City Auto Repair

21 SE Everett Mall Way, Everett, WA 98208, USA

Address:	21 SE Everett Mall Way, Everett, WA 98208, USA
Phone:	+1 425-347-7330
Site:	cityautorepaireverett.com
Rating:	4.1
Working:	Closed 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed

Location

Photos 40

Reviews 4

Aaron Paxton

I recently had my AC compressor on my truck replaced by this so called service shop. Rachel who works the front counter, did I mention she is the owners daughter is a total scammer and will try to milk you for every penny she can get. Ive been going there for years and it used to be a reputable shop 5 or 6 years ago but not anymore. My AC on my truck quit working and turned out to be a compressor. When I first took it in she was very rude and tried to use a series of scare tactics. I brushed it off thinking she was having a bad day and scheduled an appointment to return another day. I dropped the truck off as planned and went about my business knowing my truck would be ready the next day. The next day I get a call from Rachel telling me I should replace my cycle switch a $30.00 part. So I ask where it is on the vehicle and she tells me its on the top of the engine compartment so I respectfully decline. This is where it all started. She gets an attitude with me and yells at me telling me "fine well I will just call you back when we find out its bad" At this point I am seeing a trend in her very poor customer service skills. Now the conversation has gone sour and me being the paying customers decide Ive had enough and ask her to put my truck back together and let me know when it’s ready. I get a call 2 hours later from here daddy, Rich who is the owner telling me my truck is done and ready to be picked up. I arrange a time with Rich to come pick up the truck. Upon arrival I find the fuse cover sitting on the floor of the passenger side of the truck and grease everywhere all over my leather seats. I go back inside and talk to Rich and he sends out his best technician which I might add is the only competent person there to address my concerns. This is not the first time they had messed up. A year before that I took my work truck in to have the heater core changed. After getting it back I noticed the dash was not even and when I went to use my AC it blew nothing but hot air. Turns out they had to evacuate the AC and never recharged it. When I addressed this with the owner his response was "it only goes back in one way that must have been how it was when we got it." Being a business owner myself I pay a lot of attention to detail, it is what real professionals do. At this point I have lived with it for over a year and had kind of forgotten about it until the bad memories came back up when they did a Mickey Mouse job on my AC compressor replacement. The poor customer service and verbal attack from Rachel just nailed the coffin shut. About a week later I am changing the oil on the truck only to notice they removed some wiring from the inner fender well which they told me they had to pull to access the AC compressor and never put it back. WOW! Once I found that I decided to look over the whole install, come to find out they only put 1 bolt back in to hold my receiver dryer or condenser as some might know it by and just did a horrible job all the way around. The owner does not care; Rachel does not care, as long as you are sending money that is all they care about. Once they get your money good luck to you if you dont like something, something goes wrong or heaven forbid you have an opinion about their poor craftsmanship. All and all I should of learned the first time when I had my heater core done and they threw it back together. If I can educate just one person this review was worth the time, effort and energy. There are plenty of reputable shops out there that care, will treat you with respect and bend over backwards to make you happy but this is just not one of them. On another note if you look at the reviews online and read them, none of them, okay maybe a few but 90% of them were written by people they paid to write them. This is an honest review by a real honest person. City Radiator has no business working on people’s cars and should be shut down. Thank you for your time.

Chris Tones

I owned my car for about a year and had only put 8000 miles on my car when I brought my Hyundai Sonata in because it had stalled several times and started making a clacking noise after my last stall. I was charged $100 for an oil change and timing belt inspection (for the noise). They didnt find anything and wanted more $$$ for diagnostic time. I couldnt afford that so I picked up my car. When I picked it up I was told they service a fleet of Hyundais and that my car was SAFE TO DRIVE and if the noise got worse to come back. Well my cars engine blew up the next day. Too bad a company that services a fleet of Hyundais didnt know (or did they) about the Engine recall on my Hyundai that states there was metal debris left in the crankshaft which restricted oil flow to the rod bearings causing engine stalling and other engine failures. My car was NOT safe to drive and now theres a big hole in my engine. IMO youd think a company that services a fleet of Hyundais would have known about the recall and not tried to get more $$$ for diagnostic time. So because they said my car was safe to drive and it wasnt and because they service a fleet of Hyundais and didnt know anything about their recalls, is why they get my 2 star rating.

Robert Shulkind

I have been taking my cars to City Radiator for several years now as my daughter and son-in-law do also. I dont know what Aaron Paxtons problem is. Maybe he is writing to boost a competitor. The old saying that you cant please all of the people all of the time might apply to him. Rachel has always been very honest and has our best interest at heart. When a relative of ours couldnt afford to pay the whole cost of service at one time, City Radiator worked out a payment option to help them out. If work does not need to be done immediately, she will say so. If a coupon can be used, she will recommend it. When we had a problem one time, they stood by their work, towed the car at their cost to their location, and repaired it promptly without any additional charges. Every company makes mistakes but not every company handles it so professionally. Their prices are very fair and they do their best to fit your service into their schedule as promptly as possible. I highly recommend them for their honesty, integrity, professionalism and truly caring about their customers.

charlotte maulsby

I have been taking all 4 of my vehicles here for years. I never, ever had a bad experience, not a single one when Rich and Rachel were there. Sad to say that day finally came. New owners, new management, new guys in the shop, this is just not the same shop anymore. The whole atmosphere and feeling is different. It doesnt seem to be about taking care of me and my vehicles needs, its about what will make them the most money. They told me my car needed tons of money in repairs and maintenance, because I already felt uneasy with new people there I decided to hold off and get a second opinion. 2 different shops told me not only the work they recommended didnt need to be done, some stuff already had been done, so I checked my records and sure enough it had been done less then a year ago, through them!!! I will never step foot back into this shop again. Ownership changed, management changed and not for the better, very disappointing. There is no worse feeling then loosing a great, trustworthy and honest mechanic.