Hilltop Automotive Repair

Address:	15807 WA-9, Snohomish, WA 98296, USA
Phone:	+1 360-668-1070
Site:	snohomishautorepair.com
Rating:	4.9
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed

Location

Photos 9

Reviews 12

K. Kraz

Updated review: I am on the fence with a mixed experience but Joe, the owner, did reach out to me regarding the issues and seems genuinely sincere in his commitment to customer service and likely earned the shop another chance in my book.

In short, I have had my vehicle there twice and while they did fix the issue that I took it there for originally, I received it back with issues that didn’t exist before they worked on it leading to the second visit. Their price for quoted services is on par with other shops and the review would be positive if I didnt need to take it back for the engine miss-fire and now leaky radiator. Specifically, I had a Ford in to fix a manifold issue. The job was completed below the comparable quoted dealer cost and on the mark for what they quoted me. However, when I picked up the vehicle, it had an engine miss that wasnt there before I took it in. Apparently it now needed spark plugs at a tune of $500 and the radiator is leaking for another $700. Since neither issues existed before they worked on it, I have to wonder. Moreover, if they had test drove the vehicle before giving it back they would have detected the issues. These issues were immediately evident on the initial drive home from the shop, but since I picked it up after hours they were not immediately available to address the concerns. Since they are not the most convenient shop for me (but came highly recommended which is the reason I went out of my way in the first place), I was not able to bring the vehicle back immediately. Ultimately did I end up taking it back. In working around the engine, I suspect that the radiator may have been bumped or jostled. I understand that it is a 9 year old vehicle and things go wrong. I am not sure if the plugs, which were past their expected life, would have needed to be replaced or not at that time if they had not worked on the engine, but the timing seemed more than coincidental. Likewise, had the engine miss issue been brought up on the first go around it would have saved me from having to take it back a second time. Also, it was the original radiator and I would not necessarily expect it to be replaced free of charge, but to not own up to it and then subsequently quote me the full replacement cost left a bitter taste.

Dustin Remington

Joe Sullivan and his team of mechanics are rare in this industry. They combine both the mechanical know-how to efficiently repair your car and with great customer service and care. Often its one or the other; never both! I appreciate them letting me know what needs to be done now for safety reasons, but also what can wait until further down the road. (pun intended). :) That way, I can plan, save, and be prepared without feeling the pressure to do it ALL right now. I have personally known Joe Sullivan for over 20 years as my mechanic and friend. Thats many miles and many cars...and one great relationship! Dustin and Cindy Remington

Brian Ricci

Without a doubt Best service in the north end! I usually do not write reviews, but I have had a few other "well known" places try to rip me off by diagnose my vehicles, claiming I needed expensive work done (Im controlling myself by not naming them), then took it to Joe at Hilltop. He said their diagnoses sounded "suspicious" and sure enough, it was something completely different and less expensive! Now there is only one place I take our vehicles, even if it means waiting to get in. Hilltop automotive..."honest", dependable, high quality work. It reflects the character of the owner, ...and word does get around!

Eric Barr

A friend recommended Hilltop Automotive to us about 5 years ago. Since then, weve had about 10 interactions with them on 3 different cars. Joe, Mike and the rest of the crew have always been truthful and fair to us. They stand behind their work; a part they had installed on our van failed maybe 6-8 months later, and they replaced it with no charge to us at all. Were lucky to live so close to them, but even if we moved, we would make the drive to Hilltop. I honestly cant imagine taking our cars anywhere else.

Kaila Mouwdy

I was considering buying a car and took it in to get it inspected. They found that the car had major problems so I was really glad I took it in. I was disappointed I would have to have another inspection done on the next car I found, but Justin didnt charge me for the second one. That was really unexpected and amazing customer service in my opinion. I will definitely take cars to him in the future for repairs/inspections.

Luke Daining

I cannot say enough good things about Hilltop Automotive. They were recommended to me by a friend because of their honesty and integrity. I dont know enough about car mechanics to know whether something is necessary or not and they have always given sound, conservative advice to me regarding my high mileage 2002 SUV. I live in Seattle and I still bring my car all the way out to Snohomish because they are that good.

Anonymous User

My wife and I have been bringing our 3 cars to Joe @ Hilltop for over two years. Although we live in Mukilteo, it is well worth the extra miles because…no matter if it is our Dodge Truck, Van or foreign sports car (Volvo), the repairs done well, on-time , with outstanding customer service and fair pricing. Its refreshing to have a auto repair shop I can fully trust. Thank you Joe and your team!

Mike at the front desk took care of me. A very trust worthy crew of mechanics who do things right (a hard thing to come by these days.) Great communication, walked me through the entire process and even had me chat with the specific mechanic that was working on my car. I felt well taken care of and will recommend this shop to anyone I know who needs work and will continue to take ALL my cars here.

Jimmy Reed

My wife and I have been taking all of our Toyota, Subaru, Ford and Mercedes to Joe Sullivan and Quality Hilltop Automotive for years. His team does an excellent job maintaining and repairing all types of vehicles and they work hard to make it as affordable as possible. Michael manages the office in a courteous, professional and timely manner. We couldnt recommend them more highly! - Jimmy

Rose Mansfield

Joe and his crew are amazing. They work on all of my trucks and my precious BMW, which is totally the best car ever and they take great care of me. They are qualified to the top of the scale and know their stuff. They are reasonable and always fair. I never have to worry that theyre doing something, I dont need and they do NOT up-sell. I would recommend them for anyone!!!

Anonymous User

We have been using Joe for the last several years for our Toyota Rav 4 and Ford pickup. He and his crew have always been honest and helpful. When I thought I needed a new starter they rechargeed my battery and sent me on my way for a minimal cost. They could have charged the battery and replaced my starter and I never would have known the difference.

E. Christian Magiba

Joe and his crew were very kind and informative. I visited here with my Subaru and overall recieved honest work for a fair price. They are a very busy shop, which for me is a good sign. Despite that, they were able diagnose my car and get back to me within several hours of dropping it off. I will be taking my cars here from now on.