Firestone Complete Auto Care

1012 164th St SE, Mill Creek, WA 98012, USA

Address:	1012 164th St SE, Mill Creek, WA 98012, USA
Phone:	+1 425-563-7097
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 21

Reviews 4

Moisey I Shostak

There should be a rating lower than a single star!!!!!! I took my sons car to be diagnosed for the drive ability problem, this used to be my daily driver at one point , but then my old Explorer sat for about 6 years, and was not running right. About 4+ years ago I have changed my profession, back then I was an ASE certified Master Tech with just over 29 years of experience, but I have started a new career and no longer have some of the diagnostics tools so I had to take the car in for diagnose.I was assured that there will a person(s) that will be able to help me with this and I had absolutely no problem with paying for the service, because I can do the repair but with out diagnostic tools it is nearly impossible to find out the problem!! When I arrived for my appointment I was told that several people called in sick and it will be a bit later when my car will be brought into the shop, it will be looked at and we will have some idea as top what the problem is. this should have been my first clue, that there no one there to properly look at the car, but I gave them a benefit of the doubt. About an hour or so later I get a call telling me that I have too much oil in the engine, I have asked if my oil smelled of gasoline, I was told that they were not sure but they will start by changing oil and continue with diagnosis. By the time I got back to the shop the oil was changed and the service adviser walked my oil filer out to show me that it was smelling of fuel!! And was told that the only way that could happen was if there was a hole in the piston!? OK the engine runs good at idle with a hole in the piston it would NOT!! About ten minutes later the service adviser came out with my paper work and told me that I have internal engine problem, and they can substantiate that by the fact that vacuum gauge was jumping about 10 inches of vacuum!!I asked if they run a fuel pressure test, I was told that fuel pump and the rest of the fuel system was " doing what it suppose to "... that was not really an answer!! I was told that there is an engine problem here is the key there is no charge, have a nice day. On the way home I rented a fuel pressure tester and spent 10 min to diagnose a problem!! If I have listened to Sandi and /or her counter man I would be looking at $1200. for a used engine and the labor to install it, but as it stands today after spending just over $300 on new injectors and seals the car runs normal!! So if you have an older car they they are not interested!!! But my tires are OK!? I do not know any one on either side of the counter who is interested in the condition of their tires if the car is not running right!!! The ASE Diplomas of the Certifications must be displayed for show only!!!!!

Chris F.

went in and spoke with store mgr about estimate for tune up. discussed issue with my vehicle that spark plugs have been known to break off. She stated she had a tech who was familiar with the process and could take care of it. After receiving estimate for around $700 I scheduled appt to drop vehicle off at 8 a.m. next morning. They said it would be completed by noon. At 11:30 a.m., received call from Matt at store telling me that because my spark plugs were known to break off that there would be an addl $120 per plug that breaks and most are known to break (do the math 8 x $120 addl). So 30 minutes before they are to be done they call to say this, which means they havent started yet. Told him I discussed issue with store mgr sandi and she said there wasnt addl charge. He said sandi was now on vacation for a week, and thats how much it was going to be. Total bait and switch- get you in with one estimate and then try to more than double the fee. Theres a $60 tool you can get to remove broken plugs. Im not spending more than $800 extra for techs incompetency. They did nothing but lie and try to gouge and then the condescending attitude didnt help. Total liars and jerks, I wouldnt go here again if they paid me to come in. TOTAL RIP OFFS!. Im filing complaints with BBB and the State Attorney Generals Office.

Sean M. Cooper

These people are AWESOME!!!! My friend and I were working on his car repairing his window lifter. (His window was stuck down). And, in his car one of the bolts got stripped out and we couldnt remove the door. Mind you this was at 3pm on a Sunday. Well, we brought the door down to them and left it with them and not only did they remove the bolt for us. But, They didnt charge him a thing... Thats great customer service. To top it all off yesterday / today... I somehow got nails in 3 of my tires. Caused me to hit a curb. After getting replacement tires onto my car in an emergency. I drove down to Firestone to get my alignment fixed. You could tell as I walked in that the place was busy. I mean ridiculously busy. I was met with great customer service and was told it was going to be a few days before they could fit me in. Well I am leaving today on a road trip and I need my car to work properly. I asked if there was another Firestone I could go to or if there was one near my destination. No Joy... Then the guy says. "Just leave your car and well get it done by the morning" I just called and they said, "Its all set and ready to go". Im just positive that someone stayed after hours to get this done. Thanks Firestone!!!

Anonymous User

Lies. Price Gouging. Total focus on driving short term profits instead of loyal long term customers. I would deter ANYONE from going here as long as the current managment is in place. Took my vehicle in for new tires and an oil change. Later, I received a call that the oil pan was stripped and that it would be $500+ for a repair. I asked about the alternative options, and was told that they can only cover new parts at thier store. I asked about a heilo coil to restrip the pan, and I was told that they were not able to do that. When I went down and talked to the Store Manager Tony and Sales associate Jesse who were in the process of telling me that they do not have the ability to install a hielo coil. At the same time a diffrent mechanic was talking to my dad, and mentioned that they should be able to heilo coil the pan, and then went to get the kit. The repair was made, and when I confronted the managment on how we just went from a $500 dollar no other option solution, to a minimal repaire, they responded that they didnt realize that they had that size kit. Bottom line, they would rather screw you over the first time than build trust and try to save you money. Take your car somewhere else!