eric and Tony run the front and will greet you first and get the info and work up the order for you and will give a estimate of how long. When I was told one hour I went and had a quick lunch and came back early so while i checked out the chick mags I also noticed that the mechanics did not come up front unless absolutely necessary and when I stepped outside for a quick smoke I peeked in the shop to see what the mechanics were up to and THEY WERE WORKING! 50 stars in my book and if you go anywhere else all I can say is yall must have more money than sense.... And you will see some not so stellar reviews and folks if you read them I hope you will notice like I did that the way they spoke I dont believe anything would have made them a satisfied customer because I happen to have a little mechanical knowledge and they dont seem to be telling the entire story which I refer to as the truth. Cant please everybody is a fact of life in business. Doing business old school is better hands down.

Kimberly Vanderen

DO NOT GO HERE!!!!!!! WORST AUTO SERVICE CENTER EVER!!!!!!! It all started when my dad needed to get his timing belt changed in his 2004 TDI Jetta, after a couple of days we went to go pick it up and he drove off but noticed they didnt put on the turbo hose on correctly, so they had fix that and everything seemed to be good. After a couple of weeks, my dad and I went down to Bellingham, WA and we hit a pot hole, after we hit the pot hole, everything went downhill from there. The car made this HORRIBLE noise and all these engine lights came flashing on, we went to the nearest car repair place we could find and the technician told use the the motor mount bolts came loose. My dad called A1 auto repair and told them everything and they said they would call us right back but never did and left us stranded 75miles from home. The technician directed us down to another auto repair place about a mile down the road (the car barley made it) the technician the second place told us hed fix it and that whoever worked on this before didnt tighten the motor mount bolts(one bolt was sheared off and two were missing) and thats why the engine dropped 4 inches from its original place, which ruined the timing belt, cover, all the pulleys, and upper pulley bolts, and broke the motor mount. We left bellingham after being there for about 3 hours. My dad went there the next day and told them he wanted it all fix since they caused all these problems and A1 auto repair called him a lier and they wanted "proof" so my dad gave him the phone number to second auto repair place we went to (the one who put new bolts in the motor mount) and A1 didnt believe him either so we gave them the first auto repair place we went to and they finally agreed to fix the car. We dropped the car off and then when we picked it up they were VERY DISRESPECTFUL!!!!!!! They rolled theyre eyes at us and ignored us, and they kept indicating we were liars. Neither me or my dad will NEVER go back there again!!!

DereK LENDY

*****UPDATE***** new issue found with these horrible mechanics. While trouble shooting 02 sensor issue I found a pinched wire between the trany and block causing the engine light to come on for failed 02 sensor. Just horrible work, they should ****NOT BE IN BUSINESS**** If I had a option for zero stars I would have. They replaced a throw out bearing and clutch in my 2005 mustang GT. I had to take it back and have it redone because they said a rock got in there, which the rock is about twice the size of the inspection hole. they were going to charge me the original price but after I threatened a lawyer we settled on labor costs. I got the car back and had blown fuses and a bad 02 sensor down by transmission, which after searching forums found that this happens when replacing a transmission and pinching wires. When I got under the car to fix what they had messed up I noticed missing bolts on the inspection plate which was making noise from the vibration. I am scared to take my car on long drives because who knows what else they forgot or messed up on the pressure plate and clutch when they replaced it. A word of warning DO NOT TAKE YOUR CAR HERE!!!! I WOULDNT TAKE MY LAWN MOWER TO THEM!!!!

Anonymous User

Worse than BAD, swindlers! I came with my car that was not starting and told them that I got checked my starter, alternator and battery in a battery shop, and they were all working good. They told me the starter was broken 300 euros, after a week the car was not starting again, then they told me that the alternator was not working either, another 300 bucks, after a week the exact same problem, and then they told me that the battery was bad.. Another 100 bucks. They never found what was actually draining the battery of my car, because they cannot and they do not have equipment or knowledge to find that out, and they tried!! This actually worked for them, they made a lot of money, 700 in a 15 days for changing what I told them in the first place that was working... Never bring a car here for an electric problem, or they will drain your wallet and solve nothing!!!

Michael Rahe

Poor communication between customer and service manager resulted in incomplete sub par workmanship. After telling the service manger numerous times what work I wanted done to my car. A full week later only a portion of the work (that was repeatedly requested) was completed when I picked up my vehicle. The final cost was literally 4 times the amount that was quoted. And when I returned the vehicle to them to correct a mistake they made. I was asked to pay up front for the work, to correct their mistake. I have had problems with them in the past and thought Id give them another chance to redeem themselves. This was my last mistake with them. I took my to the shop next to theirs to get their mistakes fixed to make my vehicle safe to drive again for a fraction of the cost they asked for to fix their mistake. Avoid A-1 auto service.